T-MobileReviews of tmobile.com

Chatting with customer service is useless as they are not able to help you. They are offering free mobile number but without knowing there is a hidden charges which is more the amount of a regular phone bill. These charges of another line we never received the other phone is a huge waste of our hard earned money. You take money from our account without authorization or code, but won't refund the money? Is this your costumer service? You wonder why we canceled our mobile contact with you, over charges and poor customer service. Im dissatisfied with you and will tell everyone not to use you on all our social media accounts, until we receive all refunds. NOT WORTH ANY STARS, BAD COVERAGE

I had the week from hell after trying to migrate a two-line phone plan from Verizon to TMobile. My phones needed new sim cards and I was promised three times in a week that one would be delivered by overnight services, and not one was. I ended up having to drive to the nearest store, 66 miles each way, (Ft. Dodge, IA 5th Ave. S. store) and was treated very rudely there (especially by Evelyn). I had been a Verizon customer for 23 years but was looking to save money as I am now retired and on a fixed income. TMobile's price was better, but I would never had switched if I would have known how poor the service would be.

T Mobile might actually be the bane of my existence. All i would like to do is be able to play video games with my friends after school and on weekends, but instead i am forced to have the worst time of my life teleporting around the map. To shorten things up, i would rather be captured by the mexican cartel and have my Skin fed to me then exist another second with this internet

T-mobile hands-down has been the most crookedest rudest worst customer service company I’ve ever dealt with in my life. Day one I open an account with them a business account it somehow didn’t turn to Business. I let it go.. however, when I get the iPhone, it wasn’t working properly and I noticed it was getting hot. The phone ended up literally burning me burning me burnt me.. the phone just freezes turned off. I get a text message. I can’t check. I have to go on my watch or a different iPhone and then sometimes I still can’t even sing the phone. It does not work. They knew this within 48 hours they did nothing to rectify the situation. I got Service with them in June. It is now August I had 23 months to pay off that broken iPhone, they sold me even though the phone was broken. The service is absolutely deplorable. I still paid the iPhone off already with my cell phone and my Internet service since June T-mobile has gotten at least $1500 for me. I sat on the phone tonight from 7:45 to 1130 finally hung up never got a representative one time last week I called and I spoke to a supervisor called for a different cell phone because my phone is not operable. They told me to call Apple or whatever Apple told me they would give me another iPhone since it was under warranty, however I had to give them $900 and within two weeks after they received the broken phone they would give it back to me a refund. T-mobile told me that’s the policy and they’re not doing anything to accommodate me. . Moving forward I also got home Internet service with them. I did not have the Internet service for the first week and a half. I have not had Internet service in over 48 hours. I have not been able to work. My files are not safe. I am a developer and mental health education. I have stressed the importance of security due to HIPAA to T-mobile. They have given me they’re behind to kiss they have not done anything to rectify compensate. The only thing T-mobile has done since June has been in breach of contract and tell me regardless I still have service and they’ve gotten $2000 for me and I’ve gotten nothing but a headache high blood pressure. I am about to fill out this consumer complaint form. I am going to the Attorney General‘s office in the morning and I am going to seek what the county at Mecklenburg County courthouse can accommodate me with in the morning because this is some BS. This is the worst service customer service anything I’ve ever dealt with across-the-board they are zeros I hate them and I don’t suggest anyone ever get them they are trash absolutely worse for anything. oh, and one last thing this iPhone that I paid off T-mobile refuses to unlock that the kicker and that is where this is a definitely a legal issue.

I had to wait about half an hour on two separate occasions—once via chat and once by phone—to dispute an unfair billing charge resulting from a no-show on the first appointment. An agent assured me that the charge would be removed and that I would be notified, but that never happened. Today, I reached out again via chat. After waiting 22 minutes, an agent finally joined the chat, and suddenly the T-Life app began buffering. The agent was able to type, but I was unable to respond. Keep in mind that the app worked perfectly fine before the agent joined and again after they left. Now, an hour later, I am still waiting for customer service to call me back, and the issue remains unresolved after almost a month.

Wifi went out 2 days ago due to the cord failing. They send another box this morning with the cord missing. I call and the woman argues with me that it's not a T mobile issue because the cord wasn't damaged when it first arrived. We were given a router with a cord that ended up failing and breaking with no strenuous or abnormal use. This is now going to be a week without wifi due to T mobile being the ones too incompetent to just put a cord in the box they sent me this morning in the first place. This company doesn't want to fix its consumers problems, they just want to argue and make the process as grueling as possible. Worst customer service, also only willing to credit me $10 for a whole week without wifi and the lady told me I'm lucky to even get that. Please take your service anywhere but T mobile.

I cancelled service on June 7th. My billing cycle ran from May 20th through June 20th. Not only did they charge me for the full month despite cancelling service in the middle, they never contacted me regarding payment and sent me to collections! I called and they said they wouldn't prorate my bill. I will NEVER use this company again. Bridge incinerated!

Worst internet I’ve EVER experienced I’ve been through a lot of internets over a good time period and this one takes the cake for THEE worst connection possible