TradeMark Express & Urgent TrademarkReviews of tmexpress.com

Response from TradeMark Express & Urgent TrademarkMar 3, 2019

Hi James, Yes, I am finally catching up to our TrustPilot review comments! I see what happened in your case. Your trademark order confirmation, sent June 7th, 2018 listed your trademark research due date as June 16, BUT the 16th was a Saturday. The mistake was that we are closed Saturday, and our initial staff member who processed your order should have caught it, or one of our research staff members would have realized it and notified you. My assumption is that it was a typo in the first place only in your confirmation, not in the scheduling - so our research staff did not notice the Saturday scheduling on the confirmation because they would never have looked there. They only deal with actual orders. In any case, you must have wrote your TrustPilot review very early on June 18th, because I see our trademark research report being emailed to you very early, Monday June 18th at 7:56am CST. I hope this helps and motivates you to please do a re-review here, to help our TrustPilot cause. These reviews do matter - A LOT! Chris 650-948-0530

Response from TradeMark Express & Urgent TrademarkMar 3, 2019

Hi Stephanie, I am finally catching up to our TrustPilot review comments! Yes, I agree. I see there was an undue delay in the filing of your initial order. It appears there was a missed instruction to our application filers, from our application staff when your application was settled with Carol on April 17th. I apologize for this delay. Since, that time period we have hired new staff to assist in our application department and they are more up to date nowadays, lessening the chance of this happening. But, I have to admit, that this is a very easy thing to happen, which amounts to a mere cut and paste error when moving a filing along the pathway. I have made the same mistake myself. Ideas? I will address this issue with our application manager, Carol Neil - as I want to be constructive about anything new we might be able do to lessen this from happening to our other clients. Being in business 27 years is no excuse not to improve procedures. BTW - Your mark did reach an expected registration in a record 5 months, 3 weeks. That's amazing. We appreciate your subsequent orders with us. Thank you for your continued business! Chris 650-948-0530