T-MobileReviews of tmobile.com

I was happy when I switched from AT& T to TMobile this last year . But unfortunately what was promised me at the store is not the actual bill on my Tmobike app is . So every month I keep calling the 800 customer service number who thus far has not done absolutely nothing but frustrate and confuse me further . I immediately go to my TMobile store and they fix the problem . It is very frustrating to physically go to the store each month to fix my bill each and every month .

Had the worst experience with T-mobile. They wanted to fix my phone issues and not insurance. For some reason they didn't want me to go through insurance. I have had major problems with my Samsung A20 phone and even more problems with the 2 replacement phones they sent. An agent promised me my that they were going to replace my phone witha new model. I got a text and she sent the same phone in which 3 were all bad. The agent lied and noted nothing in her paperwork. They offered a replacement of some crazy phone that I have never heard of then offered $100 towards a new phone. I may have been more accommodating if I hadn't been lied to. I highly suggest recording all conversations with support.

horrible service. Nothing good! don't use them. I am so tired fighting over each and every thing. And its super expensive. Took me forever to disconnect and yesterday after all the troubles i have been through, after all the suffering and the charges they had the balls to call me and try to sell me something and didn't even mentioned their company until its been 10 minutes of conversation. Of course I hung up on them.

I have been a sprint customer for several years, and very happy with them. well now T-mobile bought out sprint. I travel to Naples Florida several times a year, never had a problem with reception on my phone until now, since it is T-Mobile, no reception at all. I called customer service, from the driveway two feet from the street, the only place it would sometimes work, they said they could fix it. Ok i was told to restart my phone after a few minutes and someone will call me to check to see if the problem was resolved. they did call back and my phone worked. they sent me a survay asking if i would recommend them. I waited about an hour to be sure I didn't have another problem when I went to respond to the survey my phone would not work. I tried to send it again an hour later from the driveway, and was informed they were not accepting any more responses since the survey had timed out. the reason i could not respond, phone didn't work. I cannot have a phone the is not reliable. I would never recomend them. Now I am forced to change to another cell carrier. Don' use T-Mobile if you travel outside of a large city. Reception is very poor.

I wish i could give them less than 1 star today I was trying to upgrade my phone and my wife's well after 2 hours and 4 customer service no orderd phones no order and God only knows what they were even saying maybe if they actually spoke English it wouldn't be so bad but this was painful I was trying to spend money thats unbelievable that it was that hard to spend my money I guess thats why I should have went into the store

The worst experience ever. Home 5G is a JOKE! The service is terrible. Wireless "Home Internet" is a NOT REAL THING. Why I thought this would work after the laughable 4G Home Internet. I hope maybe with 6G this might work.

Can literally watch myself get throttled... Turn hotspot on, on phone 12 to 15 mbs download speed 10 seconds later 2kbs. sad sad sad coming from a 10 year plus SPRINT customer. What a joke. looks like only they can take something good, and make it horrible

T-mobile ask me to wear mask in the store if is not require by Virginia law. I know T-molile from our tech business and private. new staff workers in the local store have minimum pay because company wants to save to salaries.