T-MobileReviews of tmobile.com

After many complaints about the phone they stole the answer was the standard answer they give everyone: "Hi Monica, It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future." AKA: we don't care, you are just a number for us, if you don't pay we sue you , but we can steal and scam you as we like, we just want your money.

T-Mobile threatening to cancel phone line because they can’t afford to pay the roaming fees to other carriers… Received this text message from T-Mobile: “We hope you are enjoying your plan benefits! Your usage on line (phone number) has been roaming off our network, which violates our terms and conditions. If this line continues to roam extensively over the next month your line will be cancelled.” This is the first message I’ve received about this. When I spoke to t-mobile about this text, they claim I was notified 90 days ago about this. This is not true! I checked all email and text message communications from them and found no notifications regarding this issue. The phone number has been on my account for at least ten years and there’s never been a roaming issue before. Sprint has been transitioning to t-mobile for the last couple of years. What I find interesting is that I was fully transitioned to t-mobile billing July 8, 2023 and now they have an issue. Their reason is that the roaming charges they incur when he accesses a tower through roaming is too expensive for them to pay so that’s why they’re going to cancel his phone line. They suggested he use his phone on WiFi. He doesn’t have access to cable installation where he lives. He lives in a rural area in the low country of South Carolina. I explained that he needs to have a phone. Their solution is for him to find another carrier or get a prepaid phone plan, and they offered to help him find another carrier.

Geruime tijd WiFi problemen, klacht wordt niet opgepakt en totaal geen verantwoordelijkheid genomen. Werken met onderaannemers die onbereikbaar zijn, absoluut geen zaken mee doen!

T-Mobile has lost another customer, due to Overcharging, Broken Promises, Poor Customer Service and A Senior shouldn't be treated this way... Nobody should! Charged me for $105- for back copies of my own bills, then did not send anywhere near what I paid for, an hour on phone, 6 times on hold, finally Supervisor Lexy said within 24 hrs it'd be resolved... It wasn't, its not, and T-Mobile's not caring just cost me more than you can imagine. Shame on you, Angelo & Lexy.

Liars and crooks apparently now run this company. T-Mobile has started charging for the "privilege" of paying with a credit card, something I have been doing a decade. Supposedly my price was guaranteed for life, but this is their sneaky way to break the deal. They say you can avoid the fees by giving them your bank info -- but they've been hacked numerous times, so you'd have to be insane to give them this information. Furthermore they promised they'd exempt me from the fees since I've been a customer for a decade, then they said that was a mistake. In other words they lied, repeatedly. Nobody will help, they just give the runaround. Avoid this company like the plague, they deserve to go bankrupt.

T Mobile's customer website shows that my two lines use iPhones - that is wrong, we have Samsung S22s. Two different CRSs were unable or unwilling to correct this, and both tried to persuade me that the incorrect info shouldn't matter to me. Also, even though I returned my TM 5G router on Oct 22, 2022, TM kept charging me service fees for its use - despite their own records that show I returned it on that date. I requested a full, back-dated refund but I only received a partial refund. Apparently it is TM's position that the customer is responsible for maintaining the integrity of TM's own - clearly broken - systems! Abject and unapologetic institutional incompetence.

Our company switched from AT&T to T-Mobile on November 19, 2022. The store that we went to on Stefko Blvd in Bethlehem, PA set up the account incorrectly and since then we have had a multitude of billing issues and blatant lies about promotions and pricing. After an abnormal amount of calls to customer service I was finally turned on to the "T-Force" who is T-Mobile's Twitter/Facebook support team here in the US. This team was quite helpful in finally getting the billing issues resolved with the exception of an ongoing issue with Auto Pay and our business debit card. (For clarity, T-Mobile changed their terms regarding the AutoPay discount on lines that one must now use a debit card or checking account to pay the bill. This is obviously a concern when T-Mobile has had numerous data breaches recently.) The card has been able to be charged for manual payments without an issue, however when allowing it on the account for Auto Pay it isn't working. Our bank has informed us that T-Mobile isn't even trying to authorize the card and T-Mobile has explained that the card must not be compatible with their billing system - to which I then said "maybe I should file an FCC complaint regarding your shady billing practices." Upon threatening to file an FCC Complaint, they mentioned that they'd note the account and then shut service off Friday evening (7/21/2023) in retaliation. Their response is that the account is an unacceptable risk and I would have to take the matter up via US Mail to their fraud management group. We are also unable to take our phone numbers away to another carrier if we chose to do so.

I recently decided to take advantage of T-Mobile's Test Drive program, hoping to assess the network service before fully committing. Unfortunately, the experience was far from satisfactory. The service was plagued with intermittent interruptions and noticeably poor coverage, leading to my decision to return the equipment within the specified return period. What was supposed to be a straightforward process has since spiraled into a frustrating ordeal. Following the return, I've continuously been billed for a service I'm no longer using. Even after reaching out to their customer service, the issue remains unresolved. Their team has shown an alarming lack of ability or willingness to correct these errors, causing needless stress and a financial burden. This ordeal with T-Mobile has been an unwelcome surprise, particularly given their established presence in the telecom industry. I was expecting professional and efficient service but have instead faced a lackluster network and questionable customer support. I'm sharing my experience in hopes that potential customers might be better informed before they decide to sign up for any T-Mobile services. Regrettably, based on this experience, I cannot recommend T-Mobile's Test Drive, let alone their regular services, to anyone looking for reliable coverage and competent customer service.