Tiniover TrikeReviews of tiniovertrike.com

I ordered the Creek model. The ordering process was easy and delivery was fast. My bike arrived damaged but, customer service was great with assisting me with a fix. I love my bike. It is fun to ride and is very well made.

This is a very heavy duty and well made trike. I am much more steady and comfortable on it than my two wheeled bike. There were a couple of hiccups along the way, as there often are, but customer service was very attentive and made things right. I was impressed that they had people call up to see how I was enjoying the trike.

My e-trike experience was very frustrating. I researched, searched and read reviews, joined chats and Facebook groups. It was looking like Addmotor was going to work for me. I picked my trike and made my order. And started to wait, after a week, I was getting anxious and finally got a note from FedEx that my package was on the way with time/date for delivery and I had to be there to sign for it. I made scheduling arrangements to be home in the 4 hour window. We were down to minutes when I got a text from FedEx telling me they would be there tomorrow 🙄 long story short this happened three times. I was fit to be tied 😡 I called Addmotor and cancelled the order… too late! Already shipped. I had to pay return shipping and restocking. Then they shipped the front basket separately. Shipping and stocking was more than it was worth. So I kept it! My second choice, higher price point was the “River” I got it through Amazon, shipping guaranteed! The main thing about the River that really caught my eye was the premium seat. All the YouTube videos I saw featured the seat. When I made my order, I didn’t even know there was another version. My bad Nevertheless, I need the seat. I’ve put 100 miles on the standard seat and it’s comfy enough but I have lower back issues and I was hoping for that support. Mike, Leo and Nancy have been great and I love the trike. I ordered the seat and I’m back on the wait list. I tracked my turn signals and the tracking map has them in China 🙄

Approximately two months ago, I purchased a Creek Pro Tricycle from Tiniover. While a couple of parts were damaged in transport, they immediately addressed all the issues and adhered to all the promises and warranty information. The customer service provided was excellent with a caring attitude.

I received our trike in February, the package was a mess, big holes on one side and several small one around the whole crate. I have no doubts that the trike was either dropped from the back of a truck or fell off a dock. When I got all the cardboard off, the inside of the box was a mess, my front disc brake was warped from the impact, I was able to fix it with a channel lock pliers, the left fender was dented, Tini finally replaced it but it took a few weeks. But, other than all that the trike frame and the rest of the components were in good shape, no scratches on the frame, physically it was good except for the disc and fender. For the most part customer service was good, technical support not so much. I have a question about the specs on the controller and as yet not even received an acknowledgement on my request. Those questions I asked in March. If you have serious "component" questions you will probably not get an answer. General questions and adjustment questions you will usually get an answer within 2 days or overnight, I had a rep whose name is Nancy and she has been amazing! Now, as far as how the trike rides, it's great, however, I have had to adjust the derailer, bleed the brakes, and recenter the disc pads, but once I got all that in order, the trike has been great, just passed 165 miles! It's very comfortable, especially with the back rest. The handlebars can be adjusted in so many ways, it's so easy to get a comfortable ride. In conclusion, the trike is great, once you work a few bugs out, just minor adjustments. If you order parts, expect at least 2 weeks to receive them. Customer service is great for non-technical questions, tech questions you may or may not get an answer. Most of my damage issues were most likely due to the carrier mishandling the crate, customer service did tell me they had been receiving a lot of complaints about carrier damage. Despite my challenges, I would still recommend the trike.