james M.
They did nothing to help my situation
They did nothing to help resolve my IRS situation. They do not communicate at all. This is the worst, people are anxious, scared, worried about their IRS situation and TNUSA comes and makes people think they can resolve or help and nothing gets done. Took my money and did nothing. I received a letter from the IRS saying I have a payment plan. Gee, I could have set that up myself. They tell you they can reduce the amount due, but they can't, at least not in my case. And I think they know when they can and can't help, but they sell to everyone, even if they can't help. I used them because they were endorsed by a pundit I follow, but I got shafted. Won't do that again.
Response from Tax Network USAFeb 10, 2025
Dear Mr. McAuliffe, We appreciate your feedback; however, we must clarify that our team worked diligently on your case to secure the best possible outcome. We successfully obtained a low installment agreement for you, as well as a penalty abatement—both of which would not have been possible without our company’s expertise and efforts. If you had qualified for any other resolution options, we would have pursued them on your behalf. However, based on the information you provided, the installment agreement and penalty abatement were the most favorable solutions available. Additionally, we want to remind you that Tax Network USA does not guarantee specific outcomes, as outlined in the service agreement you reviewed and signed upon enrolling in our services. We are committed to providing excellent service and ensuring our clients receive the best possible resolution. If you have any concerns or would like further clarification, please feel free to reach out. Best regards,



