T-MobileReviews of tmobile.com

I had decided to move from TMobile to another company. I contacted TMobile customer care. I want to make sure there was nothing block my 3 lines from porting over to my new carrier. After being transferred twice to different retention departments I was finally connected to the correct department. I asked was there any thing blocking my ability to transfer. An example a blocked phone. They stated everything is fine. I asked the next question. May I have my account number and transfer pin. Here’s where everything began to unravel I was given the wrong account number. I was told I could generate a transfer pin by going into T life account. I was instructed on how to complete this function. I generated a transfer pin. I hung up and passed the information to my new carrier. After 3.5 hours the new carrier stated the account number given was incorrect. I then went into my T Lite and obtained the correct account number. I contacted T Mobile customer care and explained the situation. The excellent rep understood my situation. We verified my account. Now here is where it gets interesting. She also generated my transfer pin and gave it to me. We verified the transfer pin twice. I now asked for credit due to a wasted 3.5 hours attempting to use a bogus account number given to me by retention. After escalating up their chain. No credit was given. Me and my family was in that store because of incorrect information given by T-Mobile on purpose. Here’s the good news. I am saving 60% by moving off T-Mobile. That like to raise your rates slightly every six months.

I cannot recommend T-Mobile. We moved our service from T-mobile to ATT in July but our phones have not been unlocked. The phones and all charges have been totally paid for more than two months and T-mobile says our phones are eligible to be unlocked but they don’t unlock them. We have had three long phone conversations with support and each time have been assured that the phones will be unlocked within 2-3 days but nothing happens. We have been escalated and spoke with supervisors but nothing. I have recently complained to the Illinois Attorney General, the Better Business Bureau, and the Federal Communications Commission and, hopefully, this will eventually resolve things.

T-Mobile sucks!!! Service and customer service are horrible and no help whatsoever!!! They put you on hold for 30 plus minutes and it unresolved … horrible service! Glad i got myself, my family and friends off this service…they are over priced for services that they cant even give!! I rate them 0 out of 1000.. I been with them for almost 20 years and these past few years has been horrible!

Horrible customer service. Everything was fine BS Tuesday free shake etc. found a service 1/3 the price. Trying to leave was a nightmare. Finally got free only to have a monthly bill 30 days later. Tried to get a copy of my bill on app. Suddenly passwords didn’t work and wanted a security code I never choose. Called. Waited. Hung up on twice. No call back. Run, run don’t walk. Billy Bob Thornton shame. Shame.

I’ve been trying for a week to switch from T Mobile to another carrier. Customer service is horrible. I switched with a transfer pin last week but new carrier says transfer pin doesn’t work. Every time I call customer service I get the run around. Now I’m still not fully switched over thanks to T Mobile and I’m not getting incoming calls. Last customer service person told me I have to go into a store. Great!

The whole gimmick of paying you to trade from another carrier is the most frustrating process I've ever been through for just about anything in my life. They make us use a link to receive the rebate that requires you to place the rebate on a digital credit card on mypaymentvault.com, and then they make it incredibly hard to use that money towards buying a new phone. They make it so hard so that people give up and they keep the money, and forget getting help in the store. They will simply tell you to go online or call. Calling them is turning into a drawn out frustrating process with the overseas call center.

They used to be my favorite company they used to be awesome they used to be the best in the network in my opinion and now they have absolutely turned to crap money greedy bullshit company if you want to waste your money and you want to waste your time then go with T-Mobile

10/8/2026 Worst experience ever. I went into the T-Mobile store on Airline in Gonzales, LA. I purchased a new iPhone and when the salesperson went to get the phone he came back out to say that they did not have any in stock. He also said that he could not cancel my order and asked if I wanted to purchase a higher version iPhone. I did not and wanted my refund. He couldn’t do it and apparently no one in any other store nor online customer service could help. I was told to just wait for 24-48 hours for it to be cancelled. There were no store managers available out of three surrounding stores and they couldn’t guarantee that the charges would be reversed as the order was processed and completed. P Horrible customer service. I was out of my money and out of a phone. If I could give negative stars, I would.