T-MobileReviews of tmobile.com

There free trial hotspot sucks. You get only 30GB or 30 days to try out. The T-Mobile network is very slow some days.

the service has went way down hill since the merge with sprint. the prices of the plans have skyrocketed and seems like it just getting worse and worse my bill is totally misleading and not easy to deciphier. they have not posted all payments to equipment i have finished paying off before the end date and yet it still appears on my bill. they continue to charge me for a device they told me would be free of charge and have not unlocked my phone so i can use it where i want even tho they said it was already unlocked since it is paid for, dont get call backs as promised plus promises made in stores are not to be trusted and that is why i am stuck with an overblown bill for crappy service and customer service/associates in store and on chat have continuously ignored me and muy issusel. also the insurance phone company company they have choses is very hard to work with m mn

I been with T mobile about 15 years. I thought I was getting a really good service up until recently when I traded in my iPhone 6 for an iPhone 11 and now I’m experiencing problems I never experienced with my iPhone 6. First let me start by saying, an Apple update caused my iPhone 6 to crash so I had to go out and buy a new phone. I was thinking of leaving T mobile at the time but heard they recently merged with sprint so there weren’t too many competitors to compare. So I decided to stay with T mobile after hearing At &t and metro pcs didn’t have good service (which appears to be false). So I get the new iPhone 11 and my unlimited data. All of a sudden I cant watch videos on YouTube because it’s saying no internet connection. I call t mobile, they connect me to the tech. After the tech exhaust all possible options, the tech tells me to call YouTube. I was shocked to be receiving a number I can get in touch with you tube because in the past I thought YouTube didn’t have a customer service department where you can call and talk to a rep. Shouldn’t T mobile know this? The issue is a simple fix on T-Mobiles end that they can’t seem to fix. A friend who has a metro pcs logged me into his hotspot and my YouTube videos was working fine. How come T mobile couldn’t figure this out? I question who is helping me when I call T mobile. Where are these people located and do they know what they’re doing or just reading a script. The t mobile customer service reps are friendly but they all aren’t on the same page. It’s frustrating to the customer to have to keep calling over and over for the same issue when it should be a simple fix. So far my problem has not been resolved. I’m waiting for T-Mobile to reach out to Apple and rectify this. I’m going to reconsider leaving T mobile and look for a better service that will provide value to a loyal customer like myself after all these years. It looks really bad on T mobiles end when someone you know has an Android phone, paid $200 for, a metro pcs provider and their phone/service works better than your $700 phone and so called highly reputable T mobile provider. I feel like I got spooked. Even owning the iPhone 6, I noticed updates made my battery weaker and weaker. Supposedly the batteries are better on the new iPhone 11. Only had the iphone 11 two weeks and I’m having issues with the service.

Bad reception all over the workspace. Dafuqqq???

I had a good experience with T-Mobile when I was living in Connecticut but ever since I've relocated to South Carolina, it's been pretty bad. Dropped calls constantly, poor reception or the phone call doesn't even go through and the caller is sent straight to voicemail. This is extremely frustrating when you're trying to run a business and every missed call is a potential client lost.

My family has been using T-Mobile for more than 10 years. Last year we suffered from poor coverage. We were unable to make phone calls and send texts for 3 weeks. We contacted T-Mobile, yet they failed to solve our problem. They sent us department after department.They claimed our phones were old and that was the reason for the problem. T-Mobile told us to purchase new phones instead. Honestly, their solution is a bit unreasonable. Not everyone can afford to buy the latest phones. My phone was definitely not old. T-Mobile should have sent people over to check the surroundings and the connection.

In Katy,TX with multiple towers, messages were so slow taking several hours to receive. I complained different times going into the store even. They just shrugged and said "yup". Even on the phone they said they knew they had a problem.This went on for two years until I dropped them. Coverage is very poor in rural areas and again they admit it isn't available in rural areas.

I would give them 5 stars if I never had to leave the New York City area since their prices are great and they let you use your phone's data plan on other devices......but.......I can't trust my phone will have Data access outside major metropolitan areas which is a big no no since I travel quite a bit. I am hoping they keep adding service towers to improve their coverage.