Tiniover TrikeReviews of tiniovertrike.com

Well where do I start? Received the trike itself and as others have mentioned did not receive the backseat component until over a month past the time they stated it would arrive separately. On the first ride my wife and I took the controller stopped working and shut down on us and required rebooting several times before we could get back home from a few miles out.I had mentioned to Tiniover weeks in advance that I was not happy with the timeframe it was taking to finalize the order and they basically pleaded with me to be patient. So after the malfunctioning inaugural ride proved to be a problem with the product I immediately requested a warranty return.This is when it gets interesting. Tiniover at first wanted me to troubleshoot the problem and stated they could send me a new motor or other parts. I refused and told them that I am not their mechanic and did not want to do any troubleshooting thank you. Please come get your defective product.Well they agreed to schedule a pickup and sent me a label for FedEx Ground pickup with some dimensions to satisfy FedEx Ground restrictions but in no way were those correct for the actual shipment. Now I have experience in shipping so I could have packaged it for transport and done the needful but I am not a warehouse and do not have all the proper supplies to do that effectively and stated to them it was fully assembled and they need to send a wrap around shipping service with a liftgate to pick up their defect.They then proceeded to agree that their initial attempt was not the proper way to retrieve the trike. So they said here is a label just send us the battery and keys and we will refund you the money. Well having the experience I have and noticing the label said nothing about lithium and did not have the proper labeling for such a shipment which is against the law to ship lithium without proper labeling. They had some other name attached to it that was located in New Jersey which is completely on the other side of the country from where they are located. Tiniover name was not anywhere on the label with my name as the shipper. They were allowing me to be held responsible for illegally shipping a lithium battery so when the FedEx truck showed up I refused and turned it away.There is no doubt in my mind that given their tactics that if I had gotten them to send proper shipping arrangements at some point they would have found a way to reduce my refund and claim there were blemishes or it was not packed right or other excuses. All of this to say buyer beware! If you purchase this trike and you have a problem with it understand their tactics and know that a return of this type will almost certainly cost you a lot of money. I was successful in getting my credit card dispute to rule in my favor and will have to fix this myself now but I documented all conversations and proved they were underhanded in their attempts to sidestep their responsibility! UPDATE: In response to the merchant's reply: My financial institution has already thoroughly investigated this entire transaction, audited all recorded communications, and officially ruled completely in my favor. My dispute was granted as a final, permanent credit because the documentation proved their tactics were underhanded. The matter is closed and the merchant lost. To be clear, my review never said do not purchase this product. It is simply a factual warning so other consumers understand the severe tactical and logistical hurdles they will face if they ever need to execute a warranty return. Do not let their generic boilerplate response fool you. ADDITIONAL UPDATE: Following my original post, Tiniover desperately tried to have this review censored and pulled down by flagging it to Trustpilot as "defamatory content." Trustpilot's compliance team conducted a thorough manual investigation, audited the direct email logs and non-compliant shipping labels I provided, and officially ruled that my review is NOT defamatory. Trustpilot immediately threw out the merchant's corporate complaint and placed my review back online permanently. Their frantic attempts to hide their logistical failures and silence honest consumers completely backfired. Buyer beware.