T-MobileReviews of tmobile.com

T-Mobile made a great first impression with pricing to switch from AT&T—but the experience since then has been frustrating and disappointing. We ran into multiple issues right out of the gate. AT&T couldn’t unlock my wife’s phone, so we had to go into a T-Mobile store to get a replacement. At the Breaux Bridge location, where they wanted to charged a restocking fee—even though we were told there was a 14-day return window, with no clear mention of any restocking fees. That lack of transparency is unacceptable. Now, trying to manage our business account has been just as difficult. I need a PIN reset, and instead of resolving it through customer service, I’m being told to go into a store again. That defeats the purpose of having a customer service department if everything has to be handled in person. At this point, the service feels disorganized and inconsistent—like no one is on the same page. Very disappointed so far. If someone at T-Mobile is serious about resolving these issues with real solutions (not excuses), I’m open to a conversation. — Dwayne

Switched from Spectrum to T fiber thinking that would be better. They laid the fiber on the ground January 17 and connected to the house today’s March 18. They still never buried it. They can’t tell me when they’re gonna bury it so I canceled Service switching back to Spectrum.

Worst home internet ever. Genuinely should bankrupt as a company. Everyone has the same review and they are still a thing. Unbelievable.

The things they say on the add are fake

I had Tmobile prepaid plan and I changed over to Xfinity cell because of a package deal. Tmobile started throwing all kinds of charges at me even though you are told you can cancel at anytime. I tried speaking to their so called customer service. They are horrible. Long waits, disconnection, and then telling me they have resolved the issue to find out nothing has happened. Tmobile use to be so good. I WILL NEVER GO BACK TO THEM.

They are posting an internet service for $20/ mo. on their own website. The posting clearly states $55/ mo slashed to $20 So I attempted to select this option but it wouldn’t complete the confirmation. After one hour on the phone with 4 transfers they still would not accept the fact that this was posted on their website.

Internet in particular is a problem. We had great service for about 2 months and now it turns off constantly. Just on its own stops working no particular reason. Requires multiple reboots of the router per day. Service was also advertised at $35 a month, I'm paying closer to 75.

T mobile sucks... I was promised promos and told devices were free and all you have to do was pay the taxes in store then your bill is only 130 but then get a bill for 389. I spent 3.5 hrs on customer support and they supposedly fixed it and now my bill was supposed to be 160 so I agree and pay it and they tell me my bill will adjust once the payment is processed. Next thing you know my lines are suspended cause the bill was never adjusted and they send me a bill of 302 for the next mth with 20 dlr reactivation fees on each line. I was on chat with Kevin H. For over an hour tying to figure this out today and he couldn't explain to me why I owe so much told me to call in 2 days and they can explain it over the phone. I told him I don't have time to keep contacting them over a phone bill he basically told me to pay the money amd ended the chat. I tried to get back on the chat and it was disabled from my T-Mobile account.