T-MobileReviews of tmobile.com

I bought a phone, paid in full, at a t-mobile store in st louis missouri. I received a device with a t-mobile prepaid card, with a promise that after 150 dollars in payments they would be able to remove the carrier lock from my phone. After two very long calls with customer services and fake promises to remove the carrier lock, the issue is still unresolved. I would never recommend t-mobile to anybody.

A company that does not have an option to post a review for their services - that tells you everything. They do not care. I have 3 lines with them plus ordered internet. When I ordered the internet they said they would give me a discount - they did - for only one month, then the next month they increased the price for all the lines, so the bill increased more than it was originally stated. Condescending and rude.

I signed up at a T-Mobile store for wireless service but canceled 4 days later when the Bill arrived for $15 dollars higher than I had been quoted. Fortunately, I kept records and went to store to have it cancelled. 45 Days later I got a delinquent letter with a $39 late fee. Another trip to T Mobile store to cancel. Now I am getting a Bill with $13 CREDIT but T-Mobilewill bill me but not mail a check to my Billing address. In my opinion T_Mobile uses unfair practices to get your money and then try's its best to not return it. Their customer service is the worst I've ever encountered, unless you have address phone number pin number c=account number for a closed account you are out of luck. BE Aware

EXPERIENCIA HORRIBLE!!! Su nombre José, en la Colonial / Avalon, Orlando Fl. Fuimos miércoles en la tarde y nos trató fatal, poco profesional. Regresamos jueves en la mañana, (por instrucciones de la compañía de seguros del teléfono), la tienda estaba vacía y el trato fue peor. Estaba súper molesto cuando nos vió. Si el dueño de la tienda lo estuviera viendo por cámara, lo sacaría de una. Ningún dueño de negocio quiere un empleado así. Demasiado hostil, mediocre, nada de amabilidad, cero empatía, no escucha. Para finalizar sus palabras fueron: “tienen que mentir sobre el problema del teléfono para que el seguro les provea un nuevo teléfono”. La verdad, es un empleado para estar pendiente y cerca de él. Esta persona no está apta para trabajar con clientes. Deben tomar acción, si no sabe trabajar con público, deben ubicarlo en otro lugar donde no interactúe con nadie.

Ive been with Tmobile for over 13 years. I was with a plan they said WILL NOT GO UP and it didnt for for 11 years. THEN I WAS TRICKED to go to a third line plan ( that i dont even use ) because it was a little cheaper and had 5g. They ( a few Tmobile Customer Service workers ) told me it was a promise plan that will never go up EVER, so i traded to this plan. Ive had to talk to call 3 times since ive had the plan ( a year ) because they keep raising it more. Theyre telling me its a promise plan that doesnt mean they dont raise the price and that I should have read that in the contract. I SIGNED ON BY PHONE! Tmobile are nothing but liars and thieves and they lied me into signing over to something they can charge me more money with. OH and I told the manager about this and he said they for some reason dont see this in notes, so I said listen to then recordings of the other 3 times I called and he said he they cant find those recordings. They would be found if I did something wrong, but not them... Manager just told me they want to be as high in price as the other competition????? Price promise is nothing but a lie. How can a business get by with calling something a price PROMISE but doesnt mean its the price they PROMISE to stay the same. Tmobile and the PROMISE PLAN just promises to stab you in the back! youve been warned......

My family and I switched over to Verizon from T-Mobile on November 10th and we were still being from T-Mobile for a couple of devices that they did not cancel. I just received a bill on March 12th and nothing until now. That showed that they were still charging us for these lines. There had not been any activity on those two lines for a year and a half but still charging us. I just don't understand why we were still being charged if we switched over to Verizon and it was very evident that we switched over. They refuse to help with that part of the bill and I told them we would never come back to T-Mobile. They had the worst service and the worst customer service that I have seen.

I would give T-mobile 0 stars but there is no option I stayed with T-mobile for the price , not for the service at least based on the service I had in my area it was very inconsistent I always had to upgrade to a new phone so the extra bands would help the signal. Their tech support told me usually upgrading more often would help. Since I was in a grandfathered plan, I couldn't get a good upgrade offer unless I changed my plan to almost double the price. So I kept calling every 2 -3 weeks. T-mobiles customer service kept telling me to call back because the deals always keep changing and there might be a good upgrade deal. So ........ What did T-Mobile do? They sent me a letter about a month ago telling me My name was removed from an authorized call in person. They said they sent me some certified letter about 3-4 years ago saying the same thing. which either they are lying or never delivered. They won't show me proof. Now my office manager called to port out a few lines, so they sent us a letter saying they are cancelling the service and blacklisted us, They didn't even wait 4 more days till the cut date. I recommend staying away from using T-Mobile not only that ATT and Verizon are American companies, T-Mobiles parent is Deutsche Telekom a German company. Buy American, give business to American companies. I am looking for a lawyer to take them on for me and also looking to now do a class action suit for a possible trade-in policy fraud.

I've had Tmobile phone service for more than a decade but in September I signed up for their internet service with the offer of a $200 gift card. Apparently the offer was fake because they claimed that I did not sign up in the offer timeframe, even though the rep on the phone verified it was a current offer and I would receive it. It was when I didn't receive it that I began getting the runaround from different reps. I am very disappointed by that bait and switch by a company I always held in high esteem before. Also, the internet was highly restricted and weak. For example, my TV didn't work with their service and my laptop kept having to be refreshed. And also for some reason, some Youtube videos and comments were restricted at my home, and I know this was internet specific because they weren't restricted outside of my house. I definitely recommend not wasting your money on Tmobile's internet service!