Urban Move ProReviews of titanicmoving.com

3.958 reviews
Moving & Storage
321 Jones Island Rd, Cedarville, New Jersey

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Urban Move Pro

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About Urban Move Pro

Long Distance Movers in USAAt Urban Move Pro, we believe moving is more than simply transporting belongings — it’s the beginning of a new journey. Whether you’re relocating your home, office, or moving across the country, our mission is to make the entire process seamless, stress-free, and efficient. Backed by a skilled team, a modern fleet, and customized moving solutions, Urban Move Pro is dedicated to handling every aspect of your move with professionalism, care, and attention to detail.

Urban Move Pro (titanicmoving.com) has 58 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: titanicmoving.com
Website: titanicmoving.com
Category: Moving & Storage
Location: Cedarville, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 60% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Urban Move Pro

Urban Move Pro (titanicmoving.com) has 58 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: titanicmoving.com
Website: titanicmoving.com
Category: Moving & Storage
Location: Cedarville, New Jersey
Listed on Five Star Index: 2026

RACHEL

May 27, 2026

PLEASE AVOID THIS COMPANY

PLEASE AVOID THIS COMPANY When the salesperson provided us with a quote for our move, it was based on the furniture we had and the number of boxes (100 boxes). However, on the loading day, they claimed that everything would not fit in one truck and required us to pay extra for a second truck. The original quote was supposed to be based on the number of items, so we felt misled. Unfortunately, more than half of our belongings had already been loaded, and it was too late to back out. We ended up paying extra, and the second truck came the following day to finish loading the rest. The real problems started after everything was loaded. We gave them 5/12 as the first available delivery date. Today is 5/27, and our belongings still have not been delivered. I understand that the contract states delivery may take 14–21 days from the first available date. However, before we signed the contract, the salesperson verbally promised that our belongings would be delivered by 5/12. I regret not getting that promise in writing. What is even more frustrating is that our belongings are apparently still at the origin location, and the dispatcher does not even know where the truck driver is. When I asked for an update, she responded, “Why do you need to know?” Of course we have the right to know where our belongings are. Her attitude has been extremely unprofessional. The dispatcher also seems to have very little knowledge of logistics. (For reference, I work in the logistics/transportation field.) She cannot provide accurate ETAs or ETDs, and she does not know when drivers will become available. The estimated departure date has already been pushed back for nearly two weeks. On top of the unexpected charge for the second truck, we have had to spend additional money purchasing basic daily necessities while waiting for our belongings. This entire experience has been a nightmare. I have tried to remain patient, but the dispatcher’s attitude has made the situation even more frustrating. We are now considering filing a lawsuit. When I mentioned this to the dispatcher, she simply said, “Okay, go ahead.” What a joke. I’ve noticed that the company replies to every negative review here. I look forward to seeing their response to this one and hearing what kind of excuse they come up with. Please do not hire this company for your move. + the contract is under my husband’s name so you won’t see my name. Also, Rachel is not my legal name. When I talked to the dispatcher this morning, I gave her my name. My major complaining about our move is the communication between us and the dispatcher. I understand there can be delays anytime especially when it comes to logistics. However, the way your dispatcher communicate is very unprofessional. Also, when we first communicated with the sales, he promised that the truck won’t be shared with other moves which means it won’t be consolidated with other moves/shipments and I have this in writing. That was the reason why we changed the moving company.

Response from Urban Move ProMay 27, 2026

* IT’S ONLY BEEN 16 DAYS SINCE THE ITEMS WERE PICKED UP AND WE GAVE YOU A DELIVERY WINDOW OF 14/21 DAYS - also please provide the job # OR the name on the moving file to pull up the exact move/customer. We don't have anybody just under the name "Rachel" Hello, We would genuinely like the opportunity to review and respond to the facts of your move specifically; however, we are unable to locate any customer in our system under the name “Rachel.” It is possible the move was booked under another name, but at this time we cannot verify the file you are referencing. That said, we are confused by the basis of the review because you specifically acknowledge that the signed contract states delivery may take 14–21 days from the First Available Delivery Date (FADD). You stated your FADD was May 12. As of today, it has only been 17 days since that date, meaning the contractual delivery window has not yet expired. We certainly understand that waiting for delivery can be frustrating, especially during a long-distance relocation, but the shipment is still operating within the timeframe outlined in the signed agreement. While a sales representative may provide an estimated timeframe based on mileage and routing, the legally binding delivery timeframe is the one listed in the contract, and the FADD provided at pickup, not the booking call. Interstate moving logistics can change based on routing, truck availability, accidents, DOT regulations, weather, and other moves. Remember your on a shared moving truck.. Understand that Estimated transit times discussed during BOOKING are never guaranteed delivery dates and are always subject to the signed terms and conditions, and the customers FADD provided at pickup. We have also been transparent regarding the current status of your shipment. Due to the amount of space ultimately required, your items are now being scheduled for transport on a larger 18-wheeler alongside other deliveries rather than being transported alone on a partially filled 26-foot truck. Initially, your reservation was based on a certain amount of truck space. Once the shipment exceeded that amount and required substantially more room, the logistics of the move changed as well. Sending a truck with a large amount of unused space across the country is simply not operationally feasible, which is why shipments are often consolidated onto larger trailers with other families’ deliveries. Please understand the reason dispatch cannot give an exact delivery or ship-out date yet is because your shipment exceeded a single box truck and is now on a 53-foot trailer shared with other loads. A route coordinator still has to finish filling the remaining space and coordinate pickups and deliveries along the route. We still have five days remaining within the delivery window, and once the truck is dispatched, transit itself typically only takes 24–48 hours, so your items can still arrive well within the allotted timeframe. Regarding the additional charges, you also acknowledged in your review that a second truck became necessary because all items could not fit onto the original truck. The crew informed you early in the move that the shipment would exceed the reserved space and require additional capacity. At that point, you chose to proceed with the additional services, agreed to the revised pricing, and signed updated paperwork acknowledging the changes. While we understand unexpected costs and delays can be stressful, the shipment remains within the contractual delivery timeframe agreed to at booking. Lastly, you mentioned noticing that we respond to negative reviews. We actually respond to all reviews — both positive and negative — because we believe every customer deserves acknowledgment and communication. We remain willing to review the file directly if you contact us with the name or job number associated with the move.