T-MobileReviews of tmobile.com

Wenn dir der Verkäufer im Shop erzählt das 5G das selbe ist wie 4G dann weißt du bescheid :)) außerdem geben sie zu das sie die Leitungen die sie an Drei und seine Ableger Hot und Lidl Connect drosseln... weil ja "nur" gemietet... da ist es wieder dieses "nur" Wort.. meine Antwort... Nur die TMobile... Wenn sie Drei nicht aufgekauft hätten, wären sie aus Österreich längst wieder raus, so schauts aus... Whistle Whistle..

Tmobile signal is always weak and does not work at all in countryside!!! I live in henrico county i can not even send sms

I've been a customer of Sprint since 1999. However, ever since merging with T-Mobile my experience has been one of the worst. The latest issue I've had was when adding a new line to my account. All I wanted to do is purchase a new phone and port an existing phone number to the new phone. I am now 8 hours into the problem when it should have only taken 30 min to add the line. They have inadvertently shut off the other numbers on my account, lost the number I wanted transferred into my account and still do not have a resolution. I could go on for days with the consistent incompetency but I won't. Here's the point: T-Mobile makes it almost impossible to do business with them, they don't train employees to conduct simple tasks and the company doesn't really seem to care. They offered me a $50 voucher for my time. do the math, that's $6.50 an hour which shows how they really feel and value their customers..........They could care less.

Just sat on hold for 1 hour and 40 minutes waiting for customer care to look up my account.

Great price but the worst coverage. Worst lost and damaged claims experience.

T-Mobile yes the best if you want to speak to live rep but their attitude is poor! You for them silently while they do their things when it’s your turn when you asked to wait they rush you when it’s not even 1 min yet by making suggestion etc. most of the rep isn’t half my age trying to tell me how to do things? If I didn’t asked don’t tell me how or what to do! Your position is only customer service yet you don’t know who is only the other line as your client and may be more knowledgeable than they are.

I used to be an extremely satisfied T-Mobile customer. I used their service for years. The customer service was great, I never had to wait and always talked to an American who understood English and were always happy to help. I moved out of the US a few years ago. I closed the relevant lines but left my account open. There was no activity on my account in any way for a few years. Out of the blue, in September 2021, I got an email saying "Thank you for shopping with us. We thought you'd like to know that we shipped your return kit, and that this completes your order." I immediately contacted T-Mobile customer service. The support person could barely speak English, let alone fix a simple mistake. She repeatedly assured me that I wouldn't be charged and my account would remain open. 5 days later, I got an email saying my account was deactivated. I immediately called customer service again. They were so sorry, but there wasn't anything they could do about the erroneous closure of my account. And again, they assured me that I definitely, certainly would not be charged for the router associated with the return kit. A month later, I got a letter in the mail demanding payment of $105.93. I called support yet again, and was assured again that I would not be charged. I continued to receive mail about my alleged debt to T-Mobile. In December 2021, I even wrote an email to Kimberly Wyman, Vice President Customer Care at T-Mobile with all the details, but I never heard back. Now I've been sent to collections.

New T-Mobile store opened locally, so checked out their prices on a Wi-Fi device and monthly service. Seemed reasonable, so decided to purchase the device outright and go with a monthly charge on credit card. The first two weeks were awesome. Great connection, and I could check emails, look at various web sites. No streaming, no videos. Have borrowed Wi-Fi units from library in past, and am allowed 3 GB so very careful with data usage. After the second week passed (my return window for full refund now closed), the unit ceased connecting. That's right folks, it was DEAD. Phoned the T-Mobile toll free number on my paperwork and went from one person to another. Rough going as connection was poor and English was not their first language. After 45 minutes, am told I've used up all 10GB. What? How could that possibly be true? How am I going to argue? Can't connect to check my account to validate. Three days later, in frustration I turn on the device and---it lights up! I'm back in business! Look up my account on T-Mobile and no, I haven't used up all my time, not by a long shot. "Chatted" with a Rep from their web site and am told there was a mistake and they will make it right by crediting me extra GB's. This never happened. And that's when the connection, which was so great the first two weeks, ended. My screen would freeze, some web sites took forever to connect, and from experience, knew this was all due to the Wi-Fi. Something had changed on their end. In desperation, reached out to T-Mobile and asked what recourse was offered? I was out $130, and the two week return window had passed. Would someone throw this old lady a bone? The Rep offered to approach the manager of the Grants Pass, Oregon store. Perhaps he could do something for me. It was up to him. Sadly, he did not find my situation worthy of consideration. A useless Wi-Fi device, and a month of "service" which I wasn't able to use for half a month. Terrific! T-mobile is not a business I would recommend. In fact, I bad mouth them to anyone who will listen. I'll do my part to run them out of the Grants Pass area.