T-MobileReviews of tmobile.com

Absolutely worse customer service you will ever experience. There is no customer service. I have been a customer with their mobile service on 5 devices for 19 years the one time I call for assistance they have zero assistance they will repeatedly tell you go to website even after asking for a supervisor the agents will continue to repeat over and over the same thing and tell you that the supervisors don’t have time for your call - I had to ask for a supervisor 11 times before I got to talk to someone else. Customer service reps are answering the phone and reading computer scripts like a robot and they CAN NOT answer anything using their brain or even find the answer since they don’t know how to use the system to find the answer. Once finally getting a supervisor she tells me they can’t do anything with billing , changing dates or etc their system no longer lets them do anything and that this change has been in place for about a month. I ask for a higher up person since I will be leaving them after 19 years and she couldn’t provide that and she didn’t care that I have been a customer for 19 years and had no customer service skills to try to retain customers. The reps can’t even provide an email or phone number of a customer experience line, or anyone or any department. If you are with TMobile which now stands for TERRIBLE MOBILE run , start looking for a new carrier don’t wait till you need their customer service and find out like I did that they have ZERO customer service they are less then robots on the phone they can’t answer anything or do anything you will be constantly told if you can’t do it on the app or website then they can’t do it or answer any questions or provide any info. As I stated before don’t wait - run from this carrier, I am looking as of today for a new carrier that will appreciate their customers and actually have customer service and someone to help you when you do call them. T-Mobile is officially TERRIBLE- MOBILE …. This review should have been ZERO stars but it would allow me to place no stars.

That just won't your money don't care if you are not satisfied I got a phone at Walmart and then returnd it the next day that called tmoble and was told the acct was satisfied but that was a lie to day I got a collection letter dated letter for a bill I never got and I cooled them to see if this was just an oversight but no that hade me to pay the bill plus a late charge so no more

First of all, they offered no stars that that’s what T-Mobile would get! I switched over 2 phones with T-Mobile from Verizon. The agent sold me on a keep and switch plan, which is basically a phantom plan when you talk to any other agents with T-Mobile. Long story short they were going to pay up to $800 on my old phones when I switched over. I switched over and they are not holding up their end of the bargain. I’m out of pocket $600 and a shitty cell phone service company. I would highly recommend staying away from T-Mobile if you have the chance I’m going back to AT&T or Verizon.. if it cost me money so be it I’m beyond mad!

Horrible experiences several interruptions and they will not adjust your bill. We've experienced several days out. The customer service just reads from lines on a computer screen. If you call and speak to someone there will be an added $10 fee to your next monthly bill. We have a $60 Wi-Fi plan and this month they charge us $90 for some type of charges they are literally blaming on the government. The customer service representative said to me the government is making them add these charges. We experienced several interruptions constantly. We have to unplug our gateway router constantly to reset it. I asked nine times to speak to a supervisor while on the phone with customer service and they denied my request. Continued to read off of a screen. Do not get this service no matter what you do.

Bought a phone from Walmart back in August of 2025 was told it was $35 fora phone for new customers and I only had to pay a connection fee. Found out each month that my bill went up $10 each month until the final fourth month when I quit paying because my bill turned out to be $160 for one month I then found out that I was paying for a phone that the deal at Walmart was a scam and that the lady selling me the phone at Walmart was the scammer of T-Mobile so now I am leaving reviews to let people know what kind of crappy company this is and that they should not deal with this company in this company should be shut down I've had my business phone number through Metro for umpteen years and now that I switch the T-Mobile they've also took my business phone number and won't give it back unless I pay them that money for service that is crappy to begin with. So if you're thinking about using T-Mobile you should really check out other companies there's a lot better companies out there than that company like I said I was with Metro for years and now I don't think I want anything to do with any of their sister companies I now have to change my phone number through my whole business and lose money and I'm going to seek a attorney for guidance in this matter because now they have costed me money through my business

I ordered a phone over a month ago but still haven’t received the phone. I called customer service to file complaint almost a month ago and they keep lying to me

T-Mobile fraudulently reopened closed my closed account, sending them to TSI collections harassing former clients such as myself at #732-636-7667. I only have a legally binding contract with T-Mobile. I do not have a contract with TSI. TSI has no right or legal avenue to reach out to demand payment other than paltry scare tactics. Not only did T-Mobile successfully close my account upon final payment with confirmation. I followed up with a manager at T-Mobile afterwards who confirm this for a second time. The correct action I am securing, is to file a report with the Better Business Bureau and report the same complaint and verbiage to Trans Union, Experian and Equifax citing that I never signed a contract with TSI. A step further is to report fraudulent activity unauthorized on your account without your involvement, to the federal trade commission. Upon reading further reviews on Trust Pilot, it seems that this is a desperate attempt for T-Mobile to acquire funds in a very pathetic, disgusting , weak, and illegal method from former clients. As I have noted in detail from my personal experience.

Cancel/CLOSED our T-Mobile account back in June, went back to ATT because their service is really bad on the Navajo Nation. Now they are charging us for a free promotional line we didn't ask for or use. Very FRAUDULENT business on their part. We went into the store to make our final payment and informed them we are closing our account and Customer service is saying we should have call them and notify them we were closing our accounts and its a valid charge. Customer Service has us on a crazy carousel from HELL and we just want to get off! Supervisors just hand up on you or give you the silent treatment, very childish of them. They even gave one in person sales rep at the Tmobile store a hard time about verify is Badge#.