T-MobileReviews of tmobile.com

This is a follow up to the review written about not receiving my account # when my phone was stolen. I'm just now, 3 days later finding out that there wasn't even an effort to emailing my account # to me, and that there is no way to do so. So they wasted the time of a paying customer to avoid the work. Since T-Mobile does not regard their paying customers when an emergency arises, or even worse, penalizes their paying customers that have a situation, There is no need for them as a phone service provider(Or anything.). I am going to make sure any and every person I encounter knows how T-Mobile operates.

Upload speeds -- all speeds -- were NOT what they said. AND NO PRORATED REFUND FOR ONLY HAVING THEM FOR 20 days!!!!!!

I was a Sprint customer when they merged with T-Mobile. At the time I switched to the T-Mobile magenta 55 plan, which was guaranteed to stay the same price for life, let me repeat that, for life. Today, they raised my monthly service charge $20. T-Mobile's coverage was good but not great and in light of their going back on their word, I'll be switching to another carrier.

Buyer beware. We were promised a promotion and trade-in credit for two iPhones by a T-Mobile representative, only to find out months later that the credits were denied. When we contacted T-Mobile customer service, they refused to honor the offer or provide any real help. Their communication was dismissive, and it was clear they had no intention of standing behind what was promised. We were left paying full price for devices we were misled into upgrading. This experience was not just disappointing—it was deceptive. I suggest shopping around.

I have been a customer with T- Mobile for years, who assumed my service contract for mobile service from Sprint who I had been with for over 5 years. When my service was transferred, I was assured and guaranteed the voice and data plan rate I currently would remain the same for life and not change unless I altered the plan. This plan was considered a "grandfathered" plan with the rate set for life. This was explained by both Sprint customer service reps and also T-mobile customer service reps whom I had spoken with during my time utilizing their service who were able to locate and verify this information when I contacted them. This rate was $29.99 w/ tax which came to $34.11 monthly. I have had this rate for numerous years.This month, T-mobile initiated a rate change to my plan categorized as a "one time rate change" for my designated group of rate plan customers of an increase of $5 per month. The rep Paul was not willing to do anything to change my rate back.Paul stated they (T-mobile is allowed to do this because there is no legally binding contract in writing;) though there is and was a verbal contract which stated that this rate and plan was for LIFE. Paul had a supervisor call me back and confirmed my rate plan was locked in, but was unable to alter it back to the original rate. Of mention is the supervisor Chase insinuated I was "confused" about what my rate plan actually was and further stated he could not locate anywhere in my account information regarding a "grandfathered plan, set rate, etc) all convenient information when the business is dishonoring the prior contract of rate I was informed and conducting rate increases on customers who were previously able to verify this info with the very same customer service reps they work with.

I would give it zero stars if I could. I purchase a phone in October 2024 using my debit card. The card was compromised so I went to the local office and gave them my bank information. They took out November payment that way but seemed to loose my information befor December was due. So they called me and i refused to give the information over the phone. I canceled the service and notified coorporate offices of such. Now 1.5 years later they sent me a statement wanting over $400. I laugh at them they are to stupid to figure out bank information therefore they don't need my business

I hate tmobile because of them i lost my job ive been going back and forth with them just for past due balance os 179 dollars that i stated i was going to pay on friday but they did not wanted to help as well blaming for things that in no moment i did in the account customer service are useless supervisors arw useless and to be honest with i hate them

They are absolutely diabolical. Their prepaid program using e-sim is a complete scam. E-sim isn't working. Can't believe I thought I could get a new number with them.