unhappy C.
I would give zero stars if possible- Inaccurate strap measurement and zip flaw
I would give zero stars if possible. Zip had a flaw but I was told it zipped fine despite the flaw so it was OK. Strap is described as being 120-130cm long but it was a maximum 120cm from clip to clip. I was told to make my own holes in the strap to extend the strap length. Apparently this is normal and happens with belts too?? Even then, it wouldn't be 130cm because there isn't enough excess at the end but I was told this was acceptable and if I wanted a refund I had to post the bag, at my cost to Barcelona, even though the return address on the parcel was a UK address. I suggested a better way of treating customers was to apologise for the error and change the website details to rectify the actual measurements of the bag but they didn't see it that way. They believe the strap is 130cm long despite evidence to prove it is not. When I said I would include their comments in my review of the bag- they said "it is up to you if you would like to break the shop but please know that there are few people who rely on this small business". There is an error in the bag's measurement- surely a better business model would be to update the measurements and ensure there are no further unhappy customers going forward rather than using emotional blackmail on a reasonable complaint.