T-MobileReviews of tmobile.com

i have T-Mobile Amplified Home Internet and customers deliver typical speeds between 134 Mbps – 415 Mbps. so why is mine 64.76 mbps internet speed. The robot on chat informed me that it's always gonna be below then what they advertise. I have been experiencing this since the moment. I i chose to get t mobile internet. Which only has been one month cycle. It's only me and my daughter. Top it off ever since I got the home internet.I can't even use regular internet off my phone now without wifi. i'll be canceling this

Far too much money for things I don’t really need. I ended up switching to a different company when I thought I was doing it prior to my billing but still ended up paying for the month ahead. Almost impossible to cancel the service and pay your final bill. I made five calls to customer service including this evening only to realize that I have to go in to pay it if I don’t want to use a debit card? Yeah I would cannot recommend this service to anyone way too much money for BS that you don’t really need.

This company can improve im sorry to say is with customet service speaking and understanding english. Spend most of phone time saying excuse me? Orwhen im at the end of telling them the problem tjey say sometjimg off the wall that im not evan speaking about. I just have to keep hanging up. Ive been with tmonile for 15 yrs. Never had an issue or dropped call. But the service is auful. You need english people speaking Also billing always fluuctuates and thetes also some reason. Its inconsistant.i do not understand them when thier telling me something important!! Its terrible

I changed my service because I have a person or persons stalking- hacking my phone non stop..The person has Been a lot of trouble and has scammed me out of thousands of dollars and countless hours of hours of sleep and peace. Every time I get online passwords get stolen and half of the WORLD knows my business. This is the worst manipulation of my bank accounts debt cards and INTERCEPTING EVERY PHONE CALL PRETENDING TO BE AN CUSTOMER SERVICE PERSON TELLING ALL KINDS OF LIES TO GET CARD NUMBERS AND OTHER INFORMATION TO DESTROY MY LIFE. RUTHLESS LAWLESS ILLEGALS WHO NEED TO SPEND TIME IN PRISON.

I signed up for Tmobil around 4 years ago. At that time their coverage in my remote vacation areas seemed much better. Last year however the coverage was worst than the carrier I replaced with Tmobil. I decided to change companies again especially after the rate increase. It took a bit of doing to get a transfer number and I changed both phones and kept our numbers.I thought everything was done at that time, but I checked my auto withdraw and they charged me for another month. I spent this morning on the phone and of course I can no longer log in to Tmobil becuase I have nothing with them. The agent is telling me that I now have to go to a store to get any help. It cost me to have the bank shut off the auto withdraw so I have a decent amount of money tied up. My last visit to one of their stores was a very long and boring experience hope that's changed. I just thought people should be aware to watch for this. I had heard other people have had similar problems. Auto withdraw may not be the savings it appeared to be.

15 year T-Mobile customer - I bought a new Galaxy S-25 with a promotion for $500 trade-in for my old phone (Galaxy S-21) for a 23.56 credit on my bill for 24 months)... it was only 3 years old and in perfect condition - I just could not get security updates for it anymore (which is how they force you to buy a new phone every 3 years regardless how well your old phone is working)... I sent in the old phone after I received my new phone in the mail and received the first two months credit on my next two bills - and then I got a text saying "the monthly credit for your phone has ended because the promo ended or your eligibility status changed". HUH ?!? I followed all the rules and sent in my old phone on time (had the receipt from UPS) and they're now saying they aren't going to pay me the $455 they still owe me... so I called T-Mobile, and after checking into the situation for me the representative told me that my old phone was damaged when they received it... I told her that phone was in perfect condition when I sent it in and this is a total scam because once I send it in I can't prove it was in perfect condition... I told her I would see them in small claims court and I would be canceling my account - at which point she told me to hold on and she put me on hold to check into it further... after 15 minutes on hold she came back and told me they had received it but the T-Mobile warehouse never scanned it in - and they would give me a lump-sum immediate $250 credit... I told her the promotion was for $500, and i had followed all the rules for the promotion, and you have already admitted to me it was T-Mobile's fault for not 'scanning in the phone' when they received it - and I would see them in court if I did not get the whole $500... she put me on hold to talk to her supervisor and came back 10 minutes later and said the best we can do is give you a lump-sum $350 credit on your bill... I told her I was looking forward to seeing her in court - and she told me to wait while she talked to her supervisor again... 5 minutes later she came back and said they would give me the whole $500 credit... did Trump buy T-Mobile - or is this the backwash from the new CEO who must be a Trump-zombie ? this NEVER would have happened with the prior CEO - John Legere... BEWARE T-Mobile promotions - they are as scummy as Verizon now that they're big-time... the new CEO must have come from Verizon...

I have had T-Mobile for 11 years now. The service is great, however, they continuously try to up the price of my plan. They say I'm was "grandfathered in" and trying to get rid of that. It was a senior discount program. I am a senior on a fixed income. I will have to get another provider due to this. Six months ago they tried to raise it but I got them to lower it. When I called this time, the CS agent said she can't do anything about it and that I would have to go through Customer Relations. Easier to switch. T-Mobile had a net profit of 11.3 billion in 2024. They don't have to raise prices at all. I guess they're not rich enough.

Counting our years in Germany, we were 20 year customers. Service in the USA wasn't nearly as good as we had in Germany, at the start, but connectivity got better with time. Customer service never did, and it always felt overpriced, but my spouse wouldn't change companies. When he got sick, we tried to get them to make me primary on the account, but the best that could be managed was to give me access to pay the bill. Well, my husband passed away, and several phone calls were made trying to get the situation sorted out. We managed to get his line canceled, and I was supposed to be made primary on the account but that never happened. Now I found myself unable to change the account on the autopay (his bank account is now closed, of course). Have spent months now dealing with this problem, and have had enough so I want to cancel my service and go elsewhere. Now the roadblocks and complications really start popping up! So after a useless chat conversation with t-mobile care, and two phone conversations (one with my granddaughter on the line) we were directed to take a death certificate to our local store. Lady at local store says that's not how this works. She cannot do what theyre telling us on the phone she can do, so after several attempts gets on the phone with cust care. An hour later I leave the store with the promise of a call back from the correct dept some day this week maybe (though they were, of course, able in the end to get the payment method changed so they can get the bill paid). Before we left there, the store associate mentions she doesnt understand why we werent told to mail in the death certificate with a request to be made primary on the account the first time we called them after his death, since thats the normal procedure....I wonder that too, because we've been in contact 3 or 4 times before in the last nearly 3 months and never once did anyone say anything about mailing anything in. This is why phone companies are on par with lawyers and dentists on everyone's "hate to deal with" list.