Joe
Worst online liquor store ever.
Worst experience ever had from the many online liquor sellers I’ve used. First order, they waited 10 days to tell me it was out of stock only after I asked when it’s being shipped. I gave them another try within minutes of it posted as available and same thing happened. Told unavailable only when I asked after several days when is shipping. Customer service was awful. Both times, however, I did get a refund. I would give no stars if available. IN REFERENCE TO YOUR (Tipxy) REPLY 8/6/23: It just re-confirms my original post. You acknowledge the problem. You Acknowledge the poor customer service. You Acknowledge the availability screw-up. If your company genuinely acknowledged all of this and expect to be taken seriously…good customer service, which you want one to believe is your goal, would then ‘put your money where your mouth is’ as the saying goes. Meaning, good customer service would offer a serious good faith discount to restore faith in your company. By not doing so and just offer “lip service”, tells me and others on this platform, customer service is still poorly handled.
Response from TipxyAug 6, 2023
Hi Joe, We are sorry that you had an issue trying to order a particular product. We have recently made some structural changes to our customer service along with ending our relationship with a particular supplier. Our intention is to avoid a repeat of the experience you had. If there is anything else we can do for you, please be in touch [email protected] or [email protected] Tipxy Customer Service Team