T-MobileReviews of tmobile.com

It's the worst company. The service is catastrophic. They create fictitious amounts every month! They're not trustworthy. They should be sanctioned and removed from the market.

I visited their store in Boca Raton Florida 833 S Federal Hwy and despite having 3 sales reps on the floor there was no interest in helping me since no sale was imminent and i had stopped by for service. This is what t-mobile does with their new clients, no more tmobile.

Pesimo servicio te hacen cobros extras cuando ya terminaste de pagar y ellos nunca tienen la culpa la peor comoanis celular

If I could give zero stars I would. This company has been nothing but crap for the last years I have been with them. They save they give you discounts but then they start taking the money from somewhere else. Within the year they will have collected what they say they ‘discounted’ every month a new charge. An increase somewhere. And don’t get me started on their customer service. Where did you find them all - India??!? I might as well be talking to a wall. At least the wall would be more competent. How is T Mobile not already shut down. I don’t think I’ve seen one positive review. The headache and whole day of no service to transfer my service over. You allow a child to change over services, yet won’t allow THE ADULT WHO OWNS THE ACCOUNT BECAUSE I DONT KNOW A PIN I SET UP 10 YEARS AGO. BUT YOU LET MY TEENAGE CHILD COMPLETELY FK UP THE ACCOUNT AND COMPLETELY DELETE MY NUMBER FROM EXISTENCE. YES THIS COMPANY IS LEGIT THAT INCOMPETENT!!! Terrible company. Terrible service. Don’t waste your time. Or money. Use ANY OTHER provider.

I purchased an international plan but my app connected to the wrong phone number. I called immediately but Agent says it’s my fault so she isn’t allowed to change it per T-Mobile policy. I have to purchase a new one and lose the $50 I spent in error. Instead I will not purchase and switch carriers once I return to States as I am no longer under contract. She says that was fine and hung up on me!

The new S25 is a nightmare. The AI costs money to use, the charge starts at the end of 2025. They advertise like it is included with the purchase of the phone, but that's a lie. T mobile owns cell companies that are only $15 mo. And the want to charge $19.99 for AI service. As a 20 plus year customer, I am switching from these liars!!

I bought 2 devices in full 2 years ago for my wife and I. The trade-in devices were credited at ~$500 each. Turns out they only applied a ~$400 credit each to the account, also split up over 24 months. Somehow that missing CREDIT was divided between the 24 months AS A BILL. So not only did T-mobile de-value the trade in, the difference was charged to me, effectively making the trade-in value of the devices $300 each, which is a steep difference from what the promotion would claim. Not only that, but when I switched carriers, this week, I was charged AGAIN. Another $198 to pay off the already paid off devices, so they could unlock the sim to port to the new carrier. It is absolutely insane how they get away with this. Absolutely scummy.

Okay here's what went wrong with T-Mobile recently here in Atlanta Georgia ever as I am a metro member I tried to switch to the T-Mobile because they had such a great promotion going on however the phones that they was given wasn't compatible with what I needed and I went to a T-Mobile store and they helped me return the phone A year later I'm still trying to get them to take the charges off the phone that was returned I have voicemail from T-Mobile saying they received the phone they have notes and the system saying that they received the phone and I'm still having a problem them trying to charge me for a phone that was returned even though all the evidence is there that the phone was returned this is very frustrating when I'm trying to keep my credit at a at a premium without having stuff on now that is my fault when I done everything right sometimes it doesn't work out when stuff don't work for you and then this situation it didn't work for T-Mobile to have me as a customer and doing the right thing is still painful frustrating for them to keep going on and on with the evidence that they have proven that they have to follow and still trying to charge me so please people be careful with them and I'm still waiting to this day to hear from them about these charges being taken off my account