T-MobileReviews of tmobile.com

This review is strictly related to TMobile Online and Phone Support. After a few weeks with TMobile, I have no concerns about coverage, costs, and store-based support. I recently switched to TMobile from Verizon. Partly because of a friend’s recommendation, partly because I could upgrade to 5G for far less money. After using their app to check my first bill, I contacted TMobile Support through an online chat. I spent nearly two hours overall to get an answer that should have taken a few minutes. The online chat function was terrible. I would send a response and the screen would indicate “Delivered”. At times, it could take 4-5 minutes before my response was “Read”. Why? Is the support representative sleeping? Why are they not responding sooner? Also, I do not believe the online representative knew what to do. At one point, I was asked (via chat) if I had an Apple phone. I replied “No”, he replied “So Android?” (as if it could be anything else). Also, he wanted me to take a screenshot with the camera but could not tell me how to do this. After about 90 minutes of this craziness, I was about to simply end the online chat and my phone rings with the online representative on the phone. He had such a heavy accent that I could barely understand a word that he said. I had to ask him to repeat several times so I could follow along. I was so frustrated by this time, that I simply told him to take my issue through his chain of command and ended the phone call. About 30 minutes later, my phone rang and it was the online representative’s supervisor. Again, there was such a heavy accent that it was difficult. This time I was told (if I understood correctly) that a fix could be completed in a few hours. I told him that I was going to be unavailable and that I would check to see if my issue was resolved in a few days and ended the call. (As of writing this note about a week after the calls, my issue was not resolved. So, what is this “few hours” nonsense?) This was my first contact with TMobile support and it will be my last. I am a new TMobile customer and I am not sure if I will continue with TMobile or not if support is this terrible.

PAYMENT PENALTY FOR CASH AND CREDIT CARD I live in Panama City FL have T-Mobile Gateway Home Internet Service and pay my bill at the T-Mobile office on 23rd Street via CASH. I’m now being charged a monthly fee of $5 because I’m paying with CASH. I think those paying with credit cards are charged the $5 fee as well. The $5 fee will be waived if the customer gives their bank account number and/or debit card. T-Mobile has been hacked 9 times since 2018, including TWICE BETWEEN JANUARY AND MAY OF 2023. WHY SHOULD ANYONE TRUST T-MOBILE TO PROTECT THEIR BANK ACCOUNT AND DEBIT CARD INFORMATION. CASH IS NOT GOOD ENOUGH FOR T-MOBILE. This review was written by LynKin

I bought a new phone in T-Mobile. They never told me it would be blocked despite I told the salesman to setup a E-sim because I will use it internationally with other sim cards. The charged me $37.45 for "in-store purchase" fee. Now I know it will be blocked for 2 year financing time, I will have to spend time and money returning the equipment, buy the same phone in Google Store, wait for it and spend another 4 hours configuring and recognizing the new phone with other devices. They told me over the phone that they can do nothing, just return my new phone and buy it anywhere else unlocked. I am a 5 year T-Mobile customer. Now thinking to switch to a more friendly company.

The T-Mobile service itself is great. The customer service team is largely based in the Philippines or somewhere in Asia and is the worst garbage. No one speaks English. I sat here talking for 2 hours wasting time I could've spent doing anything else because these stupid people who have awful training, can't understand American native speakers and flat out don't know how to resolve a problem with the T-Mobile Digits app call me back nonstop whenever I hang up keeping me on hold asking someone else and not fix the problem. I told them DO NOT call me back to keep me on the phone for 2+ more hours. Maybe T-Mobile it's time for you to either get better training for your cheap labor you're taking advantage of in tech AND English skills or hire Americans. I only stick with your company because the others are worse!

Niet alles is slecht vandaar 2 sterren. De zogenaamde "Experts" van Guidion die niet eens een UTP (rj45) stekker aan een UTP kabel kunnen monteren zijn de ster spelers die in een ding goed zijn, zo snel mogelijk wegwezen en jou met de puinhoop laten zitten. Internet zelf maar aangesloten en de TV box is aangesloten door een een monteur die wel de tijd wilde steken om goed werk te leveren. Wi-Fi is op zijn zachts gezegd niet om naar huis te schrijven, slecht bereik en minder dan het bereik van de Ziggo modem. Een mobile van ons kon niets met de T-Mobile Wi-Fi. Na 4 dagen had ik het wel bekeken na die ellende en heb opgezegd bij T-Mobile en weer terug naar Ziggo. :)

G5 is a joke! Service in San Antonio is full of dead spots, decided to buy new phone and use G5 service. Huge disappointment! Still has dead spots and service time is slow.

Cylindrical gateway gradually slows from 400 megabits/sec to less than 1 mbs over sbout 3 days. Power-cycle clears it up. Lots of users on tefit have dame problem. Several calls to support. Random answers: firmware update coming, wait til work on tower completed, power cycle fixed it, call us if it happens again. Bought timer. Cuts power for 20 min every morning. Works. They should be embarrassed. But, to be fair, 400 mbs for $50 is pretty good.

Their network seems to be worse than Sprint. Their free phone program Assurance Wireless often send you defective or used junk phone's that work only for a day or two weeks. Surprised the FCC hasn't forced them to supply better phone's to customers. They keep handing out same junk phones every year. The UMX 696 CL died after trying to make a call. Was fully charged. Screen and Apps worked good. Then died. I've changed to a better company.