T-MobileReviews of tmobile.com

My wife and I were offered a deal to switch from Spectrum to TMobile which turned out not to be such a great deal. Spectrum has been very good to us and offered us a solid to return. After having switched to TMobile for less than 24 hours we switched back to Spectrum. 45 days later I get a bill from TMobile for $150 so I called customer service which I was told this happens sometimes a you should get a correct email soon. The next bill was $170 including a late charge. I called TMobile back and after complaining and being on hold several times to 43 min after demanding a manager I was told I should be charged still but they would make a correction. Throughout all the billings I made two small payments and after another month of thinking it was over I get another charge of $10.07 ?? What the hell!? Anyway I paid it and done with TMobile and their greed and arrogance.

Your website sucks I wanted to leave spectrum but based on your website I don’t think I will. I have tried several times and even called was told there were no spots available in my area. Got online and it said they had spots available

I signed up for T-Mobile Home Internet in August 2025, hopeful that it would offer a reliable and modern alternative to cable. Unfortunately, my experience has been anything but satisfactory. From the very beginning, the service has proven to be intermittent, unstable, and utterly unreliable. What was marketed as a convenient and high-speed home internet solution has turned out to be one of the most frustrating and inconsistent services I’ve ever used. Connection drops are frequent and unpredictable, making it nearly impossible to depend on the service for work, streaming, or even basic browsing. Speeds fluctuate dramatically throughout the day—sometimes performing decently, then suddenly plummeting to unusable levels without warning. I’ve spent countless hours troubleshooting, repositioning equipment, and contacting support, but the underlying problems persist. The hardware provided feels subpar, and technical assistance often offers no real resolution beyond scripted advice. Beyond performance, the overall value is disappointing. For the price, I expected a stable connection at the very least. Instead, I’ve paid month after month for a service that cannot sustain consistent connectivity for even simple online tasks. It’s an expensive experiment that has yielded nothing but aggravation. In short, T-Mobile Home Internet has been a huge waste of money. It fails to deliver on virtually every promise—reliability, speed, and convenience. I would strongly advise anyone considering this service to look elsewhere. Until T-Mobile makes significant improvements to its network stability and customer support, it’s difficult to justify recommending their home internet to anyone seeking dependable performance.

Worst service. Each customer service representative seems to have different information, and based on my experience, I would rate this negatively. Physical locations are not meant to handle any issues; they function more like a courier service

Doesn’t matter when you disconnect- cancelled 12/15 they will still bill till 1/10

the internet is so atrocious I cant connect to ANY gaming online. SOMEHOW it gives me anywhere from 150to550mbps BUT I am unable to ACTUALLY use any of that to play online... servers wont load and many games tell me "my networks too slow to meet the minimum game requirements" and this was AFTER they gave me a new router that somehow is significantly worse than the previous one... If all you're doing is watching youtube/netflix or shopping online this internets fine ANYTHING ELSE absolutely terrible...

T-Mobile is a scam company, I contacted them on a special they were showing for four lines with new phones iPhone 17’s That was a senior plan at $25 a line, I spoke to 2 illiterate people that could barely speak English , Begged to speak to a supervisor finally got one after Asking seven times, spoke with supervisor he addressed the issue and told me he can change over my lines and put two lines on one account and the other on A separate account which I agreed upon. He spoke to me and told me he’ll be sending out the phones and he will be porting our phone numbers over to the new phones.. okay now it’s been a month still have never received the phones, they went ahead and changed over my account charging my wife 35 bucks for her line on a separate account and charge me $160 for two lines on the other account, which I am a senior and my son is physically disabled in a wheelchair. I never agreed upon this. I agreed to get four phones which I never received. I call T-Mobile they can see the whole conversation on the computer in their notes but there’s nothing I can do now because that promotion is not available anymore so they screwed me with poor customer service , And piss poor management/supervisor that promised me he would get this done. T-Mobile can go to hell I wonder how many other people they scam daily that’s why they have such a poor rating. !!!

Wifi keep losing service and I can't connect to my Nintendo switch online