T-MobileReviews of tmobile.com

I am giving a one star not because is not a way to give a “0”. Customer service here is been the worst, over the phone and in store nobody know what they are actually doing. They sold me a phone and after I payed for it, they told me they were not going to grant the promotion I was offered at the beginning, the guy told me it was nothing he could do for me at that point because the store was closed already and now I needed to contacted customer service over the phone to fix my transaction then he literally kicked me and my wife out of the store. I contacted customer service over the phone and ever since then, Is been two weeks talking with different representatives and nobody is been able to help me out. They promised me to escalate the situation to their supervisors, actually one of the times a “supervisor” talked to me to assured that they were going to call me back, and they never did, same thing happened several times over this two weeks. This whole situation is been a nightmare!!! T-Mobile is not a serious company and they don’t even take care, or respect their loyal customers, in fact after this situation I am switching to an other carrier because this place is a complete fraud!. If you want to avoid headaches and bad times stay away from this company, they just waste your time and steel your money, !!!!! SHAME ON YOU T-Mobile!!!!!!!!!

I would highly recommend leaving t mobile,immediately. They are not loyal, and they do not care about your loyalty. I had been with T-Mobile before that it was Sprint since late 1990's. I so wish Sprint was back. After all those years, I am forced to leave this company. It looks like i'm gonna take Verizon my bill and have them beat it. t-mobile thinks they are too big to fail. All t mobile customers that read this.If enough of us leave, maybe it will make a difference. Let's do it since there's no loyalty with them!!!!!

The worst 1st I had a guarantee price lifetime and they increased and said oh well you have no choice then when I switched to AT&T on July 3rd they made me pay through the 31st of the month even though I had no service with them it was cancelled which is stealing money for service not received. I think if this is there policy we should start a class action lawyer against them this cannot be legal I would like some feedback I feel robed I had to pay the $100 for two days or it would of been a mark on my credit and I switched because instead of my lifetime price guaranteed $100 was going to 150 and at att it 80 no brainer

F**king horrible. They send me around in damn circles. The people in the store and on the phone are not on 1 page. Pissed me clean tf off. This was it for. Im changing carriers.

They're thieves! If you have any choice other than tmobile I advise you to take it. This company is horrible. I deactivated a line on my acct before the payment was due but they still charged me for the line for that month just like I was going to be using that line. Told me I had to deactivate it the month before the payment was due. So how am I suppose to know a month ahead of time that my granddaughter would be getting a new phone with a new number? These people are thieves. Plain and simple. I asked if they would refund my money because they were charging me for a month of phone service I would not be using and I was told no I would not be refunded my money. Horrible people! Horrible company!

Tmobile is taking customer's plans away that were grandfathered in. They are forcing customers to choose plans that are NOT equal to the previous plan and increasing monthly fees. This starts August 2026. The reps tell you that you are getting unlimited talk, text, data and Hotspot. It is not true. Buyer beware! I have been a loyal customer, elderly and disabled on a fixed income. This change drastically affects my service and my budget. Not fair at all. I have called customer service twice for help.

Do not fall for the okie doke,if you hsve decent service keep it! Theres not benifits for existing cotumers,just like they bait you with the payoff and free phone offers. They will lay the rod to you if you have an unexpected emergency! I have 23yrs cedit to my account via sprint have like 8 lines,lost my phone and they wouldnt evenmake sure me the account holder get a phone due to a second half of a payment arrangement thats already been set up through my bank in which the 1st one had already cleared! The problem with that is ,I was told I would be able to get one after that. Lie just like the price lock lie! Matter of fact was lied to by multiple agents,strung along like they where trying to help while keeping me on the phone for hours! Even had and agent try and scam the insurance by adding insurance after the fact and had me file a claim,which I did not tell him to do! So its was denied and they talking to me like Idid when all they have to do is go back and look into the inter action! He knew what he was doing,he was trying to pull a fast one,as well as shorten the inter avtion with me! Only thing you have to look foward to as an existing costumer is data rate increases on every line every year religously. Insurance and phone price increases every year as well as a lot of lies and misdirection! Save yoursef dont do it! The biggest lie is your a value costumer, I hear it every call as well my number of years service! I tell them always save that lie I know better! Currently looking for a provided who actaully care a tiny bit about their costumers,that provides some kinda benifits for loyal cotumers! I know its hard to find due to preying and greed against the general consumers,but I know its some better than this greedy and lying corporation!

The absolute worst mobile company and totally unethical and dishonest. Poor customer service and communication. Even though I was told by them that I could no longer have an account due to moving overseas (totally fine as I planned to close it anyway), they refuse to cancel my account months later and continue to bill me. Officially cancelled my account months ago via phone & referred to the retention department who said that it was taken care of. All my payments were current at the time of cancellation. After the call I removed the sim and have not used it since. Despite phone calls, emails and a certified letter (with proof of cancellation) to them which was signed for, they continue to bill me with phoney charges which keep increasing every month. Obviously can’t go in person to resolve as they are not in operation in Europe. Warning to anyone who is considering using them that they are rude, unethical and completely inefficient. Even after receiving certified letter with proof, again billed today.