Titanium Smart HomeReviews of titaniumllc.com

The worse company ever. It took almost a year to cancel the services and still couldn't cancel services after what the representative asked us to write and email to their billing department. Then sales called again with a different company name on caller ID, my husband thinking it was Vivint. Titanium, this damm company is still trying to get money from us for the new services only by verbal contract and not with a written contract. Never sent us a contract to sign either. Now harassing us for $3000. Mind you the alarm system isn't even set up at our home. Our system is through Vivint. Don't sign up with this company, worse company and customer service ever.

I had gotten a 3 year contract and was told that I was buying the equipment so I got the extra coverage in case the equipment needed to be replaced. I had been checking in occasionally to see how much longer I had to go on the contract. So the month before my last payment I called check in and waited to see if I could put something in place so that it would automatically cancel at the end of the contract and was told that I had to call back after the end of the contract. Now keep in mind I was still waiting for a replacement ring doorbell for about a year at this point. When I did call them then it was now “I need to cancel before the end or you are automatically renewed for another year and that I was buying the equipment. Now if that was the case I would not been paying for the coverage for equipment if it broke down because it would be on them, I honored my end but they still have not replaced my ring doorbell and charging me for another year of service and might be charging another one after that because I am done with them and won’t be talking to them to even cancel at the end of this year they just added. I also sent them an email about canceling. I strongly suggest you don’t use them

I actually meant a 0 stars ⭐️ but had the worse experience worthless security system. Would always be down and even after we did our 3 year contract still could not get it deactivated. They always put you on hold for long periods of time and not resolve a thing.

Every Star above 1 is a lie. They're paid to bring up this company. They are thieves and I used to pay with a Wells Fargo account until they took 3 payments in one month. Called BBB and canceled the card, and now pay with Chase bill pay. I've had to change Wells' card 3 times since then. Somehow, they keep getting it and taking money whenever they want. Currently, I have been on hold for over an hour to figure out my cancelation date. This is a horrible "company"

If I could give it 0 I would! This company wants to force you to renew the contract even if you pay the total for the mos left by raising your final bill with bogus fees. They sent me the final bill which is more than what the actual contract said for the whole term. I actually think they actually owe me because there were months they were charging different amounts than what I had signed up for and I’m not talking about late fees. Their justification for the over double increase of the final bill I was quoted at first over the phone was they paid to buy me out from my old Security System co. Which they never mentioned not once verbally or in the contract before I signed it. The service is horrible as you need 3 apps and still can’t get the camera app to function on my phone after I called them to fix it it went out again. In any case I reported them to the better business bureau. It’s insane. Everyone should be resorting them to the Better Business Bureau!!!! I would not recommend them in any circumstances!!!!!! Never!!!!!!

If there are minus five stars, I will give minus five stars. Choosing this company was the dumbest decision of my life. They don't care about the customer, and the service staff either can't be contacted at all, and they have a very bad attitude. From last year March when our service broke down to now, no one repaired, and this year when we wanted to delete the business because there was no one to provide services, we contacted the company many times, and the service staff always answered the questions that were submitted to the superiors. When we called the service hotline again in October this year, which was harder to call than the presidential hotline, the service staff actually said that we were liars, and we had not called them before. I hope you can understand how I feel, the kind of person who lies himself but insists that others are lying. I can't believe it's a place where right and wrong are reversed. The firm felt that we didn't want to spend more attorney fees on cases where the amount of money was not very large. But because the amount is small, is there no right or wrong? Is it possible to deny all the bad service and arrogant attitude?By the way, even though the equipment was damaged last year, we have been paying our bills on time. I'm 43 years old, and this is the first time in my life that I've given a bad review, because I'm always understanding the difficulties of service companies. But this company has pushed the limits of my endurance. When problems arise, they do not solve them first, but procrastinate, talk nonsense, shirk responsibility, and reverse right and wrong. How does this culture and philosophy support a company with service at its core?

Horrible Company!!!! I was tricked into a 5 year contract!!!! Do not use this company!!!! And now they are saying I renewed my contract!!! I am going to have to block them from taking money from my bank account… if I could I would give -5 stars!!!! Horrible company!!!!

I am living a nightmare trying to cancel. Called customer service multiple times to cancel. They told me a ticket has been submitted to cancellation department and they will call. All I got so far is crickets. I asked for their direct number and they said they don't have one. All they have available is an email address. What good is an email address if they don't respond. No cancellation direct phone number is fishy to me. I have filed complaints to Bureau of investigative services, BBB and Alarm.com.