T-MobileReviews of tmobile.com

We signed up for a plan with T-mobile on Dec 10, 2021. Our first bill was for the period Nov. 11- Dec 10. We sought an explanation both in the store and with their phone customer service. Their reps acted like this was totally logical. Finally, a supervisor said there was a "glitch" in their billing system and would be self-correcting. Now our second bill is for the period Dec 11- Jan 10 (which basically should be our first month). This is ridiculous.

From day 1, it never worked right. From the moment I signed up I was only getting 0.1 mbps. For next 4 days, I spent an average of 2 hours on hold to talk to customer service. Only to be given useless suggestions like "trying turning your phone off and on and wait 24 hours". Nothing was ever fixed. And after a lot of complaining, I finally got them to cancel my account and promise me a refund. But two months later, they are still billing me each month for service I don't have! And they tell me that I can't connect the billing department, because I no longer have an account. Yet they keep billing as if I do. They actually told me if I want my money back or to even get them to stop billing me, I would have to take it up with their legal team. I am shocked, I have seen scam artists who are less corrupt than t-mobile.

I paid $31 for activation of home internet service, I am on the phone with Carla, agent 28018, i am asking for a supervisor and i have done so over and over again and she is stalling. But she is giving terrible service. there is a notation in my account that i was given a 15 day free trial and that should i be dissatisfied it would be no problem getting a refund. But guess what? its a problem getting my refund. TI have spent 4 hours on the phone with you today with no results. a waste of my time. then on top of that, no 2 agents are saying the same ting. So not only am i receiving horrible customer service, and getting the run around i am also being lied to. This is why i left T-Mobile years ago and went to Sprint. And this is why i dont want to do business with you now. I want my refund sent BACK TO THE CARD I PAID YOU WITH

I would give a minus 1 star. Have never had so much trouble with service in all my life. Customer service is very good but they can't fix the problems

I will give the zero if I can. I'm T mobile customer for 11 years. From March 2021 I just pay the bills and don't have a service at all. Hours spend on hold of with the castomer service. They disconnected me all the time if thay don't want connect me with supervisor . Sometimes thay are connecting me to technical support instead a supervisor. Really don't matter with whu you talking to thay are telling you BS and that are treated me like the idiot who don't know anything about the phone. On April, this liars was telling me that they are having the problem with the tower in my area . After 6 months thay told me, that thay have the problem with 2 towers in my area. After 10 months, thay told mi that my phone is not compatible with 5G, wat is total BS. Funny things is that I bought this phone because was recommended and selling on them website. After they told me that is not working because I don't buy this android directly from them . I never in my life experienced so many stupid explanation by the customer and technical service. The supervisors are not helpful ether. Thy told me also that I need to buy the new I Phon Pro thru them website at store to be able have a service. And this is funny too, because my son did that and still have the same problem wat before. T-Mobile is good right now only in one thing- SACKING MY MONEY. I really don't know wat to do . No service, no calls, massages are not downloading. It is so frustrating. It is right now worst company ever. I'm considering lawsuits to get my money back.

If there was a negative star T mobile would get that. I have had billing issues for two months and have talked to an outsourced t mobile rep 10 times. Each time I have waited 2 plus hours with no resolve. Do yourself a favor and stay far away!!!

TERRIBLE Customer Support!!!! Be prepared to wait 2+ hours sometimes all just to talk to an outsourced clueless agent. What a complete joke.

I have been trying to switch to t mobile for over a month now and i have encountered nothing but rude and unprofessional behavior . every single representative has told me different things, every time i call they foward me or hang up. They tell me to make an account then to calll then to chat then to call then to go to the store . and i told the last rep to expedite my call but they said no and asked which phone i wanted and they said “no they don’t have that: maybe another phone?” what the heck service is that… terrible. go elsewhere