TinybigbagReviews of tinybigbag.com

Cheaply made. Takes two hands to open the purse. Too small.

This was my first time order from TinyBig Bag. There was an issue with the delivery of my bag and I was very frustrated with the situation. Rose at the customer service was extremely helpful and supportive. She took ownership of the problem and resolved it in a timely manner. Rose is very responsive, caring and supportive. I appreciate her assistance. The bag itself is beautiful, soft and it is exactly how it's advertised on their website in photos and videos. Im happy and will be a returning customer.

Hice una compra de 4 articulos, creyendo que eran de piel tal como parecia indicar el anuncio, desde luego el precio pagado era para ser piel autentica, pero cuando recibí el pedido el material era puro plástico!! (lo denominan piel vegana) Inmediatamente contacte con ellos para hacer la devolución,tardaron 2 dias en contestar y daban largas,finalmente conseguí me enviaran las instrucciones para devolver, por supuesto el costo del envío a mi cargo, y lo mandé con Correos para que no hubiera problema.Hoy me escriben que lo han recibido pero que el bolso no llegó bien porque no llevaba el embalaje original y que faltaba 1 articulo(1 monedero). Para el embalaje con que lo devolví usé exactamente! el mismo que ellos enviaron, y en cuanto a lo de la falta de 1 articulo es vergonzoso que acusen a Correos o a Mí ,,de que nos hemos quedado con 1 articulo, todo como excusa para no hacer la devolución.Mi fallo fue no leer antes las opiniones sobre esta tienda. Experiencia muy negativa, no les doy 0 estrellas porque no puedo. Son una estafa, te hacen perder tiempo (llevo ya mas de 7 mails intercambiados con ellos), y dinero.

DO NOT ORDER FROM THIS COMPANY!!! getting a refund is impossible. They have steps to take to get a refund but they always want more. Contact about refund, then send a photo or why you want to return the item. They are basically trying to run out the clock on the 14 day return. The purses are not real leather! Save yourself the hassle. NOT WORTH IT!!

If I could give 0 stars I would. My order was supposed to be gifts for my bridesmaids, however; 1) the order confirmation did not match the products I had ordered, 2) I had noted the shipping address was different, however the site glitched and reverted back to my payment address. These are simple tech issues, and I immediately contacted them to notify of the error. I didn't not hear back, resorted to having to dm them on instagram, telling them to just cancel the order. They didn't do that, instead dragged their feet. The package finally arrived, well after my wedding day (let alone the shipment date), when I reached out to return the order, I was told that there was no way for me to get a refund. DO NOT TRUST THIS SITE. They have a ridiculously strict return policy and their customer service is a nightmare to get a hold of. I massively regret using this site.

This company is a disgrace. They describe their products as leather when in fact they are fake leather. I challenged them and they promised to reimburse for the bag and the postage. It cost me £16 to send the item back but they didn’t reimburse. It’s a drop ship from China company pretending to be Spanish. They charge high prices so one expects a quality product. I reported them to the fraud people. I am so cross I will post this on every platform I can find. People need to know to avoid.

Partono dalla Cina. Acquistato borsa primi febbraio, mai arrivata. Il traking da consegnata ma non si sa a chi e nessuno da risposta concrete. Servizio cluenti inesistente. Continuano a rispondere di provvedere a rispedire il prodotto . AGGIORNAMENTO-- oggi 16 marzo 2026 arriva un corriere col pacchetto.....arrivato!! dal traking risulta la seconda spedizione e quindi hanno detto verita' ( dopo un mese di mie email ) la borsa comunque e' carina, cineseria ma carina.

Zero stars. 1. No transparency. They ship from China and do not tell you. 2. Shipping takes weeks 3. Items left out of package 4. No customer service