T-MobileReviews of tmobile.com

I do realize this will fall on deaf ears, take the Internet App out of that klugy, ad filled, T-Llife App. The T-mobile Internet App was separate from the bloated, klugy T-Life App and that worked and worked well. It was a small App that downloaded even with <1 gbps and you could restart your Gateway without signing in. I have to restart my Gateway 2-3 times a day because the signal from the tower goes away. So if I can't get to the remote restart (like something from the 20th Century) I have to leave the office, go down the stairs, into the family room and unplug the Gateway. Fire the idiot who made that decision.

I am a 73 year old senior citizen. I live on a fixed income. My ATM card got hacked so I had to get a new card. A few days later I wound up in the hospital after and a almost died. I am in the hospital as I'm writing this. I have been with T-mobile for over 5 years and never missed a payment. I needed a few extra days after the normal billing cycle. They agreed but are now violating that agreement and sending me texts threatening collection agencies over $50. They're threatening a senior that almost died and putting massive pressure on an old man in trouble. A truly awful corporation that has zero concern for people and are real bloodsuckers!

They straight up lie. Promise no price hikes, and then they hike the price... wow.

THE NETWORK SATELLITES HAVE BEEN DOWN FOR SEVERAL DAYS! I live in Marietta Georgia, I've not been able to use my phone, receive calls or make outgoing calls for three whole days. Every time I try to make a call It gives me an error message that I am not connected to any network. Wireless calling did not work nothing work! I called customer service several times over the past 3 days The only thing they've done was have me reset my phone several times. They now have connected me to an ESIM which still doesn't work and calls are still being dropped several times, so much so that the representative asked me if I was ending the call on purpose! Which just angered me and added insult to injury. Do not use T-MOBILE! I called again today because it continues to drop several calls to get my bill adjusted. They only wanted to offer me an 8 to $15 supplement off of my bill which is $105 monthly!As if!! The customer service representative told me that they would only adjust for 3 days and would go back to $8 because there's already a current ticket on my issue. I asked what does that have to do with them Going from $15 back down to $8. He could not answer the question. I then asked to escalate the call to speak with a manager, the representative said they were the manager. It sounded like they were out of the Philippines. Regardless, I am leaving this provider and I will NEVER return!

From the time I signed on with T Mobile, I had nothing but problems. When I finally Left them the overcharged me by $39.21. After spending over 45 minutes on the phone I was told I have to go to a T Mobil store to try and straighten it out. This company excels at taking your money , but suck at giving any credits back. Biggest scam artist going with their programs also!

I was nearly 12 years with Sprint when they were bought out by T mobile. Immediate change happened as they told me I needed to pay money for a new phone even though they gained access to sprint towers I still needed to upgrade my phone. I told them no. They sent me a free phone but it was a low grade phone with 5g compatibility so once it came time to replace the phone (as most phones don't last more than 2 years) I wasn't able to replace it as they had no phone at it's level thus they tried to force me to pay for an upgrade at that point instead! 2 weeks ago I get a text saying "after a decade we are increasing some of our older plans so expect a 5 dollar charge per line to your current plan". I didn't call immediately. I didn't have to. Plenty of others called and complained. To apologize they then offered this "temporary promotion deal" where you get a FREE line of service. I don't need a free line. I just want to pay what I had been paying. So by me not taking advantage of their free line I am technically saving the company around 50 dollars a month! I'm not even asking for a 50 dollars credit per month I just want the 10 so I don't pay the extra 5 dollars that they randomly tacked onto our plans that were supposedly locked in. Horrible customer service as they said it was nothing they could do about it.

price increase with locked policy. 48% increase in profit from 2023. 16

I've been a T Mobile customer since December 2019 and I was a loyal customer. Not anymore. Since May 2024 my experiences with T Mobile have been a series of poor to very poor experience. I've lost trust in T Mobile and candidly each experience reinforces consistent reasons NOT to trust T Mobile. My one wish is that I could inform others so they can avoid the pain T Mobile has put my wife and I through. If I could rate T Mobile lower than a one (1) star I would.