T-MobileReviews of tmobile.com

I have had my so called phone for about 3 months. I have had iPhone for more than 20 years and never have I had the problems I have with this one. GPS doesn't work. If I get away from wi-, fi it will not change to data as all my other iPhone have. When I call to complain they lie to me, send me in circles, keep me on the line for over 2 hours and achieve NOTHING. I was lied to when I purchased the phone and service and have been lied to every since. If you are thinking of going with t-mobile run fast

I have had service with T-Mobile for a year and it has been a nightmare they say they have great customer service but no , they don’t listen you are only a number they have hidden fees that they charge you and to be real they are a rip off they tell you your phone only going to work off WiFi so why do I have to pay you to use my home WiFi to use my phone ? Then if they cut your service you may pay up to 70 to 80 bucks to get your phone service back up and that’s just reconnect fees and then disconnecting your service they even charge a return fee from your debit card if you default on a payment arrangement I was telling the young lady my issue and she wasn’t listening so when I told her she wasn’t listening she goes on and say well you over talking me I’m like no I just had a entire conversation and you heard none of it ( I think she had me on mute ) she like I’m getting my lead I was like no I’m finding a better provider and they only time you can speak to anyone of your bill is in good standing if not they send you out of the country and the reps there are very rude

The worst experience ever! We switched to them to save money and are paying double! On top of that, we were supposed to get a $200 prepaid Visa gift card for getting the TV box. Nope, we didn't get it! We have constant problems with the wireless internet. Watching TV is constantly interrupted. We were promised free phones for switching, Nope! The monthly payment constantly changes and you can't trust doing automatic payments because they take it before they say it's due without warning. We have paid more in the past 5 months to them than we did in a year of our previous carrier! Do not switch to this company. Absolutely the worst experience ever! Complete nightmare!

Most incompetent company and dishonest company I have ever dealt with in my entire 65 year life. Ripped me off financially, and still have not refunded or rectified a single problem they promised to fix immediately. Do NOT get involved with them. Only time in my life I have gone to the trouble of doing something like this.

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2, 2024 at T Mobile a Store with receipt. Contract was paid til June 20, 2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11, 2024 and then to Ginger on Oct 14, 2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!!. WORST service!!! Do yourself a favor- Stay Away !!

T-Mobile was one of the best providers back in times. Last 2 years with T-Mobile were disappointing, but I kept my account with a hope that they will hear us - customers and improve. Instead, it was going worse and worse. The customers service makes us wait on waiting lines for 40 or more minutes, ones it was 1hour and 14min until I heard anyone on their side; not to mention the number of multiple transfers and hang ups on me... This tells me that the stuff is NOT qualified to do their jobs. In addition, the customer service "experts" are rude - not listening, interrupting, raising voices.... The entire T-Mobile became irrespective and greedy. They discontinued my plan despite of "T-Mobile promise that it "will never be changed" - the 55+unlimited plan. "No hidden fees is the T-Mobile promise" - sounds familiar? Now, you may be surprised... They keep braking one promise after another, pushing prices and looking what else they can get away with; basically lying to us again and again. What a DISGRACE!!! Overall, T-Mobile is rapidly declining on ALL points and dropped down way below of my tolerance level. Shame on you, T-Mobile, shame on you!

If you want to lose money, then this is your company. They never sent me my equipment. A box of accessories arrived, and I refused the shipment. I've made many calls to cancel the account and get my money back. Insult to injury they billed me for a month of service a few days ago. When I called, they said my auto pay was still going. I never had service, cancelled and yet they couldn't turn off the autopay. Every person tells me a different story when I call the Customer Care number. Such a scam operation. You don't receive a confirmation number when you cancel or a reference number when you call in--and they won't email you. I just want my money back.

In 2025 how can a company such as T mobile exist ? In my opinion these are a bunch of high school drop outs that can't manage their way out of a paper bag. Don't even think of dealing with this garbage.