T-MobileReviews of tmobile.com

Overpriced. Lied when I returned phone for refund. Trying to charge me for new phone I returned and 2 months of service I never had because phone was in their possession. Thieves.

Has anyone else had the terrible experience with Tmobile and their new T-Life app for SyncUPKids? I purchased an expensive phone, almost $300, for a watch that I can track my granddaughter"s location. Now I am unable to access the app because my phone doesn't support it. Now I am EXPECTED by Tmobile to purchase an "upgraded" phone. Nothing wrong with my phone and I do not want to purchase another phone. Have been with Tmobile for over 24 years and they do not care that I told them that I am transferring carriers. I wonder what genius decided to go with this app. They should be terminated immediately. It is truly unbelievable. And you are correct, Customer Service is TERRIBLE, they talk over you and raise their voice. Raises my blood pressure.

In November I called Tmobile about my bill which all of a sudden increased by $30. They were able to lower it back to what it was but said they would call back Dec 14, 2024 to finish the changes. They did but to the wrong line. We eventually were able to connect but she said she was unable to do what she said she would do. I was transferred to a man who gave me fees that ranged from $165 to 100. He should know what the cost for the Magenta plan is. There should not be variability. I asked to be transferred to a supervisor and she did the same thing. I switched carriers. Now Tmobile is refusing to cancel my service. I was on hold 45 minutes yesterday and just now 20 minutes. This is insane. Horrible company.

I went into T-Mobile to get the free IPhone 16 advertised by them. I was advised by the sales rep that I could get it but would have to go to the Go5G 55 Plus Plan to get it. Was adamantly advised that it would not cost any more a month then the 55+ plan I already had. I wanted to upgrade to the iPhone Pro plus I was told by the sales rep to do. This would cost me an extra $14 a month. Three times I ask him to repeat it that all I was gonna be charged is $14 more a month and he said absolutely yes. When I got my first bill, my charge went up by $60. I contacted Customer Service who advised me that the additional $60 was correct and legal so I was actually stuck with that amount. My advice to anyone doing business with TMobile is to record the transaction manually so that you have proof when the sales reps decide to lie to you.

This Review is Specifically for an Employee at T-Mobile. Shahzeb Sheikh. His title is Business Account Expert but should be SCAM EXPERT! Shahzeb called me to advise me that my business account had been assigned to him and he offered me TWO IPhone 16 Pro trading in Two IPhone 12 Pro for the cost of $20.00 more per month on the 4 lines we have with T-Mobile. When I received my bill the cost for the two phones were over $80 per month plus he added to additional phone lines which I did not agree to and was never discussed. I tried getting help from TMobile corporate and was told an Escalation Team Member would call me within 48 hours. This never happened. I even set up a conference call with Rep which he failed to show up for. Finally I went to a corporate store and had a local rep undo everything that had been done to my account without my permission. Buyer beware TMobile employs Scam artists and once they get you it is very difficult to undo what they do to your account.

Hrvatski Telekom d.d. Radnička cesta 21, 10 000 Zagreb, Croatia.

RUN AWAY FROM THEM BEFORE THEY GRAB YOUR CREDIT CARD. WHAT THEY SAY AND WHAT THEY DO IS LIGHT YEARS APART AND THEY WILL CHARGE YOU FOR SERVICES YOU NEVER RECEIVE AND THEN REFUSE TO REFUND YOU STOLEN FUNDS

I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It tooke me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.