T-MobileReviews of tmobile.com

They welcomed me with open arms 3 or 4 years ago. I moved to a new carrier on June 24th. I used AI to find out if they bill-in advance which they do. I stopped the $90 payment on my credit card as I figured it was for July. Within 2 weeks they had a credit company after me. I paid every bill on time for 4 years. Two weeks after leaving they have a collection agency calling me and then texting. T Mobil never sent me a final bill that I could review and they locked me out of the App so I could not see if there was one. I called t Mobil to find out what was up and what a joke that was. The women told me I owed the $90 because it was a bill from June 15 to July 14. I used 9 days. They also added a $25 charge for me stopping the 90 payment. Long story short I would never use this company again. I ended up paying $27 as it was the 90 - 63 credit and I got them to remove the 25. Too much work to end up at the correct amount.

I would give ZERO stars if only I could! T-Mobile ate US Cellular and proceeded to reformat our phones, specifically home screens, giving us NO options for returning to what we had spent hours setting up for ourselves. ALL OF IT overwritten, and not just once but over days so every personalization was erased repeatedly and not even sequentially! I am now waiting on hold to talk with a rep -- apparently I'm not the only furious customer! WHAT customer service? Tyrants is more like it. Update: after finally getting through to T-Mobile, after 30 minutes, then being transferred, I was told it's not T-Mobile's fault, that phone updates are the issue. I got no notification of a Samsung update today, so it still sounds like passing the buck. But I did get a few things back on my home screen, things that weren't there hours before. One star, still.

Zero stars for Teed-off Mobile! It doesn't matter what new advertising scheme the marketing ferrets in the magenta tower come up with, who the new multi-million dollar T-Mobile celebrity spokesperson is or what mediocre perks are offered to entice customers. T-Mobile can't save its soiled reputation with its short-term or long-term customers. The only thing T-Mobile can do is ensnare unsuspecting new victims into entering into service agreements. For starters, expect long hold times to reach ineffectual, undependable customer service, technical support and billing department employees, inept supervisors and apathetic executive relations representatives. I have spent 15 months attempting to solve on ongoing login issue with my account. I have also suffered intermittent technical issues with my SyncUp Tracker second generation devices since the devices were released. The T-Life application is bloated and plagued with functionality issues. I recommend filing complaints with the Federal Communications Commission and the Federal Trade Commission. Most likely, the T-Mobile executive response specialist assigned to address the complaint will not give a damn about your concern and do nothing to resolve it. T-Mobile's executive response department is only concerned with damage control and closing your case as fast as possible, so the executive response representative can move on to the hundreds of other cases filed with the FCC and FTC. Don't Let T-Mobile get away with ripping you off. Stand up for your rights as a consumer by filing complaints. Be sure to document every interaction with a T-Mobile employee.

The worst, most deplorable service and customer service experience. I've spent the last 6+ months trying to deal with fraud on the account and have spent hundreds of hours on the phone, repeating myself to every single customer service employee because they refuse to send any sort of documentation or have any accountability for the promises they make you. Cancelled four months ago and still receiving bills but for a cancelled account so there's not way to log onto the account. Absolutely horrendous, whoever leads this company should be ashamed.

If I could give a 0 star I would. Recently T mobile took over my beautiful US Cellular and my connection has never been worse. I cannot watch my television without it pausing every few minutes for at least 3 minutes at a time. My social media pages on my phone don’t load videos. And Snapchat doesn’t send or receive snaps. This is the worst connection I’ve ever seen from a provider that is so “hyped” up.

I would give you no stars. I just read a review where the very thing I was on the phone tonight happened. Poor customer service, unresolved issues, paying for something I do not have. Why in the world would sprint have ever sold out to this company is beyond me. They were always better at everything.Including the service that we get from the towers. This is A blatant disrespect of any consumer that has to pay a bill to a big corporate company. You do not care what comes out of our pocket.As long as your pockets are lined. I paid for a phone to get it. You took the money out immediately.When you received it back, you said.Oh, it'll take 7 to 10 days for me to return your money, why is that?You didn't wait 7 to 10 days to take it. Horribly horribly disgruntled consumer.

T-Mobile Charged Me for Equipment I Returned I returned T-Mobile equipment to their store on MLK Boulevard in Fayetteville, Arkansas, back in May. The equipment was handed directly to their store, yet T-Mobile still charged my bank account approximately $239 for it. Then today, they charged my account another $238. This is unacceptable. I returned the equipment to a T-Mobile location, and now I am being forced to deal with hundreds of dollars being taken from my bank account for equipment I no longer have. Customers should not have to fight a major company to prove that equipment was returned to one of its own stores. This has caused unnecessary stress, wasted time, and financial hardship. My advice is to keep every receipt, take pictures, get the employee’s name, and document everything when returning equipment to T-Mobile. Do not assume their store and billing department will communicate properly. I am extremely disappointed with how T-Mobile has handled this, and I would not recommend trusting them with automatic access to your bank account.

I have had the worst experience switching my service phone line from metro to t-mobile. I really wish I never had done it. I DO NOT recommend switching or starting a service line with T-Mobile. They have the worst customer service call center AND retail store representatives that i have ever dealt with...From providing false information to hidden fees on your phone bill, when you are offered a promotional deal!! I also declined the insurance coverage on startup, and they still added it on my first bill.