T-MobileReviews of tmobile.com

Their representative sound like they are definitely NOT Americans. I have had great difficulty understanding them. I feel constantly pressured to buy something. I feel like I never get a straight answer. Every time I call it takes me forever to handle any concern or question. Note that my experience has been on multiple occasions over the past 2 months.

La peor experiencia de MAL SERVICIO QUE E TENIDO NO LO RECOMIENDO NI A MI PEOR ENEMIGO NO CAIGAS EN ENGAÑOS SI QUIERES SER ESTAFADO aquiere sus servicios 🥴🥴

what a scam, they hook you with a promo that they will not honor. I got the home internet service and was told that I qualified for a $200 gift card after 60 consecutive days of service. However at the time of applying for the gift card, I was told that I had to apply within 30 days, however, I was never informed of that window. So now they won't honor the promo they pitched in their initial call. Go with someone else who is honest.

The boneheads keep sending me a notification to put my new sim card in and sign up for my account with them! I've called and no one can fix it! It jams up my sim manager and I can't just delete the notification, I have to go in and force stop my sim manager get rid of it! Please get your chit together and stop sending these damn notifications!

6-digit pin if you don't have this nothing gets resolved. your name your address your social security last 4 digits will not work. A 6-digit pin and if you forgot it then you are are out of luck. The worst service and i am so glad i never had the service. They still want to collect money $100 after i opened an account and never used it. They are so money hungry they send out wasteful bills all the time.

Tmobile does not provide service in my home and needed it twice for 911. When I advised the company they took no action. The second time I had to switch carrier as having service is important to have in times in need. I have asked them to make it right by taking back phones that do not work and are useless due to their platform not working.

My mother lost her CC where auto pay was coming out. I made a conference call with my elderly mother trying to get them to mail her paper statement to her Address on record so that we can set up payments through her bank. Because she did not have a six digit pin and does not know how to get to text messages to retrieve a pin, they would not mail her a bill. We did not ask for any personal identifiable information. When my mother goes into a store they often times sell her things she does not need and I feel its elder abuse. My mother is unable to go to the store to get assistance at this time, and unfortunately I am unable to travel to her at this time. This is a poor client experience.

I never leave bad reviews but this one i feel is necessary. We’ve had xfinity for years but we’re paying so much so we decided to switch and have our phones and internet altogether in one bill for cheaper. We signed up with T-Mobile for 2 months and 1 week then I cancelled because the internet was so slow! I was told that I would only pay for the days I used service in that last month not the whole months payment then I check my bank account a couple weeks later and they took the full amount so I called and the guy I spoke with said yes you are correct you shouldn’t have been charged that I have refunded whole payment . Well, 11 days go by and no refund so I call and they said that there’s no refund being processed they have no notes or knowledge of who I spoke too and that there’s nothing they can do basically. I have never seen such all over the place phone reps in my life! Literally unreal that they can just lie like that basically just told me what I wanted to hear and got away with it! They should’ve refunded just for that! Train your employees better.. I would NEVER recommend you guys.