T-MobileReviews of tmobile.com

If I could give negative stars to a company I would. They are absolutely hoard in their customer service. Their service reception socks, and doesn’t work anywhere where you need it to work. Their care team people are too busy having sex with each other to be do their job properly. I wish I could read it negative stars because it would be getting -10,000000000

I would leave a zero if I could. Even though T-Mobile couldn't provide the service they promised me, they are charging me for a full month of service. I used the service for 5 days. I did nothing wrong... BUYER BEWARE..

We cancelled our service with Tmobile. We had to go into the store to verify out identities and spent 3 hours on the phone to cancel the lines. The gentleman working there refused to cancel them or even call the RSL line. Finally we got them canceled by talking to RSL ourselves. That was June 14. As of August 1st, we were charged once again by Tmobile. They did not actually cancel our watches only our lines. After calling customer service, they said they could do nothing to help us and would receive a call back in 24 hours from another department. That call never came. They are still taking money out of my account. BBB will be contacted. Do not get Tmobile.

I have been a custoner for years. I added a line to my account & was told I would not be charged the fee for this. However I was. Plus, my plan was changed. I was told that the CEO & others decided this. Of course this was done just to generate more income. I'm frustrated with T-Mobiles customer service & them constantly changing plans. I'm seriously looking into changing to another provider. There has to be a provider that offers better service & doesn't constantly change their customers plans.

Tmobile service is the worst, been trying to reach someone for over a week because they put fraudulent charges on my phone. Can not wait to drop this garbage of a company It forced a star they deserve negative and hope the company goes out of business

Consistently they try as hard as possible to speak to a human. Every time I call with an issue or even just an ordinary question, their bot demands you tell them the reason why you want to speak to someone. Once you do, they will continue to attempt to steer you away. And when you finally get them to agree to transfer you to an agent, the wait times are ridiculously long. The monthly billing charges never come out to be what they said at the time you opened your account. It's always higher. And there's always a BS excuse why.

T-Mobile is either the most fraudulent or incompetent company in America. Do not trust anything their online reps tell you and be prepared for the store agents to drastically screw up your order. Then be prepared for long hold times, no matter what time of day, and talking to multiple agents. They will each blame you for something and then will transfer you to a manager to only drop your call with no call back. This happened to me 2 consecutive days and no I wasn't being belligerent to them. Just stay away from them!!!!

I had a OnePlus 8T that broke I've had it for 6 years I've always carried insurance so I just now used it and they're sending me a Samsung Galaxy s22 plus which is lesser than in value then if I were to buy my 6-year-old phone new and it is a worse phone. Do not do the insurance it's a scam I ended up buying my old phone off of eBay new do not do not do not go to T-Mobile