T-MobileReviews of tmobile.com

If you enjoy wasting 6-7 hrs with 20 customer support agents based in Philippines, and who do not know what they are doing, get T-Mobile service.

Terrible esperiencia ,llevo con la compania desde que Ellos compraron spring y Tengo un plan que no tienen disponible para nuevos costumer ,que es $110.00 por las dos primeras lineas y $25.00 por las siguientes hasta un total de 8,debido que tenia 5 lineas conectadas solo para monitoring camaras de seguridad de una llarda que hace 4 anos que me mude para otra llame para desconectar una linea pero me dijeron que Ellos bajarian El precio y la mantubiera lo cual fe cierto por un periodo de tiempo corto despues fui quitando otras camaras mas hasta dejar solo 3 lineas de voice 2 de Camara y un hot spat ,hace 2 anos quite las 2 camaras y El hot spat SE daño ,pero durante Este tiempo siempre que llamaba me aconsejaban que no las quitara por si las nececitaba en El futuro ,me vajaban El precio por un par de meses y volvia a lo mismo por fin me cance de los enganos y e estado hablando con Ellos por los ultimos 4 meses para quitar 3 lineas y quedarme con 4 ,como hago los pagos automatics no me daba cuenta que me habian cambiado de plan si saberlo y El precio vace por las 2 primeras lineas cambiaba y siempre ponian 2 lineas que estaban sin uso El mes de agosto El dia14 llame para eliminar de mi cuenta todos los # que no estaba usando no acecte ninguna escusa,pedi por un supervisor,cuando El reprecentante queria seguir enganandome pues para mi sorpresa en Este bill El precio base me subio voy a esperar Al prosimo bill para ver cuando sale pagar por 4 lineas ,mi concejo vallence de Esta compania es lo mas enganoso ,mentiroso que hay en mercado

Regretting not switching before t mobile took over! They change pins & account users without telling the client. They lie & say they don’t change anything. Impossible to talk to an actual live agent, let alone one that speaks clear English & if you do get someone, they don’t know what the hell they are doing!!! Supervisors don’t take calls bc they simply don’t want to. Wait times are atrocious!! And half the time get hung up on after waiting 30+minutes.

DO NOT TRUST T-MOBILE!!!! I am so angry right now at t mobile!!! I have been with t mobile 22 years!!!!!! I called in a year ago to have canceled. They said that I had agreed to a customer loyalty discount to keep the lines open. I would not have because I did not have the tablet and the watch no longer worked. I was sold home internet and a mifi box and service when it does not work in my area. No signal. I called in 8/20/2026 about being over charged for a year and for the products they sold me for charging me $1484. I ask for for half, $742. Now I want all of that money back now. Now they can not process anything on my account because of a memo. They said it was escalated and denied right now on the phone. I am so tired of this. My bill is over $900 behind because they would not make adjustments. They will not unlock my phones or give me my numbers I have had. I have reported them to the Better Business Bureau, FCC, and the Fair Trade Commission. I want my money back, everything paid off, and unlock everything. I will part ways with them after 22 years of loyal service.

I asked your ai robot for a link to add the international plan. The wrong link was sent 2 imes. I asked repeatedly to be transferred to a supervisor. I waited 20 minutes and was told that I dialed the wrong number! T mobiles customer support is horrible. Too much integration with AI. Time to transfer to a new carrier

Hi T-Mobile, I am writing to report a serious issue with my recent phone order and the customer service I received. I was sent a Samsung Galaxy A17 with only a small cable and no wall charger. Because I could not charge the device, I had to purchase a proper charger out of pocket. When I contacted T-Mobile, I was told the company would not reimburse me for the charger. After finally receiving the charger yesterday, I attempted to set up the phone. I was unable to do so because my iPhone SIM card is not compatible with the Samsung device. When I called customer service for help, I was treated with disregard and a lack of care. I was then told I would be charged to return the phone, even though the issues were caused by T-Mobile’s own errors. This situation is unacceptable. I am requesting: - Reimbursement for the charger I had to purchase - A return label with no fees - Proper resolution for the inconvenience caused Thank you for your attention to this matter.

4 MONTHS of problems with Tmobile for cell service I never received. This has been the most frustrating experience with Tmobile. I went in to Costco Tmobile and spoke to the in store manager Cecilia Toribio. She stated that we would have 3 new cell phones and 2 new watches and our bill would be $130 per month ($120 plus $5 each for the watches = $130) because she was giving us her “friends and family discount”. We were in there for hours for her to set this up and then she said that the cell phones and watches would be delivered to our home. One of the cell phones didn’t come and I called Tmobile directly and found out that the bill would be $239.90 per month not the $130 that Cecilia Toribio told us. This is elder abuse since I am 69 years old and my husband is 70. We had even showed Cecilia Toribio that we were only paying $64.50 per month at Spectrum for our 3 cellphones. We called on June 18, June 21, June 22 June 23 July 2, July 3, 2026 trying to straighten this out and was told by Rene, another employee from TMobile to bring the cellphones and watches back to Costco in Santa Maria which is a 46 minute round trip drive for us, for him to authorize us to send these unused unopened items that has not been activated back to Tmobile. Tmobile says they have a 30 day no money return policy but they didn’t honor this even though we never even activated a single line. I sent the items back to Tmobile by UPS on July 3, 2026 and received email notification that they received the items. On July 17 my first bill came in for $492.07 with $239.90 past due On July 20, 2026 I received a Tmobile bill form the California Debt Collection License 11141-99 so now Tmobile is ruining my credit for a bill that I do not owe. I called Tmobile at Costco on August 5 and texted copies of the bills on August 5 and 8, but no one returned my calls. I then called Tmobile and spoke to Amy who assured me the bill would be deleted since I never activated any of the devices. On August 17, 2026 I received yet another bill showing Amy did cancel my lines but did NOT cancel the bill like she promised. Now I owe $308.02 with a past due balance of $492.07 for a total of $800.09 for a service I never received. Today September 23, 2026 I just received a past due bill of $318.02 which included a $10 late charge!!!

I contact prepaid ask for transfer number code, tell them I want to transfer my number out to T mobile regular post line. He repeat what I said, tell me he understand what I want. He said he need 3 way call w post line customer service to finish the line transfer, then he transfer my phoen to post line, then he hang up. Post line customer service found out I want to transfer my prepaid phone number to post line, he said then you need to talk to prepaid customer service, why he transfer you to us? I said I don't know, he is the one told me I need to talk to you to finish the number transfer. Post line customer service said there is nothing on my side can help you, I have to transfer you back to them or you need to call them back. Then they transfer me back to prepaid line, then prepaid line ask me why you call me. T mobile prepaid and postpaid have 2 diff customer service depoartment, none of them know what to do. Rare.