T-MobileReviews of tmobile.com

I recently switch my line to T-Mobile. They offered me a new phone which I accepted. Being that I lost a portion of my income, soon after; I could not afford the monthly payment of 90.00 plus insurance and taxes for one line. Therefore, I returned the phone 9 days later. They charged me $75.00 re-stock fee. After I closed the account, they made an unauthorized charge on my account of $75.85. That is a total of 150.85 just to close the account before the 15 days. Then I was charged by my account for an overdraft fee. Total penalty of 185.85. I believe this is unjust as well as a rip off. T-Mobile should be ashamed of themselves. The customer rep. Tiffany stated she could not do anything about it; I asked for further assistance. she said everyone else had the same answer for me. Again, I spoke to her about the dissatisfaction. I called today and Tiffany assisted me. they said it was the policy they could not refund the unauthorized charge, because the autopay was still active. and they decided to charge me for a whole bill cycle when I only had the account open for 9 days.

I wish I could rate zero stars. Not only was internet coverage terrible, they 1) never gave me my 50$ promotional credit from sign up 2) were supposed to reduce my bill in lieu of participating in the government internet program and instead INCREASED my bill 3) continue to charge me after my account and auto pay were cancelled All for nearly unusable internet service. I will never use another tmobile product

I do not recommend it at all, bad signal, they do not solve problems my rating 0

We had been T Mobil customer nearly two years, and very satisfied. My phone quit working, and went in to get a new phone. We are on the Essentials plan. I thought I wanted a Samsung phone. The salesman pointed out which phones were avaliable under their promotion, where I would pay monthly, but would receive a bill credit for the same amount, thereby the phone would be free. He explained how sometimes it takes a couple months for the bill credit to show up. After four months with no bill credit, I began inquiring about it. I first called the customer care who told me I was not elligible for that promotion. After two trips to the store, and them telling me they would get it staightend out, they now tell me I was not eligible for that promotion on the lower cost phone plan. Of course, now I am stuck with paying for the phone. They don't provide a receipt for the in-store transaction, and of course they don't remember our conversation from 5 months ago. There was no question what plan we were on when they told me about the promotion. I call this a bait and switch, or dishonest salesmanship, not a misunderstanding. When we moved to T Mobil, we signed up for their referral program, and referred several friends. They also never followed through with their incentive for the referrals. The phone reception, and reliability has been fine. I will no longer refer friends, as they cannot be trusted to follow through on their promises.

Was a customer for 16 years. Customer service is by far the worst I've dealt with. Everytime you call in they tell you a different answer. You may have a written response that assures you everything is fixed and then call to ask why this issue is still a problem. On the phone they then say it's not resolved. You text support through the chat again and they guarantee it's the issues resolved. I the call back in to discuss it and get another answer. I call back in to (we don't really supply) customer care number it's not redolved they say. They treat you like a liar, and and fees on your account, and bill you for returned devices and then wonder why you angry. The customer support managers emailed then never responded. Not one word. They charged me $70 in fees and $925 for a returned device. I paid it a d started migrating to another carrier. The coverage was medocre but my rate plan was good. The booster they let me use was, a joke. I had to install an external antenna with a Wilson booster / switch. If your on Verizon they have an awesome booster device it actually let's you limit video ect... to prevent employees from killing your network by watching movies all day. I worked in wireless for 11years. They assigned me to every support team the company had to support employees. So I know that nearly every issue I had was just lazy techs that didn't listen. Nothing on those systems should talk 48 hours to activate. The data can travel 670 million miles a minute through the system. Hang up and get a real rep. Not a great network. I have used the 4 big carriers 1 consistently has been pretty rock solid and it's not tmobile. With prices matching for service / lines I moved over to Verizon. No carrier is perfect so try to test wireless providers where you are going to use you mobile device the most. Every single companies has, weak areas. Consistently tmobile has been the worst for coverage for me. Verizon has the best coverage for me. The issue I'm currently dealing with started in August. Now it's January still an issue and I had to pay $1100.i may not get it back knowing tmobile but if it only costs me $1000 to leave it's worth it. BTW everything is paid off. I mean a extra $1000 to release my migration pin. Even when it's paid they won't give me information so I can port out.

Changed all the policies on getting a new phone! Now when you leave the store after getting a new phone you will be lucky to still have your shirt on! More greedy crooks that have all the money in the world, its still not enough! I spent hundreds on a new phone! New chargers etc! Used to be $200 trade your phone and get your upgrade! Not spill your bank account for a phone. Spend hundreds in store then your monthly bill goes up as well!! Ridiculous & Disgusting! All the big companies now trying to take every dime you have. No words for how disgusting these people are! Stupid greedy criminals all of you! No one is making more money anywhere but lets raise prices across the board! Should be in prison.

While I am not a customer of T-Mobile, I needed to speak to their support staff regarding a refurbished, locked TM cell phone I purchased from a third party business. In December of '23, I purchased a (locked) Samsung Galaxy A14 5G phone (T-Mobile) from Back Market (a refurbisher of electronics). I purchased the phone for a friend whose grandson cracked the screen on his phone (they have TM). I gave them the phone in late JAN as they live 90 miles away. They tried to activate the phone, but could not. While Back Market support couldn't help me, my friend got in touch with T-Mobile support, who told them that particular IMEI # had an outstanding balance. (??) So I decided to chat with TM's support and they could only tell me the following: 1. The phone cannot be unlocked, but couldn't tell me why. 2. Three times they suggested my friend get in touch with "customer care" and discuss finding a new phone for her grandson . . . 3. They needed the original account holder of that IMEI # to unlock the phone. 4. Apparently you can sell a phone with an outstanding balance owed, and the carrier doesn't go after the person, just whoever is stuck buying the phone - even if purchased through a dealer. It's a nice little activity (I'll not yet call it a scam) between Back Market and T-Mobile. Everyone makes money except the customer. I'm really disappointed in T-Mobile (and Back Market). Shame on you.

I have used 5G-Tmoble Internet service for about 6 months. Last 2 months, the service has become too weak. The speed only got 25Mbps or lower. - We call tech support at least 4 times within 2 weeks. All solutions I got were: "Turn off the power of the 5G Internet Box for 5 minutes" and turn it on. - All explanations from them are the same and very ridiculous: I saw the technicians are working on your area, it will be fixed within 1 couple of days. However, the fact is after 2 weeks of complaining, NOTHING changed. - Cannot make any reliable connection to my company, it forced me to go to the T-Mobile authorized store to cancel the service and by-the-way return the 5G box. The service person in the T-Mobile store instead of accepting my return, requested me to make a call to T-Mobile to cancel then she would take the returned 5G box. However, As soon as we made a call. The service person stated that: Her store manager was absent. So she asked us to go to another T-Mobile store to return the 5G box - We had no other choice but to reach another T-Mobile store, but the Manager at the new T-Mobile Store again stated: sorry you have to ship your box through UPS service, he only politely printed me the UPS label. I still have the screen capture of the very low download speed of this service as evidence.