T-MobileReviews of tmobile.com

TMOBILE is the worst company with the worst customer service. BEWARE!. They talk you into plans and steal your money. They switched me from 2 lines to 4 with the promise of new phones. They charged 140 to do this. The phones weren't delivered and returned to them. They then claimed the only way to get the phones was to process it again charging me another 140. They promised I would be refunded the original 140. I have been calling for a month now. No one will refund my money and to top it off they are charging me for 6 phone lines since they added another 2 lines the second time. They give you a BS statement saying a supervisor is reviewing it and will call back. They never do!! They lie and steal your money. Stay Clear from Tmobile!!!

This has got to be the worst phone company ever. I have been a customer with Sprint for 23 years and then they were bought out by TMobile, my service has been horrible every since. usually I have NO service or dropped calls, constantly in SOS mode. this is terrible and after a total of 25 ears I am taking my business elsewhere.!! DO NOT BELIEVE THEIR HYPE.. THEY SUCK!!!

I have use T-Mobil for over 15 years. I pay for 3 telephones currently my charges are $200 a month. Recently, I had a problem with my Galaxy Z flip3 5G. I called customer service and I found out that I have been paying for insurance $18 a month. I was concerned because the phone stop working during a trip. I was told by the technical person that because I have been paying for insurance the phone would be replaced at no cost. She asked me where I wanted to pick it up and we agreed in a location in Wellington Fl. I went there the day before yesterday and the telephone had been shipped to the store but it was not there yet. I went back today and Phillip at the store said that it could not be exchanged because my telephone was damaged and. The phone is approximately 6 years old. So instead of exchange it for the telephone that was already at the store, told me that I have to file an insurance claim and that it would be shipped to my house in West Palm Beach Fl. So, buyers beware. I paid over $1,000 during this period to be told my phone was not covered by T-Mobil and that I had to pay an additional $99 and it will be shipped to my house in West Palm Beach. If you have insurance on your telephone, cancel it immediately because it is not worth it. I had paid thousands of $$ to T-Mobil over 15 plus years and as soon as I get my new telephone I will be moving my services to Xfinity for $80 a month.

Scam company! I shut down my internet service because I was moving. A couple weeks later they charged my autopsy that was set up before. I called them and they stated they couldn’t access account because it was closed. Customer service was terrible and now I can’t get a refund for the false charge!!

Terrible customer service. Terrible cellular service. I even found out we had deprioritized cellular service once we hit a certain threshold. We bought a kids watch and it never worked - I spent close to 15 hours on customer service over 3 months and they won’t refund me for a watch we never used. I couldn’t be more over this company.

While the employees are great; the actual phone service is terrible!!!! Many dropped calls now matter where I am. I could be in my living room or my kitchen and my phone will literally go out saying SOS. It’s ridiculous. As much as we pay for the services. They are always trying to better the towers for almost 2 years so I’m told but they haven’t gotten any better in fact it is gotten worse.

Horrible company I went with my wife to get a 5g home internet box, I have a friend that lives in the same town as me as well as that has a home internet box and me myself I have had one. My wife wanted one so we decided to go when we got to the store in Lubbock located on 98th street the staff was incredibly rude stated that our area was geo locked and told my wife she had fuzz in her hair rather than answering basic questions so me and my wife decided to leave. As well as that if we were able to get the internet box we would have paid anywhere from 35 to 45$. Upon leaving the store we decided to call Verizon. Verizon 5g home internet was available in our area, not only that we paid absolutely nothing for the device, hardware, and service. The Verizon employee was extremely respectful and made us feel so much better than the employee at Tmobile made us feel. We ended up getting a 100$ gift card from Verizon as well. Overall I would never ever recommend t mobile home internet, Verizon is far superior and their employees are more respectful.

Complaint for Mis-selling by T-Mobile On August 3, I was exploring alternative mobile phone carriers to switch from AT&T and found a promotion on T-Mobile’s website for cheaper monthly line charges. I have four mobile phone lines in total. I initiated a chat through their “Order Now” chat box with a customer service representative. I informed him that I was interested in switching but my devices were locked with AT&T, with about 1.5 years left to pay off. He put me on hold and returned with a deal called “Keep and Switch.” I mentioned that I was familiar with the deal but unsure of my eligibility. He asked for and I provided all my phone numbers and phone models. The customer representative then went off to check my eligibility and returned, congratulating me that I was eligible for the switch. I emphasized the importance of this switch for me, and he assured me of my eligibility. We proceeded to process and complete the order with T-Mobile. On August 4, I paid $2,374.62 to AT&T to unlock my phones and ported my numbers to T-Mobile. On August 7, I ported my lines over to T-Mobile and, following their instructions, waited a few days to submit my rebates to claim back the $2,374.62 from T-Mobile via the link they provided: switch2t-mobile.com. I applied and was rejected on the basis that I had already used this promotion less than two years ago, making me ineligible. I called T-Mobile and spoke to April, who apologized, stating that the two-year rule was not clear on their website and that she had informed their team to ensure future customers are better informed. I told April that while this was the right thing to do, I am now $2,374.62 worse off and was enticed by T-Mobile sales to switch under false pretenses. I also gave them the opportunity to check my eligibility, and the T-Mobile sales representative confirmed it after checking my phone numbers. April said there was nothing they could do for me as their systems would not allow them to override the decision. I explained that this was not my issue as they had mis-sold the service, and I could no longer revert back to AT&T to get my money back. I called again and was connected with Diana, Care Manager at the Birmingham, Alabama office. She explained that the two-year rule is on their website. I informed her that April had told me it was not there before. We looked at the website together, and it took a long time for both of us to find where the two-year rule was stated. I reiterated that I was not informed of this rule and had given the sales representative the opportunity to check my eligibility, which he confirmed. I was not provided with the terms and conditions of the promotion nor pointed to these conditions that would have triggered me to question my eligibility. April on the first call even confirmed that the information was not on the website and said she would inform the web team to update the website to make this more explicit. Essentially, I was mis-sold and am now out of pocket for over $2,374.62. Upon further research, I found that I am not the only one who has fallen for T-Mobile’s promotion problems; others have experienced similar issues. T-Mobile is aggressive in switching customers without making the eligibility conditions clear. The sales representative confirmed my eligibility and mis-sold me the promotion. He had my name, address, and phone numbers and could have checked it properly but did not. If you google T Mobile scams on keep and switch you will also find several others experiencing same problem - wished I had done that and not assume a large telco like T Mobile would be this unscrupulous