T-MobileReviews of tmobile.com

Was just trying to get monthly balance phone and not getting anywhere

unlawful charges on my account. I contacted T Mobile via chat to request credit for insurance charges on a phone that I not longer have and charges for an add on service requested on 10/23 for 30 days (Advertised as:Global Plus 15GB • 15GB International Pass: 15GB of high-speed data and unlimited calling, to be used up to 30 days, for $50.) as it is advertised, but they continue to charge up till today. On both claims the agent wrote that I was to request the cancellation of the charges, something that, in any case, was never disclosed at the time I requested the 30 day service, or I did change my cel phone unit and the insurance was not needed. T Mobile knows exactly the date and time in which a change my cel phone unit by the activation and replacement of the old unit, and that the new unit was insured via Apple. Due to lack of and electronic address and/or an address to forward a claim of this nature I decided to do it via Trust Pilot. My T Mobile account: 759386115.

no customer, few speak English. hang up on you. very ryde nobody know anything , other than verifing you 100 times. than tranafred, overv an hr today/ i'm heart patient need help with ac didn't care. no corperatew number. had issues for months. keep sayingb they are goung to update. i am tryong to get a credit on my billfor all this bs

Coverage in the Springfield MA has been going down hill for the last ten months. Tower congestion is very high. Call failures, poor audio quality, dropped calls, delayed texts. No signal bars at times. Nothing but excuses from T-Mobile's customer service and technical support. In the last two months the service has eroded even more. T-Mobile's claim of service coverage here is a outright lie. Give us the CPNI numbers so we can change our lines to a wireless carrier who can deliver reliable working service.

When tech support spends 40 minutes and can't answer problem then put you on hold for over 20 minutes they've wasted more time than I have. The phone is supposed to automatically update things and I lost something and within 1 hour they still couldn't fix it but I was able to restore everything from a year ago? Who needs tech support and who needs T-Mobile?

I called T-Mobile on 07/21/2024 at approximately 12am because I was having problems with T-Mobile's Digit service. The representative disconnect the sim card to one of the phones on my account without permission and without telling me what she was doing. I am unable to contact the phone and was on the phone with customer care and tech support for over 4 hours today (7/21/2024) trying to resolve the issue. The phone is still not working and I have not been given any solutions to solve the problem.

Bait and switch 5G internet. Advertised as $50/mo. Billed as $65/mo. This is an illegal practice of false advertising. Spent hours on the phone arguing with them. Horrific experience. I cancelled within 15 days. They are continuing to bill after cancellation within 15-day trial. Absolutely insane.

Tmobile is the worst cell carrier doing business today. Everything that can go wrong with a cellphone, does with their service. I switched to these crooks 2 years ago and it was the worst decision I ever made. In less than 2 yrs, little over a year, they have mailed me a half dozen phones, and none have worked. That alone is proof of how lousy this company is, because samsung makes great products. Every one of these phones was a samsung, so to continue to have issues simply means the carrier sucks, and I have confirmed this with people that work in tech support. I've actually had people working for tmobile, tell me that tmobile has terrible service. The customer service and tech support are the absolute worst. I mean bottom of the barrel people they obviously hire. There are NO 2 employees that ever agree on anything. Everytime I report an issue, I get a new employee giving me new advice. I'm convinced they have no clue what the hell they are doing, nor do they care. I can't imagine why anyone would switched to tmobile today. I had not read reviews like mine, or I would never had made the switch. I was with Verizon for decades, and I only left because I reached a point of needing new phones for everyone om plan, so I decided rather than spend thousands of dollars I would give atnt a try. I tried them for 1 month, only to learn that I had been paying more for everything, the phone, the service, etc, and that is when I decided to give tmobile a try. Worst decision I ever made. As soon as I'm due for new phone I'm switching back to Verizon. The latest in the longest list of scams by tmobile is when the crooks called to apologize for their continued dysfunctional service and they offered me a free iPad and cell watch. Now keep in mind, I'm only being offered something due to their continued poor customer service and cell issues, and to keep me from leaving them. I informed the crooks in the customer service department that if I accept these 2 items, would I have a cost. Turns out there would be a big cost upfront and then a monthly cost as well. I informed the incompetent employee, well seeing how you can't give good cell service, why the hell would I agree to more service from your lousy company?!!! What would be good customer service at that point, offer something else, or at minimum fix the darn cellphones. Nope, I was offered NOTHING else, the cell service still sucks and I never heard back from tmobile again. That make any sense to anyone else...I later learned that tmobile received free ipads n watches for promotional reasons, so they were giving them out when they drop the ball, which for this lousy company is on a daily basis. That means they were not actually doing anything to show they cared, didn't cost them anything, they were just trying to pass something on because they know their incompetence means they will never have good phone service, and don't actually care enough to make a customer happy. The fact that I never heard a word after this,AND my cell bill went up in price, shows what crooks they are. That's another lie from tmobile, which promised the plan I picked means the bill will stay the same every month. This is the worst cell company with the worst tech support and worst customer service. You would be very foolish to give them a try, they really suck. Oh they also use to allow customers to put cell bill on credit card, which helps customers earn points or earn airline miles, etc, but now the crooks at tmobile force all customers to pay from checking account, which means I actually lose money using them as my carrier. They get worse and worse, the longer they are in business!!!