irina P.
I placed an order with tipxy.com on…
I placed an order with tipxy.com on December 7th. On the same day I received and e-mail that my order is confirmed, so my payment was processed and money gone. A week later there is no further action, so I sent two e-mails to their info e-mail to inquire about the status of my order. There is still no response from them.
Response from TipxyAug 6, 2023
Hi Irina, Thank you for taking the time to leave your feedback. We are sorry that your order processing did not go through as smoothly as it should have. We have recently made changes to our customer service, along with ending our relationship with the supplier that fulfilled your order. We hope these steps will prevent other customers from having similar a similar experience. According to our records your order was fulfilled on December 14th. If there is anything outstanding with this order or anything else we can do for you, please contact us at either [email protected] or [email protected] Tipxy Customer Service Team