T-MobileReviews of tmobile.com

How is possible the tmobile have employees, when customers ask can we charge ours phone they saidt this is the last time i let them charge

Since switching to T-Mobile, I enrolled in Auto Pay to take advantage of the promotion associated with my chosen plan. Recently, I updated my debit card information in the T-Mobile app after receiving a new card. My payment due date is the 27th of each month, with Auto Pay scheduled to deduct on the 25th. However, I noticed that my payment had not been deducted as expected, so I called 611 last night. After waiting for over an hour and dialing 611 multiple times, I eventually used the app’s chat feature to request a callback. When the agent contacted me, I was informed that there was no Auto Pay arrangement on my account, despite having set it up when I first switched to T-Mobile. To avoid further stress, I asked the agent to set up Auto Pay again. My due date was the next day, the 27th. Today, I checked my account only to find a message stating that my payment was overdue, despite the agent having supposedly set up Auto Pay the previous night. Frustrated by the inability to speak directly with an agent through 611, I used the chat feature again and received another call. Once more, I was told that I didn’t have an Auto Pay arrangement, which was both infuriating and stressful. To resolve the issue quickly, I ended up paying manually and instructed them once again to set up Auto Pay. This has been an extremely frustrating experience, highlighting significant issues in your system and processes.

WE HAD TBOBILE FOR TWO YEARS, AND HONESTLY IT WAS TWO YEARS TO LONG.WE NEVER HAD THE SPEED ON OUR INTERNET WE WERE TOLD THEY WOULD PROVIDE IN OUR SERVICE, SO I FINALLY JUST WENT ANOTHER ROUTE AND CALLED ANOTHER COMPANY. I TOOK THE BOX T-MOBLE GAVE US WHEN WE SIGNED UP FOR INTERNET BACK TO THEM THE DAY THE OTHER COMPANY INSTALLED INTERNET IN MY HOUSE. I TOLD THEM THAT I COULD NO LONGER PAY THEM FOR SERVICES THEY WERE NOT PROVIDING, AND THAT I WOULD BE GIVING MY BUSINESS TO A COMPANY THAT COULD PROVIDE FASTER INTERNET SERVICE. I RETUNED THEIR BOX ,DISCONNECTING SERVICE, JUNE 2024. WELL TO MY SURPRIZE THE NEXT MONTH I WAS CHARGED FOR ANOTHER MONTH OF SERVICE,WHICH WAS ON AUTO PAY . I CALLED T-MOBILE AND ASKED WHY THEY TOOK MONEY FROM MY ACCOUNT WHEN I HAD CANCELLED MY SERVICE LAST MONTH RETURNED BOX AND ALL, THE LADY TOLD ME THAT I SHOULD HAVE CALLED THEM TO DISCONNECT MY SERVICE AND NO I WOULD NOT BE RECEIVING MY MONEY BACK THEY HAD TAKEN FROM MY ACCOUNT. EVEN SAID I OWED THEM 9 DOLLARS AND SOME CHANGE, BUT BY THEN I WAS LIVID ,WHY DID I NEED TO CALL ANYONE AND TELL THEM I WAS CANCELLING MY SERVICE, I WENT TO THE PLACE I PURCHASES THE SERVICE WITH FROM THE BEGINING, THE PLACE THAT GAVE ME THE BOX AND STARTED MY SERVICE. I SAID WELL T-MOBILE JUST SCREWED ME OUT OF 51.40 AND YOUR TRYING TO GET ME FOR ANOTHER 9 DOLLARS AND SHE LAUGHED AND SAID YES MA'AM, THEN SHE SAID I TELL YOU WHAT WE WILL JUST WAIVE THE BALANCE OF 9 WHATEVER IT WAS , AND I SAID OK GOOD BYE BECAUSE YOU CAN'T WIN WITH THESE CROOKS. BUYER BE WARE

This situation needs to be resolved, or I will be filing a small claims complaint or escalating this to the fullest to recover the money I rightfully paid for my locked phones. I strongly advise against choosing T-Mobile to anyone now because I was a loyal customer for years, spending thousands on phones, upgrading every year from the iPhone 4s to the iPhone 12. Unfortunately, we had to switch carriers due to poor service in our area. The real issue began after I closed my account. I kept three phones—a locked iPhone 6, a locked iPhone 12, and an unlocked iPhone 12—all of which I paid off in full. Despite this, T-Mobile is refusing to unlock the two locked phones. I've submitted three tickets and escalated the matter to a manager, but after two weeks, nothing has been done. Customer service claims they can’t locate me or my husband in their system, despite us providing old bill statements. When I paid off my account, I was told that all information would be lost, but this has left me unable to access my own property. This treatment is appalling, especially after the money I’ve spent with them. Even after paying off my phones and closing my account, i have not be able to access the phones I rightfully purchased.

All of a sudden internet speeds tanked from 200/40mbps to 10/0.05 mbps. After having the modem replaced, hours of waiting from customer support, and getting no answers to why this is happening the issue still persists. College courses are coming up and I cannot risk failing because of TMobile keeping us in the dark.

Used my TMobile iphone today on a densely populated street in a U.S. city called Chicago. A metropolitan area of 8,984,000. At 6:29 pm CDT, received the following text from TMobile customer service: "We hope that you are enjoying your plan benefits! Your usage has been roaming off our network, which violates our terms and conditions. If this line ( ) continues to roam extensively over the next month, your line will be canceled." Called TMobile customer service to ensure it wasn't spam. It wasn't. I was advised to get a Tmobile coverage map to avoid this heinous error in the future. Yes, I am to memorize the Tmobile coverage map at all times, street-by-street, in the center of the 3rd largest city in the USA. Assumed that, because TMobile has 77 stores in a city of this size,this carrier would have full coverage. Bad customer that I am, I was wrong. I learned that I need to memorize the TMobile coverage map in Chicago. And most everywhere that I use the phone. I have learned the hard way, after 18 months of timely payments totaling $1566, I learned what an awful customer I am. One more incident like this and TMobile will terminate my line. I only wish I could attach a copy of the above text from TMobile to share with the world. If TMobile wonders the identity of the evil customer who posted this review, then I suggest that they check texts they sent at 6:29 pm CDT on Monday, August 26, 2024. If I'm not the only one that received this message that they sent at this time, well, TMobile has way bigger problems than this evil customer.

These past two weeks I've experienced 1 decent and considerate transaction/ troubleshooting call with T-M's residential internet tech support service, and one very aggravating and un-productive session (50 minutes total) with a tech support rep who didn't seem to have any solid answers or direct experience with the poor connectivity and download/upload speeds in my neighborhood. On top of all that, when I visited a T-Mobile retail outlet, I was treated like a lowly temp while trying to return an internet hub which had already been authorized. The associate (Katie, at the Promenade location in Castle Rock, CO) basically waved us off and pointed towards the UPS delivery team which was then exiting the store...all of this AFTER she gave us the dry, standard "Hi, how can I help you?" non-greeting. I trotted through the parking lot, and handed off the box to an engaging UPS duo, and then thought "Why couldn't Kindly Katie have intercepted them right in the store?" Why aren't T-Mobil employees aware and 'plugged in'? Makes me eager to check out their competition.

T mobile is the absolute WORST SERVICE AND WORST PHONE CO. T MOBILE IS ADVERTIZING 5G UC (ULTRA CAPACITY) absolute lie 5G is a joke and a scam and to say ULTRA capacity is a scam and a fraud. We the people need to file a class action lawsuit for fraud and DECEPTION, there 5G and UC (ULTRA capacity) means Less and less. T mobile is a S HOLE company. We