T-MobileReviews of tmobile.com

They failed to deliver the phones and internet device to my address, had me pay the full tax amount for all devices for a second delivery until the first returned to their distribution headquarters. Upon reciving the devices I noticed the internet and cellualar was not available at my location, called the technical services and listened to the service representative audibly LAUGH when I told her my address. She said there are no towers within range and I should have never been sold the account.  They attempted twice to send a cellular extender to my address, both times the address they sent was incorrect. Now weeks out from the return date they would not take back the devices saying it was out of the return window. Finally a representative sent a return for the phones I had ordered. I sent them back, T mobile never confirmed the returns and is still attempting to charge me for the account and devices in full. I will be filing with the FCC shortly to resolve these issues, but really wish I had known what a disconnect there was between the departments for service delivery. I am ashamed to have fallen for T mobiles sales team trying to get a sale on a small business owner KNOWING the address was not servicable. Even checking their 5 G service address on their live webpage shows it is not supported

Refused to give me my $56.00 that's owed to me. Will befiling a lawsuit. Corporate has no direct number. Customer service gave me the runaround for a week now.

Service was okay. Cancelling was a pain. Received multiple past due notices for equipment that was returned.

T-Mobile is ripping off customers. On August 03, 2024 at 3:04PM, I retuned a device to T-Mobile using the UPS return label received from them(Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). Even though I have all the records that the device have been returned, T-Mobile, have decided that I should pay for the device. I am very frustrated by their resolution. I shouldn't have trusted them, I feel betrayed and rip-off by T-Mobile. People should avoid buying devices from them at all cost. T-MOBILE IS A SCAM AT THIS POINT.

I have been a customer for many years unfortunately they do not provide existing customers with any deals when it comes to phones. If you can look past that, the customer service has got to be the worst if you’re lucky enough to get through to someone that speaks English, they disconnect you put you on hold you explain the same thing to 3 different people. Assured the problem will be taken care of only to have to turn around and call them again the next week with exactly the same issues.

If I could rate company a zero, I would. Wait times are over an hour if you need any customer service. When we first went to T-mobile they were charging us monthly for phones that were sent into them. Supervisors here are a joke. I tried for 4 months to have it rectified and I could get no resolution until I emailed the CEO. Next experience was no better for a phone under warranty. 3 hours on the phone one day in addition to the hour and half call prior to this one. Two supervisors who refused to give us their name who cold transferred us to assurance only to be sent back to T-mobile. No resolution still as of now. No matter how good the deal you will pay for it regardless in fees and your time.

They use deceptive practices. When I spoke on the phone, they sent me the chip and it arrived 6 days later, but they were already billing me from the day I called for the service. I was upset and called to cancel the service and they were still charging me. Finally, we reached an agreement to pay them $80 without having used the service, much less the chip, not even for a day. I'm going to give them 80 dollars for nothing! They are licensed bandits, be careful. T-mobile if u want my account it is 201743200 you can ckeck im not lie Utilizan prácticas engañosas. Cuando hablé por teléfono me enviaron el chip y me llegó 6 días después, pero ya me estaban facturando desde el día que llamé para solicitar el servicio. Me molesté y llamé para cancelar el servicio y me seguían cobrando. Finalmente llegamos a un acuerdo de pagarles 80 dólares sin haber usado el servicio, mucho menos el chip, ni un día. ¡Les voy a dar 80 dólares por nada! Son bandidos con licencia, tengan cuidado. T-mobile si quieren mi cuenta es 201743200 pueden checarla no miento.

Terrible compañía pero PEOR customer service NO LO RECOMIENDO, llevo más de 10 años con esa compañía y cada año a ido empeorando