T-MobileReviews of tmobile.com

Terrible customer service. Overcharged when we left for another company and 2.5 months later still getting the run around trying to get a refund of my overpayment. They still have my bank listed on autopay but can’t refund my money even though they were paid on time monthly for 3 years?!!! Run!

I signed up for a certain plan and was clear several times that I did not to switch to tmobile if that plan wasnt applied. When I got the first bill it was clear that I was put on another plan without my knowledge. Plus I was having dropped calls and people couldn't understand me on calls. Nobody seemed to care or think this was problem when I brought it to a supervisor's attention. I paid $168 per phone for two phones which I returned. They are reimbursing me $42 per phone.

T-Mobile is a bunch of LIARS! Don't believe them when they tell you they will offer you a promotion! They won't actually pay you. What they will do is overcharge you and provide crappy service. Not worth the money!

Julia, a representative here. Just horrible and unprofessional. How can a representative deactivate when that wasn’t what was requested? Specifically, called end of August where my American phone number was still VALID. And I was still put on HOLD multiple times. I was told and even confirmed the payment will be $20 every month. But got an email with deactivation and gave a call back and to realize same representative as last time! but Julia decided that she wanted to say “The other representative must have” No. And the tone too, unprofessional. Even if it wasn’t Julia. Seems like from other reviews it wasn’t the first time. Will never ever recommend and use T-mobile again.

Living in Seattle, WA I used to love TMobile as my cellular service provider. Locally headquartered, why wouldn’t I support the business operating in my own backyard, right? Well, I am beginning to passionately DESPISE the carrier and simply wanted to share with anyone considering to give their hard earned money to a company that consistently leaves a bad taste in your mouth. Amongst so many issues I’ve had over the nearly three years I’ve been with them, I’ll write about two major issues that I believe no one should ever have to deal with their cell phone providers. The first issue (it still, to this day, makes me angry and ruins my day whenever I’m reminded of this incident) has to do with my 2024 Motorola Razor Plus I had purchased thru T-Mobile. I had been using the phone for a little over 10months, then one day I noticed I had to throw it on a charger only 3 hours after it had been fully charged. Even on standby with absolutely no use of the device, no calls, no online surfing, even then my phone only lasted up to about 3 hours. So I kept charging it throughout the day, and though it was an extreme inconvenience, it had to be done just so I could use my cell phone. Then about two weeks after that stsrted happening, my phone suddenly turned off in a matter of minutes after fully recharging, until it came to the point that it wouldn’t hold a charge at all, unless it was plugged in. So I basically had a portable “home phone” service. I went into the retail store when it first started happening, and was told the battery may be weak but it may just be a temporary thing and it may “fix itself” so I shouldn’t buy an expensive battery just yet. About six weeks had gone by, and remember, I had to keep my phone plugged in just to use the damn thing. Well one night, I wake up to my smoke alarm blaring and my home office on fire! The battery on the phone had exploded and it caught some papers on fire, which led to a small fire that could’ve destroyed my home. Now I was angry because of the stupid advice I took from the associate at T-Mobile about waiting to see if the battery would fix itself. The exploration had destroyed my phone and when going back to that same store, I was pretty much told, “better luck next time.” I was confidant T-Mobile was the type of organization that would want to retain their customers, especially if it would only cost them a couple hundred dollars to replace my defective phone that I was STILL paying them for. But nope, they told me because it had been THREE DAYS after the one year manufacture warranty, I would just have to spend another $800 to buy a new phone. Although that really ticked me off, THREE DAYS??? I left the idiot at the T-Mobile retail store still confidant that T-Mobile would, if not make it right, would at the very least help me get a replacement phone for the defective phone they had sold me. So I called the customer service toll free line and spoke with a gentleman in the Philippines, and after explaining how I felt I got duped into buying a defective phone, the gentleman reassured me that T-Mobile would correct the issue by sending me a brand new RAZR that I was STILL on the hook for paying for. He told me he would get everything in order and would call me in exactly 2 days from then, at exactly 2pm. So I eagerly waited a couple of days for him to call me with a date as to when I should expect my new phone to arrive. Well, a couple of days later when that call never came, I called and explained everything that had happened. The gal I spoke with told me that the person whom was supposed to call me had been calling in sick and wasn’t in the office for him to fulfill his promise of replacing my phone. I told her that was fine, I just needed a replacement phone and that it was extremely important that T-Mobile put a sense of urgency on it because I was missing very important phone calls in lieu of not having a phone. She then told me the same thing the first guy told me, that she’d have everything ready in two days and would call me to let me know what the next steps were. So, I hung up and waited two more days and sure enough, I never received a call. So I call them again, and at this point I’m very annoyed and extremely impatient due to not having access to the number I was paying T-Mobile for. I was missing so many important calls. So I called them and spoke with the third person who passed me to the fourth person with broken empty promises at T-Mobile.The fourth guy introduced himself to me as the manager whom could fix all the issues and could guarantee their promises were good.He said he’d send me a new RAZR and he’d credit me a month for the inconvenience, and that he’d call me in a few days to tell me the next steps, and the date in which I should expect my new phone.Needless to say, NO CALLS EVER CAME and it took me about 7 tries to finally get a hold of the manager I had spoken with. NO RESOLUTION YET

I’ve been a loyal T-Mobile customer for nearly 24 years, but I’m very disappointed in how loyalty is treated today. In the past, long-term customers like me were rewarded with free or discounted top-of-the-line phones, and T-Mobile even had a loyalty department to show appreciation. Now, when I call for an upgrade, I’m told the best offers are only for new customers or those adding new lines. Since I don’t need a new line and I’m not a new customer, I get no consideration for my decades of loyalty. It saddens me that after so many years of trust and satisfaction, T-Mobile no longer seems to value my business. Unless this changes, I’ll be forced to consider switching providers to one that shows appreciation for long-term customers.

David Avila on Facebook currently in litigation with them anybody else doing the same please reach out we need to work together to stop this corrupt business

Where do I start, bait and switch on phone. Shipped over 4K worth of phones with no packing. Three line ports from Verizon were an utter disaster. I got transferred on one tech support call no less than 12 times and then was disconnected. I spent 5 consecutive days on the phone with tech support trying to resolve various issues each call lasting over an hour. I was supposed to get Samsung ear buds with my phone and I have been fighting for 11 days to get them and just keep getting jerked around. I am again on hold being transferred to another group. I should have just stayed with Verizon or went back to a land line.