Tin LegReviews of tinleg.com

It took 13 months to finally get paid from Tinleg. Our experience was similar to those described previously. They never review requested documents; they just ask for the same information over and over. I contacted Squaremouth Zero Complaint many times. Finally was reimbursed. It almost wasn't worth the aggravation and time it took to call or email. I guess that is what they're counting on. I can't understand why Forbes gives them such a high rating.

I was quarantined in the Galapagos with Covid. When I filed my claim,Tin Leg kept requesting the same information I already provided, did not answer one of my voicemails, canceled my claim once, assisted me in no way with my claim or their process, and took 11 months to complete the process. I believe they would have been happy for me to go away without any payment. I will never use them again!

What this company does is tantamount to theft. They happily took my money for the policy, and they have never paid out on my claim for delayed luggage. They passed me off to some third party for processing, I have supplied all of the requested documentation, and NOTHING - SIX MONTHS LATER. They just hope people will go away and give up? Disgusting. If you call, they "escalate" your case, but still NOTHING. DO NOT BUY FROM THIS COMPANY.

I purchased a travel policy for a very expensive safari to Tanzania. I posted a small claim, about 5%, of the total amount insured for extra expenses incurred when a regional flight from Kilimanjaro to Nairobi was reschedule 2 hours later than planned and would have caused me to miss my flight back to the US. I had to reschedule on a different airline an earlier flight. I found out about the change by email the night before departure and spent 3 hours in the bush trying to get through and have never been able to. I have submitted the requested information 4 times to Tin Leg and each time they ask for more including policies from the small Kenyan airline which I have explained doesn't exist. I provide a letter of explanation from the Travel Agent in S Africa that booked the whole trip verifying the details of the problem. The ball keeps moving. Do NOT insure your trip with Tin Leg.

I picked out Tin Leg’s Gold policy with CFAR coverage for a complex trip that included seven days of cycling in the French mountains. But when I had to cancel my participation in the trip a few weeks before the departure date (due to a medical issue requiring immediate surgery and a potential cancer diagnosis), I did not expect my claim to sit with Tin Leg and their claims administrator Broadspire for **months**. After over six month, I am still waiting for my claim to be processed. If you enjoy sending email after email, if you like uploading the same forms over and over again, if you enjoy not having recourse and feeling helpless, then Tin Leg is your provider! Seriously though, I suggest you investigate a trip insurance provider’s track record in paying out claims before buying a policy. It is perhaps more important than ratings of their policies and add-on options. I will never use Tin Leg or any provider outsourcing claims to Broadspire again.

This is probably the first time I’ve ever written a review, but I felt compelled to because this whole experience has made me so angry and others need to know…. I would NOT recommend using this company. From beginning to end, the claims process has been a living hell: 1) they don't call when they say they are going to call you 2) they ask you to submit paperwork, sit on it for a couple of weeks, and then request additional paperwork, then sit on it more, and then ask for the same paperwork again 3) once you think you've provided everything, they again sit on things for a couple more weeks and then they tell you that the files you’ve uploaded aren't in the correct format 4) finally, I had to be proactive and contact the claims adjuster and it's just more of the same, but with a human ignoring you vs. dealing with a portal 5) after months of dragging their feet, constantly asking for additional documents that have already been submitted, saying they tried to call you back, but your voicemail didn't pick up, saying they didn’t receive email attachments...then ABSOLUTELY NOTHING still happens 6) I finally, had to do the "give me your supervisor's name and number" thing, which I hated doing So after 5 months of dealing with delays, dishonesty (dare of say lies?), and incompetence, I finally got my claim check. Don’t be fooled by the positive reviews because these people most likely never had to file a claim. Honestly, I think most folks just give up, but I'm meticulous, organized, and have a flexible enough schedule where I could take this "part-time" job on. What a colossal waste of time jumping through all these hoops. I couldn't imagine a company doing a worse job. They should be ashamed of themselves. Simply put they are the absolute worst and I wouldn’t wish this experience on my worst enemy.

I bought travel insurance with Trip Cancellation and Trip Interruption. On my Vacation I had a Nile River Cruise booked and "Viator/Trip Advisor" canceled my cruise without explanation. Tin Leg is denying my claim because they don't have a reason why it was canceled. I would think the emails stating the canceled cruise would explain it all. I'll be back to update this review if anything changes. As of 7-3-2022 Tin leg is not communicating at all to resolve what I bought this insurance for. I'll be back to update any Positive or Negative results.

My family took a trip to Maui this year, and I purchased comprehensive Tin Leg travel insurance policy months before our trip. Unfortuntely, our reserved condo was hit by a flood and we had to rebook another condo on short notice at extra cost. We filed a claim with Tin Leg to cover the extra cost, submitted all requested paperwork. However, Tin Leg denied the claim saying they do not cover natural disasters (apperantly flood caused by rain is a "natural disaster"). Why would a travel policy not include coverage for flooding? When we obtained the quote, Tin Leg specifically included hurricane and weather as a line item for provided coverage. Like most people, we based our policy purchase on the list of provided benefits, not thinking that the actual policy would include contradicting language.That flood caused by rain would be classified as a "natural disaster" and thus be excluded seems duplicitous to put it mildly. In retrospect, I feel misled by Tin Leg and would not recommend this insurer.