Tin LegReviews of tinleg.com

the system was easy to use and more affordable than any travel insurance i looked at. Thanks

The site is simple and easy to navigate. Policies are easy to understand. Pricing is good.

I am a 67-year-old U.S. Navy military veteran, and my experience with TinLeg is one of the worst experiences I have ever had. I get that most people will not read this complaint in its entirety – it's very long. By writing this, I am not asking TinLeg for anything – I already know Tinleg will never pay me a penny. I am writing because this is one thing I can do -therapeutic effect. Also, someone may read about my experience and decide not to do business with this company. I scheduled an international trip earlier this year but canceled my flight because my 95-year-old mother experienced a medical emergency (fall). My mother died several days after the fall. After my mother died, I contacted Air Canada, hoping that I would be reimbursed for my canceled flight. Air Canada told me that my ticket was not reimbursable. I then contacted my travel insurance company, Tinleg. I purchased the "TinLeg Gold Plan, Policy #: 53-TLG-02E-#### Tinleg instructed me to file a claim. From the moment I filed the claim with TinLeg, I felt like I was trapped in a bureaucratic matrix. I initially provided TinLeg with the following documentation: • My mother's death certificate • Various medical documents from the hospice where my mother died – notice of medical elections, hospice medical records, etc • A copy of the Medical Power of Attorney – I was the designee • A letter from the hospice doctor stating the cause of my mother's death • My bank records showing proof of purchase- airline tickets and other expenses • My flight itineraries from the airlines • Cancellation confirmations from the airlines and hotels Note – Tinleg also requested a copy of the trip report and examination findings from the hospital ambulance that responded when my mother fell. I did not provide this information. This felt a little too invasive, and it would have taken me weeks to get this report. Time after time, I would send TinLeg want they said they wanted, and then then they would request something else. This was a time-consuming and exhausting process. I even had a telephone conversation with one of the TinLeg representatives - which went nowhere but around in circles. Long story short, I called Air Canada to request a refund again. On this second occasion, I spoke to a very helpful and professional agent who helped me navigate Air Canada's bureaucracy, and I eventually received a full refund. I then revised my request to Tinleg, to exclude the Air Canada ticket expense. The following is the last email I wrote to Tinleg in response to them, yet again, asking for additional documentation. I never received a penny from them for reimbursement of any of my expenses. "Thank you for your email. Although your email disappointed and frustrated me, I was not surprised by your response. Also, interestingly, I am finding this process with Tinleg to be triggering an uncomfortable and unnecessary grief response for both me and my family, whom I have brought into this process for support. At this point, I will probably continue to pursue full reimbursement for my prepaid travel expenses. However, I have also decided to seek advice from professionals who can help me navigate this customer-unfriendly bureaucratic morass (you are personally friendly, but the process is not). Before providing any additional information, I will consult with an attorney, the State of Colorado - Division of Insurance, the Better Business Bureau in Florida, and any additional avenue of support that makes sense in this effort. I selected your company for travel insurance because of the positive reviews I read online and the outstanding ratings you received from various rating agencies. I am now questioning my decision and the legitimacy of online reviews and rating agencies. I was hoping that obtaining a refund from your company would be relatively straightforward and not overly time-consuming. I now understand that my hopes and expectations were not realistic. I have also learned from many negative online reviews that my experience with TinLeg is not rare. What I am experiencing appears to be a common strategy TinLeg utilizes to deny legitimate claims."

TinLeg is extremely price competitive. Their online ordering is quick, easy and efficient.

So easy and explanatory

First time I've used this company. Very easy to do.

Easy to use and compare policies.

This company is unethical, and it's employees' only goal is to deny your claim.