Mary S.
Simple way to buy insurance
Web site was easy to understand and made it simple to compare plans,

Tin Leg was launched in 2014 by the travel insurance industry experts at Squaremouth. Tin Leg offers 9 tailored travel insurance plans that have been carefully designed to meet the most common needs of travelers.All policies offer comprehensive Trip Cancellation and Trip Interruption benefits, a range of Emergency Medical and Medical Evacuation limits, and coverage for other common travel disruptions like delays and lost luggage. Our products are underwritten by Berkshire Hathaway Specialty Insurance Company, Starr Indemnity & Liability Company, and Spinnaker Insurance Company.
Tin Leg (tinleg.com) has 433 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mary S.
Web site was easy to understand and made it simple to compare plans,
Lissette R.
Easy and fast with a range of options.
customer
The site provided a large number of trip 8nsurance options and an easy way to compare benefits of the various plans.
Elena K.
Our travel plans changed, and we immediately requested to either amend the policy or cancel it for a refund. The company took over two weeks to respond—an inexcusable delay that signals not just poor service, but a complete disregard for the customer. The absence of real-time support and the rigid, unhelpful response point to a business model built on inflexibility and indifference. After reading other similar complaints—which I now regret not seeing sooner—it’s clear this isn’t a one-off but a pattern. This company operates with a disturbing lack of accountability and should be avoided.
Response from Tin LegJun 24, 2025
Your policy comes with a 15-day free look period, clearly outlined in your policy document. This period allows you to cancel your policy for a full refund within 15 days of purchase if your travel plans change or for any other reason. Your request for cancellation was received outside of this 15-day free look period, which is why a refund was not issued. We understand this may not be the outcome you were hoping for.
Scott B.
Easy to navigate. And Quick!
Robin
It was a user friendly link to the different coverage of the insurance.
Antonio F.
fast and simple
Jill H.
Their process is very complicated and they expect an extreme amount of work for such a small amount of money. Definitely not worth it. They cost more than some other travel insurance companies I have used in the past yet they are so much more difficult to work with. I purchased this insurance just in case of emergency, and I think having my husband pass away is an emergency. They are requiring I have each one of the doctors involved in his care fill out a form, include medical documentation and then email them directly. No doctor is going to waste time doing that when they are already swamped. I sent in letters from the doctors and proof that he had actually died but that wasn’t good enough. I am guessing they do this (make it extremely difficult) so you give up and move on. I am about to do that. My time right now is worth much more than a few hundred dollars.
Response from Tin LegJun 4, 2025
Thank you for sharing your experience. We understand that claim situations can be stressful, and we're committed to helping you better understand what's happening. Please email your claim adjuster so we can arrange a call and address your concerns directly.