T-MobileReviews of tmobile.com

T mobile has the most backwards and frustrating app, traveling plans, business plans and don’t get started on customer service. Basically I never should’ve touched this company with a 10 foot pole.

Absolute garbage company; gave me a watch plan for 10$ per month but charged $20; went to collections; had to go to store to even pay the bill; Avoid avoid avoid.

T-Mobile is terrible it just compilated jut to get good customer service at the store and it's complicated as an existing member and veteran just to get a new phone when my phone went out the web site garbage as well.

DON'T DO IT! I went to a local T-Mobile store to get a free two week trial. I was concerned about whether the coverage was adequate for the areas that I travel. The clerk signed me up, assigned me a temporary number, etc., and I went on my trip. Two or three days into my trip I received an invoice from T-Mobile saying that my first months charge for my BUSINESS ACCOUNT that I had just opened was $96. I realized it had to be a mistake so I went back to the store to get it corrected. None of the clerks on duty knew how to correct it so I was told to return two days later when the manager would be on duty. I did. The manager was not on duty but a very capable and concerned clerk began the process of correcting this mistake. It required her to contact someone in their internal service department. I stood in the store for 42 minutes listening to her argue with the idiot on the other end of the line. She explained repeatedly that a mistake had been made that I had signed up only for a two week trial and I was requesting the trial to be ended within the two week period. She even referred him to the ON LINE explanation of the free trial program. He refused to make the correction so she asked to speak to his supervisor. He repeatedly refused to let her speak to HIS supervisor! The argument was loud enough that it was distracting other customers in the store. Finally, the girl trying to help me became frustrated and decided to call her store manager for assistance. Her store manager was not on duty that day and after a few minutes of discussion I was told that the store manager said she would handle the matter and the charge would be dropped at the end of the billing. I was OK with that --or so I thought. HOWEVER, in spite of the confusion I had decided to switch for Verizon to T-Mobile and bring three lines with me. No longer trusting the store level people, after I got home I called T-Mobile customer service and spoke to a representative. I outlined the situation to her and was again informed that it could not be fixed immediately that I would have to wait until the end of the 30 day billing. Which I had incorrectly been charged for and then it would drop off automatically. The next day I decided to go ahead and place an order for three lines and three iPhone 16. I spoke to a very capable man in the sales department and everything was going well. He and I decided on the program that I would sign up for. In the process he discovered that I still have an active business account – – the one I DID NOT sign up for. He understood the situation and called his manager. Ultimately I was told that I would not be eligible to open a new account until 90 days after my present business account had ended. I learned a lot about T-Mobile from this! Verizon will not be losing this customer! Will T-Mobile close the business account at the end of the billing cycle? I will be shocked! If they don't do the right thing and an unpaid charge hits my credit report I will definitely get my attorney involved. DO NOT DEAL WITH THEM.

We would never suggest T-Mobile the representatives excellent what I'm getting for when I'm paying is a joke.. seriously thinking about canceling service after six years I could not be more displeased to have to spend well over 1000 hours on the phone and having a contact customer service almost every other week.. my Internet is a joke. The phone that you have provided for me that I have spent a lot of money for are not being supported, especially from Apple. At least the T-Mobile support are trying, but I am in a very serious situation with needing to be able to be reached 24 hours a day and it is at the point where I'm gonna buy a burner phone just to have a back up when this phone does not meet any needs.. Very displeased very unhappy would be great if a supervisor would intervene like I've asked well over 250 times.. Now I need to buy a new phone is that gonna fix the problem probably not this is my eighth iPhone in five years. Thanks for sending me refurbished trash after paying so much money for my original phone and AppleCare and T-Mobile 360 warranty coverage that.. we pay all this money for coverage and you just send another junk phone that I have to go and replace over and over again. I am so tired of dealing with this... we used to have phones that worked all the time with no problems now it's just always something GPS drop phone calls.. I take great care of the items that I earn and this is what I get in return little to no help from a multi billion dollar company that just wants to make more money and not fix the problems

Wow, did I make a major error in switching to T-Mobile. Just signed up yesterday & THEIR CUSTOMER SERVICE IS NOT IN USA! The first girl I spoke with didn't even process my switch & the second girl did but not fully. Neither one of them knows what they are doing & cannot speak or understand English! I am very upset & angry. Now I don't have a way to call anyone & the live chat people always state "I don't deal with prepaid accounts, so we can't help you". What the hell is that??? Also note that they take the money out of your account but fail to tell you that it doesn't activate right away like any other cell service! What a bunch of crap & dishonest as the days long. I do not know what to do know as I cannot make a phone call to get another cell company or even go back to the one I had (which was on a down side so I don't want to go back to them).

T-Mobile customer service does not have any interest in customer service. I purchased a prepaid card. I scratched off the area to reveal the code. I could not read the numbers. I called TM cs. CS tried to guess number missing in code. That didn't work. They declined further assistance. I offered to send pic of receipt and card. TM cs still declined further assistance.

Please get some agents that REALLY speak english, not these people speaking pigeon. Every time I call tmobile, I end up looking for another phone company. The phone was free or I wouldn't be here. If I can't find another cheap phone and service, I'll definitely be gone when the phone breaks.