T-MobileReviews of tmobile.com

I have poor customer service at the garden grove tmobile, no replacement of my screen protector, told to go to another store and look it up myself Talk to 611 on the phone to set up another store to get the screen protector. Pull into the parking lot. Put a face mask on then started to the door or this tmobile. Was stop while opening the door and was told that they needed information or I could not enter the store. I told them it was setup with the main office, they refused me enterance until I give them all the information. While on the phone with 611 I took picture of the tent/table on the side walk(this store check-in) and picture of all the employees that was doing nothing, I was told by the retail associate manager the was was banded from this store for taking the pictures. After hanging up with 611(in my truck) I getting my key to leave the police showed up. This person was no help, did not like me calling 611 or taking the pictures so she called the police, remember I was in my truck and on the phone only. I followed all the rules but this person would not listen to what was already setup. CONTROLLING.

Website is the worst. Ridiculous, excessive requests for verifications. This is a stinkin phone, not Fort Knox.

Last Jan. I signed up for a unlimited data plan from T-Mobile, at a store in Biloxi MS it was a pay as you go plan. After about a week I don't have any internet. I call T-Mobile, you only paid $10 I'm told, so I explain that I wanted the unlimited data plan, which is $65. I think I'm all set. We use the hotspot until 1st of April. In may I get a letter from T-Mobile, that I owe them $250. I call, explain that I have a prepaid plan, they check and say I don't. I tell them I am willing to pay half as I did use their service for 2 months. They tell me that I need to close that account to switch it over to the prepaid, and to do that I need to pay in full. I paid, will never do business with them again, and until I die I'll rubbish the crap out of them.

The worst service carrier I’ve ever had in my life and I’ve had some pretty bad ones before this and good ones I will definitely go back to AT&T or Verizon after this experience with T-Mobile. I haven’t had Internet service for over three weeks now I have to stay in roaming just to get calls And when I go to AT&T to switch over my service to them they can’t do it time and time again it’s been over seven days and T-Mobile still has not unlocked my phone and I put in this request over a week ago but somehow each change that I call every time keeps telling me I will put in another request for you it never gets done I’m dealing with Agents that can’t get the job done with their end and they won’t unlock my phone so that I can go to another one I’ve had the Sim card out and done the factory reset over and over nothing works T-Mobile hasn’t done their part and they probably never will so I may just have to get another phone number all together so beware before you ever deal with T-Mobile know that they are the worst service carrier you will probably ever happens so yeah if you don’t mind faulty service consistently

I'm going to keep this short since I've moved on from Tmobile. I switched to them a year and 2 months ago thinking I would get ahead of any issues since they and sprint merged. Boy was I wrong. 3 months in and I get told my plan is now no longer available so we are switched to "magenta" then data stops working we cannot make calls etc. This starts the year long battle, over 100 hours of my time was spent trying to resolve this. Tmobile even swapped phones as they were saying that was the problem. No dice, finally after threatening with legal action I am told that my phones are connecting to a tower 20 miles from my home even though i'm sandwiched between two towers. One less than a mile from my house and another 5 miles east which you can see from my back yard. I had enough and left after more excuses were given. Do yourself a favor, go to Verizon, At&t my current provider, ANYONE OTHER than tmobile.

This applies to the company as a whole more than its website. TMobile is one of the most Bi-Polar companies that I have ever dealt with...some agents are great, most are horrible with no middle ground in sight. I set up my service (or so i thought) as a tmobile one account (with all taxes and fees included in the price for a flat rate) and I got signed up for a different plan entirely. I called and spoke to a manager at t-mobile customer support that understood and she gave me a bill credit that was guaranteed for the life of my service (or at least that's what i was told)...and this is where the problem began It is two years later, I still get the credit every month, but this is only after I spend an average of 3 hours per month on the phone, explaining why I get the credit, agents telling me they see so history of a credit, the credit is expired, they can't see the original call and so on...they also have a habit of hanging up on people or cold transferring customers back into the general call queue when they are supposed to be transferring you to a supervisor. When you actually do speak to the designated supervisor you were trying to reach and complain about the other reps who hung up or lied, the managers at T-mobile show little interest in gathering facts or rep ID's to coach the agents with poor customer service skills. ...all you get is a emotionless 'sorry about that' Luckily I keep notes with names, rep ID's and dates for important calls otherwise they would have screwed me out of my discount and they have tried many times... Weirdly they said they would go back and listen to the original call where I was promised the credit and call me back, so they could get the credit to apply automatically...but that never happened...then after the first year (after I inquired) they said the call was too old to listen to. ...so now I am CURRENTLY stuck in purgatory (as of may 2020) having to call and spend a few hours every month for a $35 bill credit.

Added 3rd line It was supposed to be free Tmobile was not honoring the 3rd line free False advertise Increased the bill Tmobile doesnt care Wont fix it Bad service Bad business

I have been with T-Mobile for nearly 10 years. I have never had a problem with them until recently, due to their partnership with Assurant. Due to an issue with Assurant, I promptly canceled my phone insurance, as I would rather pay hundreds of dollars to repair my phone rather than having to pay for a phone that I no longer have (which I may have to do), deal with Assurant and go through the hassle of endlessly talking to T-Mobile experts again. Some experts are extremely nice and understanding, but others are not helpful and keep giving me the runaround with the issue when I say that I would rather cancel service. Hopefully, I can get my issue resolved because when I can, I am going to cancel my line of service. This ongoing issue has disappointed me and I no longer want T-Mobile to be my mobile carrier.