T-MobileReviews of tmobile.com

Don’t waste your time& money With T-mobile “Worst Company” I have been with T-mobile since 2000 I have been a loyal customer for 20 years I have pulled all my family from other providers like AT&T and sprint and asked them to joined me in T-mobile family plan. That is the worst decision I have ever made. I have been given the run around since October 1st 2020, I called T-Mobile on October 1st to let them know I lost one of the phones I have and I wanted replacement for the phone I lost. I have protection plan on all my 7 phones which is a waste of money, but I still kept the protection plan for all my 7 phones. When I called on 10/1/2020 I was told the phone that I lost did not have the protection plan and they are not able to assist me with this matter. In order to rectify the issue I will have to buy a phone and get the protection plan. I was speaking with the T-Mobil specialist for about 3 hours going back and forth. She finally was able to admit it was their fault and she said a manager will call me within 24 hours. I waited more than72 hours and did not get the call back from the manager or the staff, when I called them back on Monday 10/5/2020 I was told they do not have any information in regards to my call. I had to explain the problem all over again to the second specialist about canceling my plan without my approval. Again I was promised a call back from the manager within 24 hours, but did not happen, so I called them exactly after 24 hours. I reported the claim again for the 3rd time and I was told a manager will call me within 24 hours and sill waited and did not receive the call. Basically every time i call they promise a call back . I kept on calling every 24 hours to speak to a manager just to get help to fix a mistake they have done on my account. I kept getting the run around. On Tuesday 10/13/2020 I called again and spoke to another specialist and she was surprised that I did not get a call back and I have not receive a phone yet, she was help full and she was able to connect me with her supervisor , FYI Supervisors with T-mobile cannot make desertion without a manager approval. Anyway the supervisor Latasha was sympathetic and tried to assist me, but she have to get the manager approval to ship the phone. She already starts the process and waiting for the manager to OK the order to get it shipped and she stated I should receive it on the 10/14/2020 or maximum on 10/16/2020. I just did not trust them, so I called again on Wednesday 10/14/2020 and I was told AGAIN by another specialist they are waiting for the manager to approve the order. I’m not sure what he/ she is waiting for they just need to approve the order not to ship it or deliver it. I didn’t trust any of the representatives at T-mobile so I decided to call back every 24 hours just to follow up on my order. When I called on Thursday 10/15/2020 and I was told my order been shipped and I should receive it before the end of business day or max the following morning on the 10/16/2020, when I heard the specialist telling me it was not shipped on the 10/13/2020 and she just got the order approved by her manager. I just lost it I was in tears because this phone is for my DAD he missed all his Virtual meeting including his doctors appointments. I just hung up the phone and state crying this is unfair we pay our bill on time we been loyal customer for more than 20 years and this is what we deserve. Did not give up I called them back on Friday 10/16/2020 and again I was told it has not left the warehouse yet, I ask why but the specialist did not know reason why. He stated I should receive a text message when the order is shipped, basically I do not need to call just keep on wait on the text massage or my order. I have been getting incorrect information from day one basically all the staff are not trained they have no clue about customer service. I was very disappointed and discussed with all the lies and dishonesty. All I can say is T-mobile is the most dishonest company I have ever seen at this point I’m frustrated feel as though I’m being lied to. The sad thing is no one cares about the customers wither is the specialists, the supervisors or the management. THE MANAGER THAT I have been waiting to speak to STILL WAITING FOR HIS/HER CALL UNTIL NOW IT’S BEEN 3 WEEKS I HAVE NOT RECEIVE A CALL BACK .

I was with T-mobile, as a phone carrier, from January to July 2020. If I could give them a zero, I would. They have horrible service. I spent an hour on the phone with them in July trying to find out when my billing cut-off was so I could change carriers, without receiving another bill from them. They said, if you switch today, you won’t owe us anything else. Based on their representative telling me that, I changed carriers that day. Less than a month later, I was auto-charged on my credit card for a full month. I called T-mobile to dispute it and they had me on the phone for another hour and then, said a supervisor would call me in a hour, but no one ever called me back. I disputed the charge with my credit card company and it was reversed; T-mobile then sent me a collection notice with an additional $30 on it. I called the collection agency to dispute it and they said to go to a store. I am going to a store next week to try to deal with their dishonest company again. They are not honest, have unlawful billing practices and hide from customers who complain. Avoid them!!!!

Phone was stolen. I'm disable tmobile had no power to help, useless. So I left and changed carriers after 15yrs as a customer.

horrible company

they lie to get you to switch to them offer a FREE phone then charge you for it when your first bill comes. when you go in to cancel the plan because of this they try and charge you a restocking fee. and to port your phone number back to your old cell phone another $25 is charged you. TOTAL SCAM DONT GET T MOB. if i could give negative stars I would

I recently switched from T-Mobile to AT&T because lately T-Mobile has been getting really bad. The nationwide outage was the final kicker for me. I called AT&T to see if their service was affected and I wasn't but a T Mobile rep told me that it was all networks. After I switched T- Mobile had the audacity to contact my creditors and credit cards to tell them that my phone number was no longer valid!! Took me three days to straighten it all out with them. Never again will I use t mobile

I just switched from Tello to T Mobile last week. Tello’s network reception was very spotty. But it was flawless compared to the awful customer experience I’ve had with T Mobile. T Mobile sent me a SIM card by 2 day UPS air to set up my phone. It should have arrived two days ago. But it’s lost. T Mobile won’t give me a credit for that nor a credit for $30 I’d pay to get a card at one of its stores. Meanwhile, I won’t have cell service for who knows how long? That’s a terrible way to help a customer. I’m heading back to Tello.

Now that Tmobile has bought Assurance wireless for low income people I can only assume that it is because the Government contract is very lucrative. It can't be because Assurance has a good reputation for efficiency or customer service, because they don't. I am once again out of minutes with about 20 days to go before reload because Assurance once again changed my plan without telling me, admitted their mistake, said they can't fix it until next month, But offered to SELL ME minutes at 10 cents per minute. When I asked for a Supervisor I was told He/She was "Busy". Two days later and I never heard from the Supervisor. Even though I am low-income I guess I have to try and find an even cheaper phone since I can't have a phone which cuts out whenever customer service in Columbia has a bad day.