Titanium Smart HomeReviews of titaniumllc.com

If there are minus five stars, I will give minus five stars. Choosing this company was the dumbest decision of my life. They don't care about the customer, and the service staff either can't be contacted at all, and they have a very bad attitude. From last year March when our service broke down to now, no one repaired, and this year when we wanted to delete the business because there was no one to provide services, we contacted the company many times, and the service staff always answered the questions that were submitted to the superiors. When we called the service hotline again in October this year, which was harder to call than the presidential hotline, the service staff actually said that we were liars, and we had not called them before. I hope you can understand how I feel, the kind of person who lies himself but insists that others are lying. I can't believe it's a place where right and wrong are reversed. The firm felt that we didn't want to spend more attorney fees on cases where the amount of money was not very large. But because the amount is small, is there no right or wrong? Is it possible to deny all the bad service and arrogant attitude?By the way, even though the equipment was damaged last year, we have been paying our bills on time. I'm 43 years old, and this is the first time in my life that I've given a bad review, because I'm always understanding the difficulties of service companies. But this company has pushed the limits of my endurance. When problems arise, they do not solve them first, but procrastinate, talk nonsense, shirk responsibility, and reverse right and wrong. How does this culture and philosophy support a company with service at its core?

Horrible Company!!!! I was tricked into a 5 year contract!!!! Do not use this company!!!! And now they are saying I renewed my contract!!! I am going to have to block them from taking money from my bank account… if I could I would give -5 stars!!!! Horrible company!!!!

I am living a nightmare trying to cancel. Called customer service multiple times to cancel. They told me a ticket has been submitted to cancellation department and they will call. All I got so far is crickets. I asked for their direct number and they said they don't have one. All they have available is an email address. What good is an email address if they don't respond. No cancellation direct phone number is fishy to me. I have filed complaints to Bureau of investigative services, BBB and Alarm.com.

Lack of Knowledge on consumers keep them in business. A CLASS ACTION LAWSUIT IS NEEDED!!! Inappropriate bank drafts, lies by Customer Reps, failure to answer or respond to calls during customary acceptable business hours; failure to follow up with existing complaints, will not fix equipment issues unless you pay their $50 or more service fee in advance, plus the additional charges depending on what issues are found. To maintain our credit score we (meaning my husband and I) have continued paying Titanium for the past 2.5 years for equipment that is not operating, ridiculous! (Yes, we did reach out to them and as a result we found it necessary to have another system in place). The BBB did not respond to our complaint to my knowledge and from the reviews that I have read regarding Titanium, not many other consumers who have taken the time to report their experiences have received a response as well. Are their hands tied ? Are they over inundated with consumer complaints? I imagine that answer is a redounded Yes! And as a result unable to fully be assistive to consumers, and so the Titanium, LLC company continues to find victims. DO NOT CONTRACT WITH TITANIUM! Great at first, like that of a good 1-2 year marriage, but when the honey moon is over…. you’ll find yourself in an abusive relationship with no help!!!! Note the reply, the Company likes to write, “We’re sorry that you were not satisfied…but please email us…” (this is so they do not have to reply in person) notice that there is no direct line to speak to someone about the issue and when you do call- you’re placed on long wait holds its like calling the IRS. No specified time given, no customer returns to say please continue to hold, and so after 45 minutes of no responsiveness you hangup at the 60 minute mark. It will make you wonder how can a company exist with such awful business practices. Well let’s just say I have grossly exaggerated my experience, but after reading the reviews, (which we did not prior to contracting) is an expressed opinion of Awful Company or Don’t Do It, a grossly exaggeration? I can’t help but blame myself for this fiasco. Is it not our fault that we’re not speaking louder about our treatment as consumers that this negligence of a Company is still operating with no consumer regard? We have the influences in social media to Cancel them. Why am I not more boisterous in my complaint.Our contract is still active until 10/2024- with no service. I desire a cancelled contract. Lastly l, Did I mention that I am now having my credit card company open an investigation regarding unauthorized payment deductions from my account? I did a one time payment authorization to pay bill for my husband and two weeks later, the company has charged the card again for $76 additional dollars🤷🏽‍♀️. Small amount, it is the principle of their practices is the point I want to emphasize. Spoke to Customer Rep about my concern today and they had to consult upper management to inquire why a second charged incurred. However, the rep stated that the “Customer Rep whom you previously made arrangements with” (mind you the Cust Rep called me to make me an offer) “wasn’t authorized to do so” and so you must pay additionally. I am floored. Who does that and expect to remain employed? This is why I believe it is all tactics of any means necessary to obtain a contract and collect payments that is approved, supported and certainly not corrected behavior by upper management. It is condoned! I repeat if you are skimming through reviews DON’T DO a THIS CONTRACT! There are other companies.

Equipment doesn't work properly. The app is garbage. Avoid this company!

next time you make appointments and don't show up maybe just call so pelpe don't waist their ti.e

Aggressive security at Audley End Simple Minds concert on the 11th August. The front were row constantly told to sit down, when fans wanted to stand up and dance. After being asked to sit down, my Dad was physically assaulted more than once before being dragged from the venue without his belongings. These were later thrown on the ground in front of him. He did nothing wrong except stand up whilst watching his favourite band and is very shaken from the experience.

Audrey was very helpful and professional. She answered all our questions and addressed any concerns. Thank you! The Turners