T-MobileReviews of tmobile.com

Review: I’ve been a loyal T-Mobile customer for years, always investing in their top-tier flagship phones under the impression that it would come with premium service and fewer hidden costs. Sadly, that’s not the experience I’ve had. Despite owning one of their latest flagship models, I was surprised to find myself facing extra charges for satellite— fees that felt unnecessary and poorly explained. It’s frustrating to feel like loyalty and investing in high-end devices don’t earn you better treatment. Transparency should be a given, especially when you're using their most advanced hardware. I expected more from a brand that touts customer-first values.

In March of this year my husband and I both mailed our trade-ins in the box provided for two phones. I received an email saying both the phones were received and being assessed for trade-in value. By May TMobile told us my phone had not been received and we’re going to back bill us for two months of new device charges as well as continue charging us month over month new a device fee. I have had to call every month to try to get the situation resolved. when talking to a manager in June, they were going to call me back after the July bill posted to discuss and make sure changes had taken effect. That phone call never came and now with the August bill, the bill remains with the device fee on it. Today in speaking with the customer rep, he said that they have known issues when you mail two phones in one box. He also said that sometimes they get rocks in the box instead of the second phone, implying that perhaps I’m trying to cheat T-Mobile out of my second phone and mailed them rocks?!? What? DO NOT MAIL YOUR DEVICES BACK TO T-MOBILE, 100% go find a store where you can turn them in because this process has been horrible for us. If mailing two phones in one box is a known problem for this company they should not make that an option for their consumers. I have yet to be able to have any resolution to this problem and I am at the whim of some manager hopefully calling me back at some point to discuss this case. I have no direct line to call no direct email and yet every month they continue to keep charging me for device fees when I mailed them my second phone. I’m out my old iPhone and I’m being charged for new device fees. I had been with T-Mobile for about a dozen years, but had to leave because I moved to an area where they didn’t have good enough coverage. I was excited to be able to go back to T-Mobile having had amazing customer service in the past but this experience tells me customer service has drastically changed, and it is extremely disappointing.

WORST WIFI EVER, ITS SHUTTING DOWN 5 TIMES A DAY JUST BECAUSE IT WANT TO

I have had nothing but trouble with T-Mobile internet. I called several times to get help with the gateway but nothing changed. Today I called and asked the representative at least 40 times to talk to a supervisor but each time she refused to let me. I am not even exaggerating! I was hung up on in the end. I waited for a call back just in case the call dropped but they never called me back. They asked for a phone number to call me back on in case the call dropped so they could call me back. I was told to take the gateway back to the store and cancel my service. I took it back to the store where I got it from and they refused to take it, so I had to take it to a UPS store. That was a hour and a half drive there and back for nothing. I would advise anyone to really think twice before dealing with them.

T-Mobile is the absolute worst and most dishonest cell phone carrier I've had to deal with in my life. I cancelled 3 of my 4 lines. The 4th line was a defective iWatch they sold me. It worked about 30% of the time. When I discontinued my service with them, I asked them at my local store if I could keep the iWatch line for the current price of $15/month. They said yes. Next thing you know, they billed me $113 for that one defective line for 15 months and sent my bill to collection. They have 0 understanding of ethics in business. I just paid that bill because it is affecting my credit. Make sure you never use their services. They'll be happy to stab you in the back.

I had purchased T-Mobile home internet and for the first several months everything was fine. I had auto-pay set up for my account so I shouldn't have to deal with anything on my end. However, there was one month were I received an email stating they had not been paid yet. I called customer service, they waived the $10 service fee(which is bullshit to begin with) and said everything was handled. Then one month later I saw I was being charged an extra $10. I called and filled them in on the situation, and that I had lost a decent amount of my own personal time due their mistake, when I was told they will do nothing to help and that I just have to deal with it. The amount of billing and customer service problems with T-Mobile is gargantuan, and the so called "price-lock" does nothing to alleviate those issues. In addition, I'm aware that quite a few companies outsource their customer service lines, and if I can get the help I require that is perfectly fine. But someone with a thick accent telling me their name is Grace? I know the majority of our species is more than just pretty dumb, but not all of us. Please don't insult my intelligence.

These liars & thieves I've reach out to several times since we requested a refund due to their incompetent employees that will relay information to you that isn't valid . We have been waiting on our REFUND for weeks since we initially tried to start service 5/29/2025 getting constant run around. Don't do business with these crooks . We filed fraud charges after attempting to email 📧 the last supervisor and no response receiving our $520 . The moment they scanned devices that was returned that we never received we were told our Refund was being processed. I have emails 📧 etc. But still no response. Or am i able to contact them . This isn't the same company tmobile once was . They lie and many don't speak proper English to resolve any issues. It's a entire mess .

Resilient sprint, customer with a business plan T-Mobile sent me new Sim cards and transferred my account to T-Mobile however after two years or so t-Mobile sends me to collections and I get a notice from a collection agency for an outstanding bill supposedly I had on my Sprint account but they did the transfer from Sprint to T-Mobile their business advisor sent me new Sim cards and transferred my account but supposedly never fully closed out the Sprint account so I had an outstanding bill. Both accounts were always on auto pay their whole life so they should’ve never been a Bill of any sort. I tried to call T-Mobile and they cannot look at the old account because they can’t access it because they need to send the phone number validation code which there is no phone numbers on that account anymore so I asked to speak to the fraud department. They tell me they do not have a phone number for the fraud department all they have is an email and they will not give me the email cause they’re told not to give it to customers.