T-MobileReviews of tmobile.com

Such a bad experience just happened with the customer service. Over the phone, I was told that I could do buy one iPhone 12 Pro max and get the second one free. After 1 hour of running MY CREDIT with all my information and setting up the account, the agent realized that it was not free but the second one is free up to $730.  I was also told that I cannot take advantage of magenta third line promotion as I was getting the BOGO promotion. But turns out  I could. Such a horrible customer service, even the supervisor was not really helpful. Not recommended! I suspect there is a potential identity theft happening within their customer service.

All I did was go to the website because I heard about T-mobile Internet and I've been inundated with phone calls and text messages wanting me to sign up! Somehow they got my cell phone number as I did not sign up for anything nor did I request any information!!! I tried to call customer service about how they have royally pissed off a prospective customer and I got a message saying it would be 2 HOURS before I could get a call thru!! Also they have no email - you have to call!! Totally unacceptable!!!!!!! Will NEVER use T-Mobile due to this experience.

T-MOBILE ACCOUNT #345651869 The universal methods to obtain objectives or revenge. 1. INTELLECT 2. MONEY 3.VIOLENCE T-MOBILE CUSTOMER SERVICE "EXPERTS" willfully, deliberately, and with premeditation refused and conspired to not open and account as requested after learning of the death(3-23-2016) of the original account holder. The T-mobile EXPERTS, William Scott, his supervisor SUE, JJ ( 2070597 ) and ONE OTHER assured me that the account would be changed to my name without intruption on June 11, 2021. During my visit to the local T-mobile store yestreday it was clear that those " EXPERTS'' LIED TO ME AND DID NOTHING TO CHANGE THE FOUR PHONES TO AN ACCOUNT UNDER MY NAME. JJ (2070597 ) was the most decietful after taking my soc. sec. and debit card numbers he affirmed that the transition of the four phones would take place seamlessly, even noting the amount to be taken from the debit card on July 28th. july 3rd 11:24am The T-mobile CUSTOMER SERVICE EXPERTS, William Scott, his supervisor SUE, JJ ( 2070597 ) and ONE OTHER assured me that the account would be changed to my name without intruption on June 11, 2021. During my visit to the local, ALISO VIEJO, CA. T-mobile store yestreday it was clear that those " EXPERTS'' LIED TO ME AND DID NOTHING TO CHANGE THE FOUR PHONES TO AN ACCOUNT UNDER MY NAME. JJ (2070597 ) was the most decietful after taking my soc. sec. and debit card numbers he affirmed that the transition of the four phones would take place seamlessly, even noting the amount to be taken from the debit card on July 28th. july 3rd 11:24am On Fri, Jul 2, 2021 at 3:40 PM wrote: SORRY, I just returned from Tmobile and AT&T. I am sorry and feel that I have not been effective. The phone service is off and I cannot tell you when it will resume. I knew that T Mobile was going to stop grandma`s, account after learning that she died more than five years ago, (even though I have paid the monthly bill) service and was told several times that the account would be changed over to my name, most recently as of 6-11 & two nights ago when I checked with customer service at 611. Today, At the local Tmobile store The staff did all that they could to restore the service but they have to go through other, EXPERTS, who have the AUTHORITY . I am to get a message from those EXPERTS when they approve of my taking over the account. Efforts to get the service restored today was denied. SINCE ----- IS TRAVELING WITH HIS TEAM I suggest that you contact Coach, as his phone is not in service. I then went to AT&T to purchase a new account however they are not sure that the Phones can be unlocked and activated with AT&T. If the T Mobile account has been closed, also AT&T would need to CHANGE the Phone Numbers of each OF THE FOUR phones. Then since two of the phones are not available locally they cannot change the SIMS CARD. to activate the AT&T service. Presently, I do not expect that any options will be available until Monday. I regret that I have FAILED EACH OF YOU REGARDING THIS ISSUE. I WILL UPDATE YOU WHEN I GET NEW INFORMATION. PART TWO:: @gmail.com> 5:42 PM (16 minutes ago) to I UNDERSTAND!! No one feels the pain more than I, especially since I made every effort to ensure that the kids had phone service after her death. After 5 years of going into the local store, paying the bill and purchasing phones I am shocked that the local store staff has no AUTHORITY to change the service from her name to mine. Unfortunately, I was deceived by T-MOBILE EXPERTS (JJ, SUE, SCOTT & ONE OTHER ) on two occasions. It appears that I am not capable of resolving all issues. Do what you must.

I have been with Sprint for 3 years. 2 months ago(April 28, 2021) I tried to cancel my account cause I need to transfer my service to AT&T and guess what happened they canceled my phone line but not my 2 Ipad lines. 2 months later they're billing me $612.61 for the service I did not even use. Store told me that time when I tried to cancel it that everything was canceled. And now I was talking from finance department from Sprint that I should have called cancellation department, how will I know that how it works. The store already told me that everything is done and canceled. Now for my account to get cancelled I have to pay $612.61to activate my account again in order for them to cancel it. I have no choice but to pay that amount just to get cancelled. And now cancellation department told me that I will be billed again for the next month that's coming CAN YOU BELIEVE IT!!! When I tried to talk to their supervisor the guy told me that he will just credit me for that last bill, as if they're doin me a favor for not billing me for that last month. I will never go back to Sprint/T mobile again even if they have a good deal. Trying to get rid of them is a nightmare I was in the phone for almost 2 hours transferred from one department to another and all of them tried to sucked money out of me. I'll post this in my social media so that everybody will know how terrible your company...Hopefully you'll happy with my $612.61 today that I pay ...If there is a negative star rating I'll gave you negative 5..

Sprint - TMobile marriage has resulted in the worst service ever. Thinking about joining the "Sprint-TMobile Team"? Don't do it. RUN!!!!

In a quick summary...tmobile is a bunch of liars. They do not care about their customers at all. All they care about is taking your money! No matter WHAT they tell you and how sincerely sorry they are that you experienced what you are experiencing with them, they don't give TWO-cares for you or your concerns! PLEASE...if you're considering them, STOP and go elsewhere. You will thank me later. I promise.

I have been with TMobile for 15 years or so. For the most part I am happy with their service. Yesterday every individual I called with my cell had an echo of my voice. I called 611 and once I got through about 15 minutes the individual was not able to help and transferred me to tech support. I was on hold for 45 minute once I got through and I happened to be on the road the individual promised to call me back the next day at 1130am to troubleshoot my phone. I cleared my schedule so I could be available but I never received a call back and my phone still has the same issue.

Website is not working more than it is. This matters, because actually talking to someone in customer service will make your head explode 🤯.