T-MobileReviews of tmobile.com

Don’t ever trust a T-Mobile sales rep. I talked to Cori back in Feb I only wanted to get 1 new phone bc mine wasn’t holding a charge. She talked me into getting 3 new iPhone 16 pros she said for “Free” but had to get new #’s I said 2 phones can b new # but mine is my business oh I can’t change my #. She said no problem she would work it out.Well what she did was add an extra ph 4 line when I only needed 3 and charged me for All 4 ph’s also she told me my bill would b $126 but n fact it went up to $202 Cori I hope you see this shame on you I hope you get charged unnecessarily for items you didn’t purchase. Karma is coming after you!

I was previously with T-Mobile for about 5 years, and they would not provide me a better plan. They did not care to keep a long-time customer. I went to AT&T and the salespersons gave me bogus info, therefore 3 months later I contacted T-Mobile to come back. The salesperson gave me a good deal to come back, which I had to leave to get that deal. I have my porting # and all and have spent the last 4 hours trying to get no customer service to port my #'s in. They kept saying that they could not because I do not have the pin#, that possibly the salesperson set up that I do not have. stated the pin Department needed to contact me to verify my identity before they can port my #'s in. No one ever called me back. Each time I call they keep telling me that they put an emergency request into that department. Never a call back. I guess I will try for another 4 hours tomorrow. I am remembering the bad service that I once had before with them. As long as you don't need Customer service, it is okay, but whenever customer service is needed, forget it! You don't even know what country you are dealing with, and they are reading from a script. If what you need is not in the script they are completely lost.

They were running an upgrade to the new iPhone back in December, and the manager told me I was eligible. I exchanged my iPhone 12 pro for the 16 pro, and it was supposed to be an even exchange. When I got my bill ,they were charging me $40 for the new phone a month. They would do nothing about it, although I was told they fired the manager who did the upgrade for me for doing things like this. They told me the only way that I could get the phone for free was to upgrade to a different plan, which is $40 more, so I'm still paying for the phone, just in a different way. The new plan has free Netflix and Apple TV. I do not need those. I would never recommend T-Mobile to anyone. As I am looking at their reviews, it seems like a lot of people have had similar problems with them.

I signed up 4 months ago. They had promotions for free blink Cameras from Amazon that agent Failed mention since I don’t fill form then I’m not eligible. Also not eligible For credit for never hooking up my Internet. Nothing but problems w these guys haven’t even started Internet service. Hopefully things get better in the future once it Hooked up, but overall so far these guys suck. If you can find a different carrier for those similar price, I would do it

I’ve been with them 10 years. They give you no discount for being a loyal customer. Their purported 5G they try to sell you on is slower than the 4G they used to have. And all the places I go in my day, which is the same every day, my cell service is weaker than it was in the past. Their towers are always going down or not being able to handle the load of customers they have on the network so your 5G is more like 2G in some areas. In fact, it’s a welcome respite when I go overseas because then I know I’m guaranteed, even in a Third World country to have two to three G service which is sometimes better than when I get here with them.

It is so bad that they have almost $1,000 of mine and there is no way to get it back, a Tmobile agent approached my business and tried to sell me equipment and internet for my business, lying to me because they do not have the capacity to cover business needs, I have not received any equipment, the package was sent by UPS and by instructions from customer services they told me to return it to the same person who brought it, so I did, they charged my card first $86 dollars and then I received a bill and they charged my card for $794. Right now I will have to seek legal advice to get my money back. I have gone to the store 4 times and have spoken with customer service several times and they only give promises that they will refund the money, I have been 5 weeks and nothing, TMOBILE is a big scam, I recommend not doing any type of business with this company.

If you need simple help or have a small issue, customer service is hard to deal with. Save yourself some headaches.

On my first call, I was instructed to visit a store to pick up the phone I had requested. That trip turned out to be a complete waste of time—the store didn’t have the phone and provided me with entirely different information than your phone representative. To make matters worse, the store employees were rude and unprofessional, which only added to my frustration. I’ve been a loyal customer for over 20 years, and this experience has made me question that loyalty. Today, I was told that since I couldn’t get the phone in-store, I would be sent a replacement phone free of charge. However, after choosing a different model because the original one was out of stock (with no clear timeline for restocking), I received an email indicating I’d be charged $7.00 per month for the device. While $7 a month may not seem like much, it’s the principle that matters. I was told one thing and then presented with something completely different—again. This pattern of misinformation and lack of follow-through has happened repeatedly, and it’s unacceptable. At this point, I’ve lost trust in your company. I hope you will take this feedback seriously and make an effort to resolve this matter properly