T-MobileReviews of tmobile.com

I feel compelled to share my extremely disappointing experience with T-Mobile in the hope that others can avoid the same frustrations and deceptive practices that I have encountered. Let me start by saying, please DO NOT make the mistake of leaving your current career solely based on cost savings offered by T-Mobile. A few years ago, a persuasive sales representative from T-Mobile enticed me with what seemed like a fantastic deal for four lines, including devices, my child's smartwatch, and even our home internet. Little did I know that this enticing offer would lead to a series of unwelcome surprises and frustrations. Last year, out of nowhere, my bill suddenly skyrocketed. When I contacted the sales rep, he informed me that the price increase was due to the fact that I had been receiving a military discount, which now required proof of eligibility. I was taken aback, as I had no knowledge of this discount and certainly did not meet any of the criteria for eligibility. It became apparent that the initial sales rep had used this discount as a ploy to lure me away from my previous career, where I had better service, under the false pretense of cost savings. To my dismay, the sales rep apologized and informed me that in order to maintain the same price, he had no choice but to continue utilizing the same deceptive discount. I made it clear that this was not my problem and that all I wanted was to be charged the same price that was initially offered to me. I emphasized that I simply did not want to deal with this issue again. Fast forward to a few weeks ago when I discovered that my upcoming bill had increased by approximately $50, and they had removed my autopay discount, along with a few other questionable changes. Upon calling customer service, I was met with a lack of assistance and support. The representative offered nothing more than a half-hearted apology for the inconvenience. As someone who has been paying around $3,000 per year to T-Mobile, I now realize that I have been deceived by their practices. Their service, which was initially appealing due to its competitive pricing, has proven to be riddled with issues. T-Mobile's privileged position in the market has often relied on their attractive pricing, but now I am urging everyone to avoid falling into the same trap that I unfortunately fell into. I have decided to terminate my relationship with T-Mobile as soon as possible. In conclusion, I cannot express enough how deeply disappointed I am in T-Mobile. Their deceptive practices, lack of customer support, and continuous price increases have left me disillusioned. Please think twice before choosing T-Mobile as your service provider.

Zoals ik met een sticker op mijn brievenbus duidelijk maak, wil ik geen reclame ontvangen. Dus ook niet van T-Mobile! Graag zou ik dan ook hebben dat jullie mij niet lastig blijven vallen met ongewenste post. Stop alsjeblieft met deze verspilling van grondstoffen en brandstoffen!

We tried their home internet with a 2 week free trial. If we cancel because we were unsatisfied, they would refund the money paid to have the equip needed for there. We cancel it in 10 days, because after the 100 GB’s were used up,it quit all together. It didn’t just slow down…it quit! We never got outer money back because the person we told we wanted to cancel didn’t document it. So we got bill for another month. We did get our money back for that, but not for the equipment which we sent back and it showed they did recieve it. But the said we didn’t cancel soon enough. I was so stressed out trying to get our money back that after 5 tries, I gave up. Never did get the refund for returning the equipment! Not happy at.

Where should I begin with this one…hmmm…let’s just say that we need to #StopAsianHate at have #LatinosUnidos at the T-Mobile Roosevelt Field in Garden City, LI New York. I have been a resident of this county for over 30 years and I must say the tide has changed in recent years with the influx of undesirables from all corners now making Long Island their home. I simply stared in the window at a promotion that T-mobile has advertised on a billboard for 4 new lines of activation in the same account. From past experience, it seems like a good deal, but in reality it is a scam. I inquired with a sales person named Jaylen who approached me and asked me some questions about when I would need to have my lines activated. I also inquired if there was a place in the Mall where I could briefly charge my phone. He nicely replied that I could charge my phone in the store. Please keep in mind that you should never ever use the stores iPhone adapter to charge your phone because you are not able to see the original device under the cabinet that it is connected to. I noticed that the cable for the iPhone charger was suspiciously short leading me to believe that it was connected to some sort of device with downloading capabilities. I then informed Jalen that I would just use the outlet in the wall along with my own portable charger and then I would be on my way. Within five minutes, like clock work as I expected as a trained mental health professional the next trick in the book comes out and Jalen passes the buck onto an imaginary manager that asked me to leave because they can’t have non-customers in the store! Keep in mind that I have worked with mentally I’ll patients for many years so I was not shocked and I let each of the three workers in the store know it. I simply inquired of Jalen if he knew where T-Mobiles corporate offices were. He looked confused and bewildered. I guess I am the only one with common sense to realize that if I’m buying four lines and 2 iPhone Pro Maxes at once, then that makes me more than a customer, it makes me your boss, superior, and owner of the store and everything else in between. Let me be clear this concludes my inquires into T-Mobile which will be soon closing more offices and eventually go bankrupt within the mobile industry. I also explained to Jalen that although I payed of a iPhone series 7 phone 3 years ago and had it unlocked by T-Mobile, some unfortunate soul at their company saw fit to report a $1,400 collections account from them on my consumer report! T-Mobile and any company connected to them are thieves, and crooks looking to commit organized fraudulent activity by taking your social security numbers and/or tax ID numbers and feeding your information to the dark web for kickbacks. As a finance professional must explain that you NEVER under any circumstances give anyone your complete social security or tax id number! They don’t even need this information to activate a cellular account and this will open you up to more fraud than you can even imagine exist. There are plenty of pre-paid companies with great offers and the same it better service that just need a phone and a first months payment to get you started. Make sure not to use any that are related to T-Mobile since they had a recent merger. Avoid T-Mobile like the soon bankrupt mobile device plague that it is.

Was a customer for more than 20 (twenty) years, I was with them before they were T-Mobile (they were Voicestream), but I recently switched to Mint Mobile and they charged for months after I cancelled. And they charged me for a Device they lent me after I returned it. Not only that I was forced to pay because they sent me to a Debt Collection agency for a Device I returned to them. I spoke to representatives twice (2) before they sent me to a debt collection agency and they said they had received the device and everything was resolved but this was a lie. I regret staying with them for so many years. Sincerely, a very unhappy customer.

All I can say, is that T-Mobile’s rebate virtual MasterCard offers are not legit. The sales reps lie like used car salesman’s to get you to switch over your services and then promise rebate cards that are available within 24 to 48 hours that you can pay your first few bills with or use it anywhere a MasterCard is excepted. When in reality they make you wait 6-8 weeks then after the if you ever received a text message with the virtual card information, you have to wait another seven days in order for it to be activated. I’m on week seven with my bill being current and still no text message with my virtual card information. Have been misled told five different stories. Been reading a lot of reviews of unhappy people not receiving their rebate cards I don’t know how companies get away with this type of stuff! Times must be a hard out on the streets for a player when you gotta lie to customers to get them to switch over!

Vorsicht! Ich habe gestern am Telefon meinen Vertrag verlängert. Die Mitarbeiterin am Telefon hat den Vertragsschluss per Tonbandaufnahme aufgezeichnet. Während der Tonbandaufnahme hat mir die Mitarbeiterin eine Mail ("Vorvertragliche Informationen") mit einem PDF im Anhang gesendet.   In dem PDF stand hinter dem Telefon, welches ich mit meiner Vertragsverlängerung kaufen wollte, "NEUWERTIG". Das kam mir komisch vor, deshalb sprach ich die Mitarbeiterin während der Tonbandaufzeichnung darauf an und fragte sie, ob "NEUWERTIG" bedeutet, dass das Telefon nicht komplett neu sei. - Die Mitarbeiterin sagte dann, dass das Handy komplett neu und unberührt sei.   Ich glaubte ihr und stimmte dem Vertragsschluss zu.   Nach dem Telefonat erhilet ich eine Auftragsbestätigung per Mail. In dieser Auftragsbestätigung stand wieder das Wort "NEUWERTIG". Ich habe deshalb nochmal bei der Telekom angerufen und mich noch einmal danach erkundigt, was dieses Wort bedeutet. Die Mitarbeiterin, mit der ich dann sprach, sagte, dass "NEUWERTIG" bedeutet, dass das Telefon nicht neu sei, sondern dass es schon mal benutzt wurde.   Bei einem weiteren Telefonat heute Morgen habe ich mich erkundigen wollen, ob ich denn dann jetzt wenigstens schriftlich mitgeteilt bekommen kann, wie alt das Telefon höchstens ist und wie lange ich darauf Garantie habe. Der Mitarbeiter, mit dem ich sprach, sagte dann, sowas bekäme ich nicht schriftlich. Wenn ich keine Lust hätte, sollte ich den Vertrag einfach widerrufen.   Das ist wirklich unfassbar.   Erst werde ich getäuscht und dadurch zu einem Vertragsschluss gebracht (das ist Betrug!). Und dann kann man nicht einmal schriftlich bestätigt bekommen, was man denn da gekauft haben soll.   Das sind höchst zwielichtige Methoden. Ich bin richtig schockiert.

I switched to t-mobile because I was promised the best connection, service, etc. LOL! Another classic case of "overpromise, underdeliver." I'm one month in, and I thought I should stick it out for a year and see if it would improve in time. NOPE! I probably should have read the reviews before I switched. I never thought I would create an account just to warn others, but here you go. If you're reading this, read the other reviews as well! You've been warned!!!